SocialPilot FAQ

Answers to your most common questions about Socialpilot.

Quick, simple, and helpful information at a glance.

What is SocialPilot?
SocialPilot is a social media management platform that helps you schedule, organize, and analyze your social media posts.
How do I sign up for SocialPilot?
You can sign up for SocialPilot by visiting their website and clicking on the "Sign Up" button on the top right corner of the homepage.
How do I log in to my SocialPilot account?
You can log in to your SocialPilot account by visiting their website and clicking on the "Login" button on the top right corner of the homepage.
I forgot my SocialPilot password. How can I reset it?
To reset your SocialPilot password, click on the "Forgot Password" link on the login page and follow the instructions.
How many social media accounts can I connect to SocialPilot?
With SocialPilot, you can connect up to 500 social media accounts across different platforms.
Can I schedule posts for multiple social media accounts at once?
Yes, you can schedule posts for multiple social media accounts at once using SocialPilot's bulk scheduling feature.
How can I schedule a post on SocialPilot?
To schedule a post on SocialPilot, go to the "Schedule" tab and click on the "+ Add Content" button. Then, select the social media account, add your post content, and choose the date and time you want it to be published.
Can I schedule posts at specific times with SocialPilot?
Yes, you can schedule posts at specific times by selecting the "Custom" option under the scheduling date and time and entering the desired schedule.
Can I edit a scheduled post on SocialPilot?
Yes, you can edit a scheduled post by selecting it from the "Scheduled" tab and clicking on the pencil icon next to it.
How can I delete a scheduled post on SocialPilot?
To delete a scheduled post, click on the post from the "Scheduled" tab and click on the "Delete" button.
Is it possible to see my scheduled posts on a calendar view?
Yes, SocialPilot offers a calendar view on its platform where you can see all your scheduled posts for the month.
Can I add images and videos to my SocialPilot posts?
Yes, you can add images and videos to your posts on SocialPilot. For videos, you will need to use the "SocialPilot Video Uploader" Chrome extension.
I am getting an error message when scheduling a post. What should I do?
Make sure that your post content and any attached images or videos meet the recommended specifications for each social media platform. You can find these specifications on the respective platform's support pages.
Can I track the performance of my posts on SocialPilot?
Yes, you can track the performance of your posts by going to the "Analytics" tab and selecting the social media account and date range you want to analyze.
I encountered a technical issue on SocialPilot. What should I do?
If you encounter a technical issue on SocialPilot, you can reach out to their customer support team for assistance by clicking on the "Support" tab on the platform or by emailing them at [email protected].
Is there a mobile app for SocialPilot?
Yes, SocialPilot has a mobile app for both iOS and Android devices that you can use to manage your social media accounts on the go.
Can I invite team members to collaborate on SocialPilot?
Yes, you can invite team members to collaborate on SocialPilot by going to the "Team" tab and clicking on "+ Invite Team Member".
I am unable to connect my social media account to SocialPilot. What should I do?
Check if you are logged into the correct social media account and that your account is not deactivated or suspended. If the issue persists, contact SocialPilot's customer support for assistance.
Is it possible to search for relevant content to share on SocialPilot?
Yes, you can search for relevant content using SocialPilot's "Content curation" feature, which offers suggestions and articles from trusted sources.
Does SocialPilot offer any social media management tips or resources?
Yes, SocialPilot has a blog on their website with helpful tips, guides, and resources for social media management.
How often does SocialPilot post on my behalf?
SocialPilot does not post on your behalf automatically. It only schedules and publishes the posts that you have created and scheduled yourself.
Can I integrate SocialPilot with other tools I use?
Yes, SocialPilot offers various integrations with popular tools such as Canva, Zapier, Google Analytics, and more.
Can I automate my social media posts using SocialPilot?
Yes, you can automate your social media posts by using SocialPilot's recurring post feature, which allows you to create and schedule posts that can be used repeatedly on a specific schedule.
Is SocialPilot safe to use?
Yes, SocialPilot is a secure platform that uses encrypted protocols to protect your data and offers various security measures to prevent unauthorized access.
How much does SocialPilot cost?
SocialPilot offers different pricing plans starting from $25 per month for up to 3 social media accounts. You can check their website for more information on pricing and features.
Does SocialPilot have a free trial offer?
Yes, SocialPilot offers a 14-day free trial for new users without any credit card requirement.
Can I cancel my SocialPilot subscription anytime?
Yes, you can cancel your SocialPilot subscription at any time by going to your account settings and clicking on the "Cancel Subscription" button.
Where can I find tutorials and guides for using SocialPilot?
You can access a wide range of tutorials and guides on SocialPilot's website under the "Learning Center" tab.
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