What is flaconi?
Flaconi is an online retailer that sells beauty and cosmetic products.
How do I create an account on flaconi?
To create an account on flaconi, click on the "My Account" button at the top right corner of the website and follow the prompts to register.
I forgot my password, how do I reset it?
Click on the "Forgot Password" link on the login page and follow the instructions to reset your password.
Why am I unable to add items to my cart?
This may be due to an error with your internet connection or browser. Try refreshing the page or clearing your browser's cache and cookies. If the issue persists, contact flaconi's customer service.
How can I track my order?
After your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on the shipping company's website.
What forms of payment does flaconi accept?
Flaconi accepts payments through credit and debit cards, PayPal, and Klarna.
I received damaged or incorrect items in my order, what should I do?
Contact flaconi's customer service within 14 days of receiving your order and they will assist you with a return or exchange.
Can I cancel or change my order?
Flaconi aims to process orders quickly, so changes or cancellations may not always be possible. Contact customer service as soon as possible to see if changes can be made.
Why is the product I want to purchase out of stock?
Products on flaconi are in high demand and may sell out quickly. You can sign up for email notifications when the product is back in stock.
Are there any discounts or promotions available on flaconi?
Flaconi frequently offers promotions and discounts. Check the "Special Offers" section on their website or follow them on social media for updates.
How do I redeem a coupon code?
During checkout, enter the coupon code in the designated field and click "Apply" to see the discount reflected in your total.
Where can I find the expiration date for a product?
The expiration date is usually printed on the packaging of the product. If you cannot find it, contact customer service for assistance.
I'm having trouble with the checkout process, what should I do?
Make sure your billing and shipping information is correct and try a different payment method. If the issue persists, contact customer service for help.
Why am I unable to apply my store credit to my order?
Store credit cannot be combined with other promotions or discounts. If you believe there is an error, contact customer service for assistance.
How do I earn store credit?
By participating in certain promotional activities or by referring friends to flaconi, you can earn store credit to use towards your purchases.
Can I return or exchange an item I don't like?
Yes, you can return or exchange any product within 14 days of receiving it as long as it is in its original condition and packaging. Contact customer service for assistance with returns or exchanges.
I received a free gift with my order, but it is missing. What can I do?
Contact customer service and they will assist you with resolving the issue.
Why is my order being canceled?
Your order may be canceled if the product is out of stock or if there is an issue with payment. Contact customer service for more information.
I accidentally ordered the wrong item, can I change it?
Flaconi aims to process orders quickly, so changes may not be possible. Contact customer service as soon as possible to see if changes can be made.
Why am I unable to log in to my account?
Check that you are using the correct login credentials and try resetting your password if necessary. If the issue persists, contact customer service for assistance.
My order is missing items, what should I do?
Contact customer service with your order number and they will investigate the issue and assist you with a resolution.
I have a question about a product, who can I contact?
You can contact customer service for any product-related inquiries. They will be happy to assist you.
Can I use a physical gift card on flaconi's website?
Yes, you can redeem a physical gift card on flaconi's website by entering the code at checkout.
I am having trouble using the discount code I received via email, what should I do?
Check that the discount code is still valid and that you are using it correctly. If the issue persists, contact customer service for assistance.
Why am I receiving an error message when trying to apply a coupon code?
The error message may indicate that the coupon code has expired, is not applicable to the items in your cart, or cannot be combined with other promotions. Contact customer service if you believe there is an error.
Can I track my return?
Once your return has been processed, you will receive a confirmation email. You can also track your return through the shipping company's website using the return label provided by flaconi.
How do I give feedback or make a complaint?
You can submit feedback or a complaint through the "Contact" form on flaconi's website or by contacting customer service directly. They value your feedback and will make every effort to address any issues or concerns.
