AffiliateWP FAQ

Answers to your most common questions about AffiliateWP.

Quick, simple, and helpful information at a glance.

What is AffiliateWP?
AffiliateWP is a powerful affiliate marketing plugin for WordPress websites that allows you to easily manage an affiliate program.
How can I install AffiliateWP?
You can install AffiliateWP by downloading the plugin from the WordPress plugin repository or by uploading the plugin files to your WordPress site.
Why am I getting a License Key is Invalid error message?
This error message usually means that the license key you entered is incorrect. Double check to make sure you have entered it correctly and that there are no extra spaces or typos.
How can I fix the Failed to load resource error?
This error message typically occurs when there is an issue with your websites server or network. Try clearing your browsers cache and cookies, or contact your hosting provider for assistance.
Can I use AffiliateWP on a multi-site network?
Yes, AffiliateWP is fully compatible with multi-site installations.
What is a referral?
A referral is when a customer makes a purchase on your website using an affiliates unique referral link, earning the affiliate a commission.
How do I set up referral rates for my affiliates?
You can set up referral rates by going to Affiliates Referral Rates in your WordPress dashboard. From there, you can set different referral rates for different affiliates or products.
Can I track referrals made by specific affiliates?
Yes, you can track referrals by going to Affiliates Referrals in your WordPress dashboard. From there, you can see a list of all referrals made by each affiliate.
How can I generate more sales through my affiliate program?
Some strategies for increasing sales through your affiliate program include offering competitive commission rates, providing high-quality promotional materials for affiliates to use, and actively recruiting new affiliates.
How do I pay my affiliates?
You can pay your affiliates manually or use an automatic payment service such as PayPal. AffiliateWP also has integrations with popular e-commerce platforms such as WooCommerce, Easy Digital Downloads, and MemberPress to easily pay your affiliates.
Why is an affiliate not receiving commissions?
There are a few possible reasons for this, including incorrect referral links, expired or inactive accounts, or commission settings that are not properly configured. Check all of these factors to ensure the affiliate is set up correctly.
Can I use AffiliateWP with other plugins or themes?
Yes, AffiliateWP is compatible with most plugins and themes. However, in rare cases, there may be conflicts with certain customization or configuration.
How can I prevent fraud in my affiliate program?
You can prevent fraud by setting up fraud detection tools, monitoring affiliate activity, and using secure payment methods such as PayPal.
Can I customize the appearance of my affiliate area?
Yes, you can customize the affiliate area by going to Affiliates Settings Affiliate Area in your WordPress dashboard. You can add your own logo, change colors, and customize the layout.
Why am I not receiving email notifications for new referrals?
This could be due to email delivery issues or incorrect settings. Make sure your emails are not going to your spam folder and check your notification settings in AffiliateWP.
How can I create custom affiliate links?
You can create custom affiliate links by appending the affiliates unique ID to the end of your websites URL. For example: www.example.com/?ref=123.
Can I track and credit offline referrals?
Yes, you can track and credit offline referrals by creating a unique coupon code for each affiliate and instructing them to use it when promoting your products offline.
How can I view reports and analytics for my affiliate program?
You can view reports and analytics by going to Affiliates Reports in your WordPress dashboard. From there, you can see data such as clicks, referrals, and commission earnings.
How do I set up recurring referral commissions?
You can set up recurring referral commissions by going to Affiliates Settings Integrations Recurring Referrals in your WordPress dashboard. From there, you can select the type of recurring commissions you want to offer.
Can I use AffiliateWP with my membership site?
Yes, AffiliateWP offers integrations with popular membership plugins such as MemberPress and Restrict Content Pro.
Why is the affiliate registration form not working?
This could be due to a conflict with another plugin or theme, or incorrect settings. Try disabling other plugins and using a default theme to troubleshoot the issue.
How do I update my AffiliateWP license key?
You can update your license key by going to Affiliates Settings License in your WordPress dashboard. Enter your new license key and click Save Changes.
Can affiliates promote specific products or pages on my site?
Yes, you can set specific products or pages for affiliates to promote by going to Affiliates Settings Link Tracking in your WordPress dashboard.
Can I offer tiered commission rates for my affiliates?
Yes, you can set up tiered commission rates by going to Affiliates Settings Referral Rates in your WordPress dashboard. From there, you can set different commission rates for different levels of referrals.
How can I get support for AffiliateWP?
You can get support by submitting a support ticket on the AffiliateWP website or by posting in their official support forum on WordPress.org.
Is AffiliateWP GDPR compliant?
Yes, AffiliateWP is GDPR compliant and offers tools to help you comply with regulations such as a cookie consent banner and data deletion requests.
Can I translate AffiliateWP into another language?
Yes, AffiliateWP supports translation into different languages. You can find language files on their GitHub repository and follow their translation guide to add your own language.
How often do I need to renew my AffiliateWP license?
You will need to renew your license every year to continue receiving updates and support from AffiliateWP.