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Zillow - Frequently Asked Questions

What should I try first if Zillow is loading slowly or not opening?

Try refreshing the page, opening Zillow in a different browser, or using a private/incognito window. Restart your router or switch between Wi-Fi and mobile data to check whether the problem is related to your internet connection. If Zillow works in another browser or network, the issue may be local to your device, browser cache, or connection.

What should I check if I cannot log in to my Zillow account?

Make sure you are using the correct email address and password and check for typing errors. If you have forgotten your password, use Zillow's account recovery options. You can also try signing in through a private/incognito window or from another device to rule out browser cookies and other local problems.

Why can't I search for homes or rentals on Zillow?

Check that you have entered a valid city, neighborhood, address, or ZIP code and that your internet connection is working. Try removing some filters if your search returns no results. Refresh the page or try another browser if the map, search results, or filters are not loading correctly.

Why are Zillow listings or property details not loading?

Refresh the listing page and check your internet connection. Try opening the property in another browser or on another device. If only certain listings are affected, the issue may be related to the individual listing or its availability rather than the Zillow website as a whole.

Why is my Zestimate or home value information missing or not updating?

Zestimate values are estimates and may not be available for every property. Property information and estimated values can also change as Zillow receives new data. If a Zestimate or other property information appears to be missing, refresh the listing and check again later. You can also try another browser or device if the page itself is not displaying correctly.

Why aren't my saved homes or saved searches showing up?

Make sure you are signed in to the correct Zillow account. Refresh the page or app and check your internet connection. If your saved homes or searches are missing, try signing out and back in or accessing your account from another device. Zillow allows users to save homes and searches and access them across supported devices.

The Zillow app is not working. What can I do?

Make sure you have the latest version of the Zillow app installed, then restart your device and check your internet connection. Try switching between Wi-Fi and mobile data. If the problem continues, close and reopen the app or reinstall it to rule out a temporary app or data problem.

Why are Zillow notifications not working?

Check that notifications are enabled for Zillow in your device settings and that you are signed in to the correct account. Also check the notification settings for your saved searches or properties. If notifications are enabled but still do not arrive, try refreshing your saved search or restarting the app.

Why is Zillow working for other people but not for me?

Differences in browsers, devices, networks, account settings, browser extensions, or local security software can cause Zillow to work differently for different users. Try another browser, device, or network. If Zillow works there, the problem is more likely related to your local setup than to a wider service outage.

Should I clear my browser cache or cookies?

Yes. Clearing your browser cache and cookies, or opening Zillow in a private/incognito window, can help resolve loading, display, login, and search problems. If Zillow works correctly in private mode, outdated cached files, cookies, or browser extensions may be causing the issue.

Why can't I access Zillow Rentals or rental applications?

Refresh the page and check that you are signed in to the correct account. Rental listings, applications, tours, and other features can depend on the individual property and rental provider. If a rental page or application is not loading, try another browser or device and check whether other Zillow pages work normally.

How can I tell if Zillow is experiencing an outage?

Check the status information on this page and review recent user reports to see whether other users are experiencing similar problems. If multiple users are reporting problems with the website, app, property searches, listings, maps, or account features, it may indicate a wider service disruption.

What should I do if the problem continues after troubleshooting?

Return to this status page for updates and new user reports. Make a note of any error messages, the time the problem occurred, your device, browser or app version, and the network you were using. This information can help when contacting Zillow through its official support channels. You can also submit a report here if a reporting option is available on this page.