What is Zaakpay?
Zaakpay is a leading payment gateway platform in India, designed to enable secure and seamless online transactions for businesses.
How do I register for Zaakpay?
You can register for Zaakpay by visiting their official website and filling out the registration form.
What types of payments can I accept through Zaakpay?
Zaakpay supports various payment modes, including credit/debit cards, net banking, UPI, and wallets.
What are the charges for using Zaakpay?
Zaakpay charges a nominal fee for each transaction and may have additional fees for specific services. You can check their pricing page for more details.
How can I integrate Zaakpay with my website or app?
Zaakpay offers various integration methods, including API, SDKs, and plugins, to suit your business needs. You can find detailed integration guides on their developer resources page.
Is Zaakpay secure for online transactions?
Yes, Zaakpay follows strict security measures, including SSL encryption, to ensure the safety of your transactions.
My transaction failed, but the amount was still debited from my account. What should I do?
In such cases, the amount usually gets refunded within 5-7 business days. However, if it doesn't, you can contact Zaakpay's customer support for assistance.
I am getting an error message saying "Invalid transaction." What does it mean?
This error message indicates that the transaction data is incorrect or missing important details, resulting in a failed transaction. Please check the information entered and try again.
Can I use Zaakpay for international transactions?
No, currently, Zaakpay only supports domestic transactions in India.
I am unable to complete my transaction due to a timeout error. What should I do?
Timeout errors may occur due to slow internet or technical issues. Please try again after a few minutes. If the issue persists, contact Zaakpay's customer support.
What happens if I enter the wrong OTP during the transaction?
You will need to enter the correct OTP to complete the transaction. If you have entered the wrong one multiple times, the transaction may get timed out, and you will have to start the process again.
How can I change my registered mobile number on Zaakpay?
You can change your registered mobile number by logging into your Zaakpay account and updating your details in the profile section.
My transaction was successful, but I didn't receive any confirmation or invoice. What should I do?
Please check your registered email or Zaakpay account for the confirmation and invoice. If you still can't find it, contact their customer support for assistance.
Can I cancel a transaction made through Zaakpay?
It depends on the merchant's policy. You can contact the merchant or Zaakpay's customer support to request a cancellation.
What should I do if my transaction is declined by the bank?
Bank declines can occur due to various reasons, such as insufficient funds or incorrect card details. Please check with your bank for the exact reason or contact Zaakpay's customer support.
Can I get a refund for a cancelled transaction?
Yes, if the merchant agrees to the cancellation and initiates a refund, the amount will be credited back to your account within the specified time.
Why is my transaction under review?
In some cases, transactions may go under review for security reasons. Please contact Zaakpay's customer support for further information.
How can I request a refund for a transaction made through Zaakpay?
You can contact the merchant for a refund request. If they do not provide any assistance, you can reach out to Zaakpay's customer support.
Can I use Zaakpay for subscription-based payments?
Yes, Zaakpay supports recurring payments for subscription-based services.
I am facing issues with the processing of my recurring payment. What should I do?
Please contact the merchant or Zaakpay's customer support for assistance with recurring payments.
How can I view my transaction history on Zaakpay?
You can view your transaction history by logging into your Zaakpay account and navigating to the 'Transactions' section.
My refund request was rejected. What can I do?
You can contact Zaakpay's customer support and provide the necessary details to appeal the decision.
My transaction was successful, but the payment is not reflecting in the merchant's account. What should I do?
Please contact Zaakpay's customer support and provide the transaction details for further investigation.
Is Zaakpay compatible with all e-commerce platforms?
Zaakpay is compatible with most popular e-commerce platforms, including Shopify, Magento, WooCommerce, and more. Please refer to their integration guides for more details.
How can I contact Zaakpay's customer support?
You can contact Zaakpay's customer support through various means, including phone, email, and live chat. They have 24/7 support available. You can find the contact details on their website.
I am getting an "Internal server error" while using Zaakpay. What should I do?
It is an unexpected error that may occur due to technical issues. Please try again after some time. If the problem persists, contact Zaakpay's customer support for assistance.
How can I check the status of a transaction made through Zaakpay?
You can check the transaction status by logging into your Zaakpay account and navigating to the 'Transactions' section. You will also receive an email confirmation for successful transactions.
