Acquia FAQ

Answers to your most common questions about Acquia.

Quick, simple, and helpful information at a glance.

What is Acquia?
Acquia is a web content management system designed to help organizations create and manage their online presence.
How do I log in to my Acquia account?
You can log in to your Acquia account by going to the Acquia Cloud dashboard and entering your username and password.
Why am I receiving a "Page Not Found" error when trying to access my site?
This could be due to a misconfiguration of your page's URL. Check your site's settings and make sure the page exists.
What does the "Database Connection Failed" error mean?
This error means that the connection to the database is not established. Check your database credentials and make sure they are correct.
How do I clear my Acquia cache?
You can clear your Acquia cache by going to the Performance page in your site's admin menu and clicking on the "Clear all caches" button.
How do I add a new user to my Acquia account?
You can add a new user to your Acquia account by going to the User Management section of your account settings and clicking on the "Add user" button.
Why am I receiving a "File Not Found" error when trying to upload a file?
This error could occur if the file you are trying to upload does not exist or is not accessible. Double-check the file's location before trying to upload it again.
How do I create a backup of my site on Acquia?
You can create a backup of your site by going to the Backup and Migrate section of your site's admin menu and clicking on the "Create new backup" button.
What does the "Memory limit exceeded" error mean?
This error means that your site is using more memory than is available. Try optimizing your site's code or increasing the memory limit in your site's settings.
How do I change my site's default language on Acquia?
You can change your site's default language by going to the Languages section of your site's settings and selecting the desired language from the "Default language" drop-down menu.
Why is my site loading slowly on Acquia?
This could be due to a variety of reasons, such as heavy traffic or large file sizes. You can optimize your site's performance by using caching and optimizing your images and code.
How do I add a custom domain to my Acquia site?
You can add a custom domain to your Acquia site by going to the Domain Management section of your site's settings and clicking on the "Add custom domain" button.
What should I do if I forget my Acquia password?
You can reset your Acquia password by clicking on the "Forgot password" link on the login page and following the instructions.
How do I update my Drupal version on Acquia?
You can update your Drupal version on Acquia by going to the Updates section of your site's admin menu and clicking on the "Update Drupal core" button.
Why am I receiving a "Config directory does not exist" error?
This error means that the directory where your site's configuration files are stored cannot be found. Check your site's configuration settings and make sure they are correct.
How do I troubleshoot a 500 error on Acquia?
You can troubleshoot a 500 error by checking your site's error logs and looking for any relevant error messages. You can also try disabling any recently installed modules.
Why am I receiving a "Connection timed out" error when trying to access my site?
This error could mean that there is a problem with the server or your internet connection. Check your internet connection and contact Acquia support if the problem persists.
How do I enable maintenance mode on my Acquia site?
You can enable maintenance mode by going to the Site Status section of your site's admin menu and clicking on the "Put site into maintenance mode" button.
Can I use SSL on my Acquia site?
Yes, you can use SSL on your Acquia site. Acquia provides SSL certificates for all sites using the Acquia Cloud platform.
How do I add custom code to my Acquia site?
You can add custom code to your Acquia site by creating a custom module or using the "Custom Settings" option in your site's admin menu.
Why am I receiving a "Permission denied" error when trying to access a file?
This error means that the user account you are using does not have permission to access the file. Make sure your account has the necessary permissions to access the file.
How do I change my site's logo on Acquia?
You can change your site's logo by going to the Appearance section of your site's admin menu and using the "Upload logo image" option.
Why is my site displaying a "403 Forbidden" error?
This error means that you do not have permission to access the requested page. Check your site's permissions and make sure they are set correctly.
What is the maximum file size for uploads on Acquia?
The maximum file size for uploads on Acquia is determined by your site's PHP memory limit. You can increase this limit in your site's settings.
How do I reset my site's admin password on Acquia?
You can reset your site's admin password by going to the User Management section of your site's settings and clicking on the "Edit" button next to the admin user.
Why am I receiving a "Database Update Required" message?
This message means that there are updates available for your site's database. You can update the database by clicking on the "Run updates" button in the Updates section of your site's admin menu.
How do I add a new theme to my Acquia site?
You can add a new theme to your Acquia site by going to the Appearance section of your site's admin menu and clicking on the "Install new theme" button.
Why is my Drupal site displaying a "White Screen of Death"?
This could be caused by a number of reasons, such as a missing or corrupted file. Check your site's error logs for more information and contact Acquia support if needed.