15Five FAQ

Answers to your most common questions about 15five.

Quick, simple, and helpful information at a glance.

What is 15five?
15five is a performance management software that helps teams collaborate and achieve their goals.
How do I sign up for 15five?
You can sign up for 15five by visiting their website and clicking on the "Sign Up" button.
How do I log into my 15five account?
You can log into your 15five account by visiting their website and clicking on the "Login" button.
What is the difference between a Manager and an Employee account in 15five?
Manager accounts have access to all team members' 15five reports, while employee accounts only have access to their own.
How do I add a team member to my 15five account?
You can add a team member by clicking on the "Manage" tab and then selecting "Team" from the drop-down menu.
I forgot my 15five password, how do I reset it?
You can reset your password by clicking on the "Forgot Password" link on the login page and following the instructions.
Can I change my email address associated with my 15five account?
Yes, you can change your email address by going to "My Profile" and selecting "Account Details" and then "Change Email."
How do I create a 15five report?
To create a 15five report, go to "My 15five" and click on the "Create a New 15five" button.
What is the maximum length for a 15five report?
The maximum length for a 15five report is 1000 characters.
Can I edit a 15five report after submitting it?
Yes, you can edit a 15five report even after submitting it by clicking on the report and selecting the "Edit" button.
How do I delete a 15five report?
To delete a 15five report, click on the report and select the "Delete" button.
What is the purpose of the High Five feature in 15five?
The High Five feature in 15five allows team members to recognize and celebrate each other's achievements.
Is there a limit to the number of High Fives I can receive?
No, there is no limit to the number of High Fives someone can receive.
Can I export my 15five data?
Yes, you can export your 15five data by going to "My 15five" and clicking on the "Export" button.
How do I delete my 15five account?
To delete your 15five account, go to "My Profile" and select "Account Details" and then "Delete Account."
What should I do if I receive an error message while using 15five?
If you receive an error message, try refreshing the page or clearing your browser's cache. If the issue persists, contact 15five support.
Why am I unable to log into my 15five account?
You may be unable to log in due to incorrect login details or a temporary issue with the 15five website. Try resetting your password or contact 15five support for further assistance.
I cannot add a team member to my 15five account, what should I do?
Ensure that the email address you are trying to add is valid and has not already been registered with 15five. If the issue persists, contact 15five support.
How can I customize my 15five account settings?
You can customize your 15five account settings by going to "My Profile" and selecting "Account Details" and "Notifications."
Can I have a group conference call within 15five?
No, 15five does not have a conference call feature. You can use a third-party conferencing tool to have group calls with your team.
I am receiving high fives from team members I do not know, what should I do?
High fives can be given to anyone within your organization, including people you may not know personally. You can choose to accept or decline them.
How do I navigate to different tabs in 15five?
You can navigate to different tabs by clicking on the corresponding icons on the left side of the page.
My manager is unable to see my 15five reports, what could be the issue?
Ensure that your manager has the proper permissions set in their account to view your reports. If the issue persists, contact 15five support for further assistance.
Can I use 15five on my mobile device?
Yes, you can download the 15five mobile app on iOS or Android devices to use the software on the go.
How do I view my team's progress towards their goals on 15five?
You can view your team's progress by going to "Reports" and selecting "Goal Progress Report."
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