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SoundCloud - Frequently Asked Questions

My tracks won't play or keep buffering. What can I try right now?

Try a different supported browser (Chrome, Firefox, Safari or Edge), or update the one you use. Disable browser extensions, open SoundCloud in a private/incognito window, and reload the page. If streaming still buffers, try another device or network to see if the problem is local to your connection.

I see a "Your current browser isn't compatible" message. What does that mean?

That message usually means your browser is outdated or blocking required features. Update your browser to the latest version or switch to one of the supported browsers listed on the site. Also enable JavaScript and cookies, then reload SoundCloud to see if playback returns.

SoundCloud is loading slowly - how can I improve performance?

Check your internet connection and pause other downloads or streaming. Restart your router, disable VPN or proxy settings, and close unused browser tabs/apps. Clearing the browser cache or app cache can help. If possible, try a different network (mobile data vs. Wi‑Fi) to isolate the issue.

I can't sign in to my SoundCloud account. What should I check?

Verify your email/username and password (watch for Caps Lock). Try signing in from an incognito/private window to rule out extensions. If that fails, use SoundCloud's password reset on their website. Check your email (including spam) for reset messages and confirm your account details before retrying.

The SoundCloud app isn't working on my phone or tablet - what steps help?

Make sure the app and your device operating system are up to date. Force‑close and reopen the app, restart your device, and reinstall the app if problems persist. Confirm the device has a working network connection and that any battery‑saving or data‑restriction settings aren't blocking the app.

How do I know if this is a local problem or a wider SoundCloud outage?

Use the status information on this page to view recent user reports and current reported problems. If many users report the same issue at the same time, it may be service‑wide. Remember Entireweb Status only reports observations - it does not operate or fix SoundCloud.

What should I do if the problem continues after trying these steps?

Collect details (device, browser or app version, exact error messages and a screenshot). Check this status page again for updates and recent reports, then contact SoundCloud through their official help channels. You can also submit a user report here to share your issue with others monitoring the service.