ADAC FAQ

Answers to your most common questions about ADAC.

Quick, simple, and helpful information at a glance.

What is ADAC?
ADAC stands for "Automobile Club of Germany" and is the largest automobile association in Europe.
How do I become a member of ADAC?
You can become a member by signing up on their website or visiting a local office.
What services does ADAC offer?
ADAC offers a variety of services, including roadside assistance, travel and insurance services, and traffic safety programs.
What should I do if I encounter a problem while using ADAC's online services?
You can contact their customer service hotline or send them an email for assistance.
What is the ADAC hotline number?
The ADAC hotline number is 0800 5 10 11 12.
How can I renew my ADAC membership?
You can renew your membership online or by calling their hotline.
Can I use ADAC services even if I am not a member?
Some services, such as roadside assistance, are only available to members. However, anyone can use their travel and insurance services.
What happens if I lose my ADAC membership card?
You can request a new one by contacting their hotline or visiting a local office.
How long does it take for ADAC to respond to a roadside assistance request?
It can vary, but typically they aim to be there within 45 minutes.
Can I cancel my ADAC membership at any time?
Yes, you can cancel your membership by contacting their customer service hotline or visiting a local office.
How do I make a travel booking with ADAC?
You can book online or by calling their travel hotline.
What should I do if I receive an error message while using ADAC's website?
Try refreshing the page or clearing your browser's cache. If the problem persists, contact their customer service for assistance.
Can ADAC help me with an international driving permit?
Yes, ADAC can assist you in obtaining an international driving permit. Visit their website for more information.
How do I check the status of my ADAC membership?
You can log into your account on their website or contact their customer service hotline for assistance.
Can I transfer my ADAC membership to another person?
No, ADAC memberships are non-transferable.
Is there a specific age limit to become a member of ADAC?
No, people of all ages can become members of ADAC.
How do I file a complaint with ADAC?
You can file a complaint by contacting their hotline or sending an email to their customer service team.
What should I do if I am involved in an accident while driving an ADAC rental car?
Contact ADAC's emergency hotline and follow their instructions.
Can I use ADAC services outside of Germany?
Yes, ADAC has partner organizations and provides services in several other countries as well.
How do I redeem rewards points earned through ADAC membership?
You can redeem your points by logging into your account on their website or by contacting their customer service team.
Can I access my ADAC membership details on my mobile phone?
Yes, you can download their app to access your membership information and services.
What payment options does ADAC accept for membership fees?
ADAC accepts various payment methods, including credit/debit cards, bank transfers, and direct debit.
Can I change my address of record with ADAC online?
Yes, you can log into your account on their website and update your address.
How do I find an ADAC partner office near me?
You can use the partner office search tool on their website or contact their customer service hotline for assistance.
Can I use ADAC services for my motorcycle?
Yes, ADAC offers membership and services for both cars and motorcycles.
What should I do if I have lost my ADAC membership benefits booklet?
You can request a new one from their customer service team by calling their hotline or visiting a local office.