20minutos FAQ

Answers to your most common questions about 20minutos.

Quick, simple, and helpful information at a glance.

Why am I unable to access the 20minutos website?
This could be due to a temporary server error. Please try refreshing the page or clearing your browser's cache. If the issue persists, please contact our support team.
I am receiving an error message saying "Page not found". What does this mean?
This means that the page you are trying to access does not exist. Please double-check the URL to ensure it is correct and try again.
How can I report an error or issue with an article on 20minutos?
Please use the "Report an Error" button located at the bottom of the article. This will allow us to quickly address and fix any issues.
I am getting a "500 Internal Server Error" when trying to use a feature on the website. What should I do?
This is a general server error and our technical team is already working on resolving it. Please try again later.
I am unable to view videos on 20minutos. What could be the problem?
This could be due to a slow internet connection or an issue with your device's compatibility. Please try using a different device or checking your internet connection.
How can I change my email address associated with my 20minutos account?
You can change your email address by going to your account settings and updating your information. If you are still having trouble, please contact our support team for assistance.
I am getting a "403 Forbidden" error when trying to access certain areas of the website. What does this mean?
This error means that you do not have permission to access the specific page or feature. Please make sure you are logged in with the correct account or contact our support team if you believe there is an error.
Why am I unable to post comments on articles?
If you have violated our community guidelines, your commenting privileges may have been revoked. Please review our guidelines and contact us if you believe this was done in error.
I am getting a "Sorry, something went wrong" message when trying to log in. What should I do?
This could be a temporary error. Please try clearing your browser's cache and cookies and attempting to log in again. If the issue persists, please contact our support team.
I am receiving a "502 Bad Gateway" error when trying to access 20minutos. What does this mean?
This means there is an issue with our server that is preventing the website from loading properly. Our technical team is already working on resolving the issue.
How can I unsubscribe from 20minutos' email newsletters?
You can unsubscribe by clicking the "Unsubscribe" link at the bottom of any of our email newsletters. If you continue to receive emails, please contact our support team.
Why am I getting a "404 Not Found" error when trying to access a specific article?
This means the article has been deleted or moved. Please use the search function to try and locate the article or contact our team for assistance.
My account has been suspended. What should I do?
If you have received an email stating your account has been suspended, please review our terms of service to understand why. If you still have questions, please contact us for further clarification.
Can I delete my comments or articles on 20minutos?
Yes, you can delete any comments or articles that you have posted. Simply go to the specific comment or article and use the "Delete" option.
How can I change my password?
You can change your password by going to your account settings and updating your information. If you do not remember your current password, please use the "Forgot Password" option on the login page.
I am receiving a "503 Service Unavailable" error when trying to access the website. What does this mean?
This means our server is currently experiencing a high volume of traffic and is temporarily unable to handle it. Please try again later.
Why am I unable to see images on 20minutos?
This could be due to a slow internet connection or an issue with your device's compatibility. Please try using a different device or checking your internet connection.
Can I use ad blockers on 20minutos?
While we do allow ad blockers, they may interfere with your ability to access certain features or content on the website. Consider adding 20minutos to your ad blocker's whitelist.
How can I report abuse or inappropriate content on 20minutos?
Please use the "Report Abuse" button located at the bottom of the page where the content is posted. This will allow us to quickly address the issue.
I am unable to play videos on the 20minutos app. What could be the problem?
Please make sure you are using the latest version of the app and your device's software is up to date. If the issue persists, please contact our support team for assistance.