ACT Fibernet FAQ

Answers to your most common questions about Actcorp.

Quick, simple, and helpful information at a glance.

What is ACT Fibernet?
ACT Fibernet is an Indian telecommunications company that offers internet, TV, and digital services.
How can I contact ACT Fibernet customer support?
You can contact ACT Fibernet customer support through their toll-free number or by emailing them at [email protected].
What if I am facing slow internet speeds with my ACT Fibernet connection?
Slow internet speeds can be caused by various factors such as network congestion, faulty equipment, or technical issues. Contact customer support for assistance in troubleshooting the issue.
Why can't I access certain websites with my ACT Fibernet connection?
This could be due to various reasons such as a website being temporarily down, DNS issues, or restrictions set by your internet plan. Contact customer support for further assistance.
How do I reset my ACT Fibernet modem?
To reset your modem, press and hold the reset button located on the back of the modem for 10-15 seconds. Wait for the modem to reboot and then try connecting to the internet again.
What should I do if my modem is showing no lights?
If your modem is showing no lights, it may be a sign of a power issue. Check if the power cable is properly connected and if the outlet is functioning. If the issue persists, contact customer support for further assistance.
Why is my ACT Fibernet bill higher than usual?
Your bill may be higher due to changes in your plan or additional charges such as late fees or data overage charges. You can check your bill details through the ACT Fibernet app or contact customer support for more information.
What happens if I exceed my data limit?
If you exceed your data limit, you may either experience reduced internet speeds or be charged for additional data as per your plan. You can upgrade your plan to avoid data overage charges.
How do I change my ACT Fibernet plan?
You can change your ACT Fibernet plan through the ACT Fibernet app or by contacting customer support. Keep in mind that there may be additional charges for changing your plan.
Why is my internet not working even though the modem is showing lights?
If your internet is not working even though the modem is showing lights, it could be due to a technical issue. Contact customer support for assistance.
Can I use my own modem with ACT Fibernet?
Yes, you can use your own modem with ACT Fibernet as long as it is compatible with their network. Contact customer support to confirm compatibility before using your own modem.
How do I set up my ACT Fibernet email?
You can set up your ACT Fibernet email by following the instructions provided on their website. Alternatively, you can contact customer support for assistance.
Can I access my ACT Fibernet email on my mobile device?
Yes, you can access your ACT Fibernet email on your mobile device by configuring it with your email client. You can find the setup instructions on their website or contact customer support for assistance.
Why is my ACT Fibernet email not working?
There could be various reasons for your ACT Fibernet email not working such as incorrect login details, server issues, or internet connectivity problems. Contact customer support for further assistance.
How can I check my data usage with ACT Fibernet?
You can check your data usage through the ACT Fibernet app or by logging into your account on their website.
Is there an ACT Fibernet outage in my area?
You can check for outages in your area on the ACT Fibernet website or contact customer support for more information.
How can I change the WiFi password for my ACT Fibernet connection?
You can change the WiFi password through the ACT Fibernet app or by logging into your account on their website. If you are unable to do so, contact customer support for assistance.
What is the ACT Fibernet Fair Usage Policy?
The Fair Usage Policy is a data management system that ACT Fibernet may implement to maintain a consistent internet experience for all users. For more details, visit their website.
Why am I getting a "Limited Connectivity" error on my Windows device?
The Limited Connectivity error may occur due to various reasons such as incorrect network settings or outdated drivers. Contact customer support for assistance in troubleshooting the issue.
Can I use my ACT Fibernet connection at a different location?
Yes, you can use your ACT Fibernet connection at a different location as long as it is within the coverage area. Contact customer support to update your registered address.
How can I get a static IP address for my ACT Fibernet connection?
You can request a static IP address by contacting customer support. Keep in mind that there may be additional charges for this service.
What should I do if I forget my ACT Fibernet account password?
You can reset your password through the ACT Fibernet app or by clicking on the "Forgot Password" link on the login page. You will need to enter your registered email address or mobile number to receive a password reset link.
How do I check my ACT Fibernet service availability in my area?
You can check service availability in your area by entering your address or location on the ACT Fibernet website. You can also contact customer support for assistance.
What is the ACT Fibernet installation process?
The installation process may vary depending on your location and chosen plan. Contact customer support for more information about the installation process.
How do I move my ACT Fibernet connection to a different location?
To move your ACT Fibernet connection to a different location, you will need to inform customer support and schedule a relocation visit. Keep in mind that there may be relocation charges for this service.
Why is my ACT Fibernet email inbox full?
Your ACT Fibernet inbox may become full if you have exceeded the storage limit set by the company. You can delete unwanted emails to free up space or contact customer support for assistance.
Why is my internet connection dropping frequently?
Frequent internet connection drops could be due to various reasons such as faulty cables or hardware, network congestion, or technical issues. Contact customer support for assistance in troubleshooting the issue.
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