Sygic FAQ

Answers to your most common questions about Sygic.

Quick, simple, and helpful information at a glance.

What is Sygic?
Sygic is a navigation app that provides GPS navigation and live traffic updates.
Why can't I find my current location on Sygic?
Make sure that location services are enabled on your device and that Sygic has permission to access your location. Also, ensure that your device's GPS is turned on.
How do I change the language in Sygic?
To change the language, go to the Menu, then Settings, and select Language. You can choose from a list of available languages.
How do I plan a route using Sygic?
To plan a route, enter your desired destination in the search bar, choose the correct location from the list, and then tap "Go."
Why is Sygic not navigating me to my destination?
Make sure you have a stable internet connection and enter the correct destination address. If the issue persists, try restarting the app.
How can I update Sygic maps?
You can update Sygic maps by going to Menu > Map Downloader and selecting the necessary maps to download.
Why is Sygic showing the wrong ETA (Estimated Time of Arrival)?
The ETA is calculated based on real-time traffic data. If the traffic conditions change, the ETA will also change.
How do I report an error in the map on Sygic?
You can report an error in the map by tapping on the map, then selecting "Report map issue." You can also report an error through the Sygic Help Center.
What should I do if Sygic freezes or crashes?
If Sygic freezes or crashes, try restarting the app or your device. If the issue persists, try clearing the app's cache or contacting Sygic support for further assistance.
Why am I not receiving live traffic updates on Sygic?
Make sure you have a stable internet connection and that live traffic updates are enabled in the app's settings. If the issue continues, try restarting the app or your device.
How can I change the default voice in Sygic?
Open the app and go to Menu > Settings > Voice guidance. You can choose from a list of available voices to change the default voice.
Why do I keep getting a "No route found" error on Sygic?
This error usually occurs when there is no available route to your destination. Check that the address is correct and try finding an alternate route.
Can I use Sygic offline?
Yes, you can use Sygic offline by downloading maps in advance. However, real-time traffic updates and live services will not be available.
How do I download additional POIs (Points of Interest) on Sygic?
To download additional POIs, go to Menu > Map Downloader, and scroll down to "Additional Points of Interest." You can then choose the categories you would like to download.
Why am I getting a "No GPS signal" error on Sygic?
This error means that your device's GPS is not working correctly. Try restarting your device or reinstalling the app. If the issue persists, contact Sygic support for further assistance.
How do I change the vehicle type in Sygic?
You can change the vehicle type by going to Menu > Settings > Navigation > Vehicle type. You can choose from different options such as car, bicycle, or truck.
Can I use Sygic in different countries?
Yes, you can use Sygic in different countries by downloading the necessary maps for each country.
Why am I being directed to the wrong location on Sygic?
This could happen if your device's GPS is not working correctly or if there is an error in the map's data. Try restarting the app or updating the maps.
How do I cancel a route on Sygic?
To cancel a route, tap the "Cancel" button on the bottom right corner of the app's interface.
How can I save my favorite locations on Sygic?
You can save favorite locations by tapping on the location on the map, selecting "Save," and choosing a category to save it in.
Can I use Sygic while running other apps?
Yes, you can use Sygic while running other apps. However, keep in mind that running multiple apps may drain your device's battery faster.
Why is my route on Sygic taking longer than expected?
Traffic, road closures, and other factors can affect the estimated time of arrival. Try to follow the suggested route, and the app will recalculate the ETA if necessary.
How do I change the units on Sygic from kilometers to miles?
Go to Menu > Settings > Map > Distance units and select the desired unit of measurement.
Why am I not receiving any sound notifications from Sygic?
Make sure the volume on your device is turned up and that the app's sound notifications are enabled in the settings. If the issue persists, try restarting the app or your device.
Can I add multiple destinations to my route on Sygic?
Yes, you can add multiple destinations to your route by selecting "Add stop" after entering your first destination.
How do I purchase a premium subscription for Sygic?
You can purchase a premium subscription through the app or by visiting the official Sygic website.
Why am I not getting any voice guidance on Sygic?
Make sure the sound is turned on and that the voice guidance feature is enabled in the app's settings. If the issue continues, try restarting the app.