How do I book a flight with Aeroflot?
You can book a flight with Aeroflot through their official website, mobile app, or by contacting their customer service.
What is the baggage allowance for Aeroflot flights?
The baggage allowance for Aeroflot flights varies depending on the destination and fare type. You can find more information on their website or by contacting their customer service.
Can I check-in online for my Aeroflot flight?
Yes, you can check-in online for Aeroflot flights starting 24 hours before departure.
I am unable to check-in online for my Aeroflot flight. What should I do?
Please make sure you have a confirmed reservation and try checking in again closer to the departure time. If the issue persists, you can contact their customer service for assistance.
What is the process for making changes to my Aeroflot flight?
You can make changes to your Aeroflot flight by contacting their customer service or through their official website or mobile app. Please note that additional fees may apply.
I received an error message while trying to book a flight on the Aeroflot website. What should I do?
If you encountered an error message while booking a flight on the Aeroflot website, please try refreshing the page or using a different browser. If the issue persists, you can contact their customer service for further assistance.
Can I choose my seat on an Aeroflot flight?
Yes, you can choose your seat on an Aeroflot flight during the booking process or by managing your booking on their website or mobile app.
What is Aeroflot's policy on flight cancellations?
You can cancel your Aeroflot flight by contacting their customer service or through their website or mobile app. The cancellation fee and refund policy may vary depending on the fare type and destination.
I received an email about changes to my Aeroflot flight. What should I do?
If you received an email about changes to your Aeroflot flight, please review the details carefully and contact their customer service if you have any questions or concerns.
Can I add extra baggage to my Aeroflot flight after booking?
Yes, you can add extra baggage to your Aeroflot flight by contacting their customer service or at the airport check-in counter. Please note that additional fees may apply.
What is the process for requesting a refund for my Aeroflot flight?
You can request a refund for your Aeroflot flight by contacting their customer service or through their website or mobile app. Please refer to their refund policy for more information.
My flight with Aeroflot was delayed. Will I receive compensation?
If your Aeroflot flight was delayed due to reasons within their control, you may be eligible for compensation. Please contact their customer service for more information.
What is the process for claiming missing or damaged baggage with Aeroflot?
If your baggage is missing or damaged after traveling with Aeroflot, you can file a claim with their customer service. Please make sure to provide all necessary documentation and proof of the incident.
Can I request special assistance for my flight with Aeroflot?
Yes, you can request special assistance for your flight with Aeroflot by contacting their customer service at least 48 hours before departure.
I am having trouble with the Aeroflot mobile app. What should I do?
If you are experiencing difficulties with the Aeroflot mobile app, please make sure you have the latest version and try again. If the issue persists, you can contact their customer service for assistance.
How do I earn and redeem miles with the Aeroflot Bonus program?
You can earn and redeem miles with the Aeroflot Bonus program by enrolling in the program and using your membership number when booking flights with Aeroflot. You can find more information on their website.
What is the Aeroflot Business Class experience like?
The Aeroflot Business Class experience offers priority check-in, access to airport lounges, personalized onboard service, and more. You can learn more about their Business Class on their website.
Can I pre-order meals on my Aeroflot flight?
Yes, you can pre-order special meals on your Aeroflot flight by contacting their customer service at least 48 hours before departure.
I have a complaint about my Aeroflot flight. What should I do?
If you have a complaint about your Aeroflot flight, you can submit it through their website or contact their customer service. They will investigate the issue and respond accordingly.
Can I transfer my Aeroflot ticket to someone else?
In most cases, Aeroflot tickets are non-transferable. However, you can contact their customer service for specific situations, such as a family emergency or when the passenger is unable to travel.
What should I do if I miss my Aeroflot flight?
If you miss your Aeroflot flight, please contact their customer service as soon as possible for assistance. They may be able to rebook you on the next available flight, but additional fees may apply.
Will I receive a confirmation email after booking a flight with Aeroflot?
Yes, you should receive a confirmation email after booking a flight with Aeroflot. If you do not receive one, please check your email's spam or junk folder.
I am unable to print my Aeroflot e-ticket. What should I do?
If you are unable to print your Aeroflot e-ticket, you can show the e-ticket on your mobile device at the airport check-in counter. If you require a printed ticket, you can contact their customer service for assistance.
Can I use my Aeroflot miles to upgrade my seat?
Yes, you can use your Aeroflot miles to upgrade your seat to Business Class on eligible flights. You can find more information on their website or by contacting their customer service.
