What should I do if I am unable to log in to my Fidelity account?
First, ensure that you are using the correct login credentials. If the issue persists, try resetting your password. If the problem still persists, reach out to Fidelity customer service for assistance.
Why am I seeing an error message saying "Session expired" when trying to access my Fidelity account?
This error message usually appears when there has been no activity on the account for a certain amount of time. Simply refresh the page or log in again to continue using your account.
What should I do if I am unable to access my Fidelity account due to a "maintenance" error message?
This error message appears during scheduled maintenance periods. Try accessing your account at a later time or contact customer service for more information.
I am receiving an error message stating "Invalid account number" when trying to make a transaction. What could be the issue?
This error message usually appears when the account number entered is incorrect. Double-check the account number and try again. If the problem persists, contact customer service.
Why am I getting an error message stating "Insufficient funds" when trying to make a trade?
This error message means that you do not have enough funds in your account to complete the transaction. Make sure to have enough funds available before attempting to make a trade.
What should I do if I receive an error message stating "Transaction failed" after making a trade?
First, check your account to see if the trade was processed successfully. If the funds were deducted from your account but the trade did not go through, contact customer service for assistance.
Why am I seeing an error message stating "Account not found" when trying to open a new Fidelity account?
This error message appears when the information provided does not match Fidelity's records. Make sure to enter accurate information or contact customer service for assistance.
I am getting an error message stating "Unable to process transfer" when trying to transfer funds. What could be the issue?
This error message may appear if there is a problem with the transfer request. Contact customer service for further assistance.
What should I do if I receive an error message stating "Access denied" when trying to use certain features on my Fidelity account?
This error message usually appears when the requested features are only available to certain account types. Check with customer service to see if your account has access to these features.
Why am I seeing an error message saying "Server unreachable" when trying to access my Fidelity account?
This error message may appear due to a problem with the Fidelity servers. Try accessing your account at a later time or contact customer service for more information.
What should I do if I am unable to view my Fidelity account holdings?
Your account holdings may not be displayed if there is an issue with the system. Try accessing your account again later or contact customer service for assistance.
I am getting an error message stating "Order not placed" when trying to submit a trade on a specific stock. What could be the issue?
This error message may appear if there is a problem with the order request. Make sure to double-check the stock name and try submitting the order again. If the problem persists, contact customer service.
Why am I seeing an error message saying "Invalid symbol" when trying to add a stock to my watchlist?
This error message usually appears when the stock symbol entered is incorrect. Make sure to double-check the symbol and try again. If the problem persists, contact customer service.
What should I do if I am unable to update my personal information on my Fidelity account?
If you are encountering an error message or are unable to make updates, contact customer service for assistance.
Why is my Fidelity account showing a different balance than what I expected?
This could be due to pending transactions or changes in the financial markets. Check your account activity and allow time for the transactions to fully process. If the balance is still incorrect, contact customer service for assistance.
What should I do if I receive a warning message stating "Account overdrawn"?
This message means that your account has a negative balance. Make sure to deposit enough funds to cover the deficit or contact customer service for further assistance.
Why am I unable to access my Fidelity account on my mobile device?
This could be due to an outdated app version or compatibility issues with your device. Make sure to update the app and check device compatibility. If the problem still persists, contact customer service for assistance.
What should I do if I am unable to access my Fidelity account in a different country?
This may be due to restrictions in the country you are trying to login from. Contact customer service to see if your account is eligible for international access.
I am getting an error message stating "Permission denied" when trying to access certain account features. What could be the issue?
This error message usually appears when the requested features are only available to certain account types. Check with customer service to see if your account has access to these features.
Why am I seeing an error message saying "Connection timed out" when trying to access my Fidelity account?
This error message may appear due to a problem with the internet connection. Try accessing your account again or contact customer service for further assistance.
What should I do if I am unable to view my Fidelity statements or tax documents?
Make sure you have the latest version of Adobe Acrobat Reader and ensure that pop-up blockers are turned off. If the problem persists, contact customer service for further assistance.
Why am I seeing an error message stating "Too many login attempts" when trying to access my Fidelity account?
This error message may appear if there have been multiple unsuccessful login attempts. Wait 24 hours and try again, or contact customer service for assistance.
What should I do if I am unable to close or transfer my Fidelity account?
If you encounter any errors or are unable to complete the process, contact customer service for assistance.
Why am I getting an error message stating "Ineligible account type" when trying to make certain transactions?
This error message may appear if your account does not have the necessary permissions for the requested transaction. Contact customer service to see if your account is eligible for the transaction.
