Aer Lingus FAQ

Answers to your most common questions about Aer Lingus.

Quick, simple, and helpful information at a glance.

What should I do if the aerlingus website is not opening?
If you are having trouble accessing the aerlingus website, try clearing your browser's cache and cookies, or trying a different browser. You can also try accessing the website on a different device.
Why am I unable to check-in online?
There may be several reasons why you are unable to check-in online, such as technical issues or incorrect booking information. Please contact aerlingus customer service for assistance.
I received an error message during online check-in, what should I do?
If you received an error message during online check-in, try refreshing the page and trying again. If the issue persists, please contact aerlingus customer service.
What happens if I miss my Aer Lingus flight?
If you miss your Aer Lingus flight, you will need to rebook for another flight. However, please note that there may be fees and charges associated with rebooking. It is important to check your ticket's terms and conditions for details.
Can I change or cancel my Aer Lingus flight?
Yes, you can change or cancel your Aer Lingus flight. However, fees and charges may apply depending on your ticket type. Please check your ticket's terms and conditions for details. You can also manage your booking online or contact aerlingus customer service for assistance.
Why am I unable to select my preferred seat during online check-in?
The selection of seats during online check-in is subject to availability. If your preferred seat is not available, you can try again during airport check-in or contact aerlingus customer service.
How can I request special assistance for my flight with Aer Lingus?
You can request special assistance, such as wheelchair or mobility assistance, at the time of booking or by contacting aerlingus customer service. It is recommended to make such requests at least 48 hours before your flight.
What should I do if my flight is delayed or cancelled?
If your flight is delayed or cancelled, you will be notified by aerlingus. You can also check the flight status on the website or app. If your flight is cancelled, you can rebook for another flight or request a refund. For more details, please check aerlingus' flight disruption information.
Why was I denied boarding on my Aer Lingus flight?
You may be denied boarding on an Aer Lingus flight if you do not have the necessary travel documents, such as a valid passport or visa, or if you are deemed unfit for travel. Please ensure you have all the required documents and comply with the airline's conditions of carriage.
Can I bring my pet onboard an Aer Lingus flight?
Yes, you can bring your pet onboard an Aer Lingus flight, subject to certain restrictions and fees. Please check aerlingus pet travel policies for more information.
What should I do if my baggage is lost or damaged?
If your baggage is lost or damaged, please report it to aerlingus staff at the airport upon arrival. You will need to provide a Property Irregularity Report (PIR) and follow the necessary steps for compensation. For more information, please check aerlingus baggage policies.
Why am I unable to add extra baggage to my booking?
The option to add extra baggage to your booking may not be available if you have already completed online check-in or have a non-refundable ticket. Please contact aerlingus customer service for assistance.
How can I upgrade my seat on an Aer Lingus flight?
You can upgrade your seat on an Aer Lingus flight by using your Avios points, subject to availability. You can also upgrade by purchasing a higher fare or bidding for an upgrade through aerlingus' bidding system. Please check aerlingus upgrade options for more information.
What should I do if I did not receive my flight confirmation email?
If you did not receive your flight confirmation email, please check your spam or junk folder. You can also retrieve your booking details by logging into your aerlingus account or contacting customer service.
What type of payments does Aer Lingus accept?
Aer Lingus accepts various forms of payments, including credit/debit cards, PayPal, and Avios points. Please check aerlingus payment information for more details.
Can I change the name on my Aer Lingus flight booking?
Yes, you can change the name on your Aer Lingus flight booking for a fee. However, this can only be done by contacting aerlingus customer service.
What should I do if I am unable to print my boarding pass?
If you are unable to print your boarding pass, please visit an aerlingus check-in desk at the airport for assistance.
Why am I unable to access the aerlingus mobile app?
If you are having trouble accessing the aerlingus mobile app, try updating the app to the latest version or reinstalling it. You can also try using a different device.
What is the aerlingus baggage allowance?
The aerlingus baggage allowance varies depending on your flight route, ticket type, and frequent flyer status. Please check aerlingus baggage information for more details.
Can I request a specific meal for my Aer Lingus flight?
Yes, you can request a special meal for your Aer Lingus flight at least 24 hours before your flight departure by contacting aerlingus customer service.
Can I use Wi-Fi on an Aer Lingus flight?
Yes, Wi-Fi is available on selected Aer Lingus flights for a fee. Please check aerlingus Wi-Fi services and fees for more information.
What is the aerlingus cancellation policy?
The aerlingus cancellation policy may vary depending on your ticket type and fare rules. Please check aerlingus cancellation and refund policies for more information.
What should I do if I did not receive my flight refund?
If you did not receive your flight refund, please contact aerlingus customer service for assistance. It may take several business days for the refund to be processed and reflected in your account.
Can I request a refund for my unused aerlingus flight ticket?
Yes, you can request a refund for your unused aerlingus flight ticket, subject to the fare rules and conditions of your ticket. Please contact aerlingus customer service for assistance.
What is the aerlingus change fee?
The aerlingus change fee may vary depending on your ticket type and fare rules. Please check aerlingus change fees for more information.
How can I contact aerlingus customer service?
You can contact aerlingus customer service by phone, email, or chat through their website or mobile app. Please check aerlingus contact information for specific details.