Ahrefs FAQ

• Support Email: [email protected]
• Live Chat: Help Page
• Human Live Chat Available: Yes
• Human + AI Live Chat Available: Yes
• Help Center: https://help.ahrefs.com/en/
• Blog: https://ahrefs.com/blog/
• Community: Not available
• Developer Docs: https://ahrefs.com/api/documentation
• Status Page: https://www.entireweb.com/status/ahrefs

This error occurs when you've made too many requests to Ahrefs' servers in a short period of time. It typically happens if you're running multiple tools or processes simultaneously, or if you're refreshing data too frequently.

To resolve it, try the following steps:

1. Pause your requests: Give it some time and avoid making more requests for a few minutes.
2. Check your account limits: If you're hitting your plan's API or request limits, upgrading your plan might help.
3. Slow down automation: If you're using scripts or automated tools to pull data from Ahrefs, reduce the frequency or batch size of those requests.

If the issue persists despite these steps, contacting Ahrefs support is a good next step. They can help clarify if the rate limit is part of your plan or if there’s another issue.

A quick search on Ahrefs platform will provide you with detailed insights into your website's backlinks, keywords, and content, allowing you to identify areas for improvement and enhance your search engine optimization efforts.

Absolutely! Our platform offers a comprehensive competitor analysis feature that allows you to track your competitors' backlinks, keywords, and traffic, giving you valuable information to inform your digital marketing strategy.

Not at all. Our platform is designed to be user-friendly and requires no coding or technical expertise. Simply enter your website's URL, and our tool will do the rest, providing you with valuable insights and data to help with your website's optimization.

If you're having trouble accessing your Ahrefs account, first ensure that you're using the correct email address and password. If you've forgotten your password, you can reset it by clicking the "Forgot Password?" link on the login page. If you're still unable to log in, check your email for any notifications regarding account suspension or billing issues, and reach out to Ahrefs support team for assistance.

If you notice discrepancies in the backlink data, it could be due to a delay in Ahrefs data processing or because the backlinks are from low-quality or spammy sites that they may not track regularly. To troubleshoot, ensure that you’re looking at the latest data by refreshing your report. If you continue to see inaccuracies, consider checking the backlink source directly or contact Ahrefs support team for clarification.

Inconsistent results in your site audit can occur for several reasons. Ensure that you're auditing the same URL consistently and that any recent changes to your website (like new pages or redirects) have been accounted for. Additionally, differences in crawl frequency and depth can lead to varying results. To get the most accurate audit, run the audit at different times and compare the results. If issues persist, please reach out to Ahrefs support for further assistance.

Keyword ranking discrepancies can happen for various reasons, including localization and personalized search results. Make sure you're checking rankings from the correct country and using the appropriate settings in Ahrefs to filter results. Additionally, keep in mind that rankings can fluctuate due to algorithm updates or changes in your competitors’ SEO strategies. For a more in-depth analysis, consider using the "Rank Tracker" feature to monitor your rankings over time.

If your Ahrefs subscription is not renewing, first check your payment method to ensure it's valid and has sufficient funds. Log in to your account and navigate to the billing section to verify your payment settings. If you still encounter issues, check your email for any notifications about billing problems. For any unresolved issues, please contact the Ahrefs support team for immediate assistance.

Ahrefs updates its data at different frequencies depending on the feature. Its backlink index is updated continuously, with new links being discovered and old ones re-crawled every day. For popular and high-authority websites, updates can happen several times per day.

Keyword rankings and visibility data are typically updated daily, while less competitive or low-search-volume keywords may be refreshed less frequently. Site Explorer and Domain Rating metrics are recalculated regularly as new backlink data is processed.

In general, Ahrefs provides one of the fastest and most frequently updated datasets in the SEO industry, but exact update intervals can vary depending on the site, keyword, and data type.

The “Ahrefs error: too many sessions” message usually appears when you exceed the number of simultaneous active sessions allowed for your Ahrefs account. Ahrefs limits how many devices or browser sessions can be logged in at the same time, depending on your subscription plan.

This error often occurs if you are logged in on multiple devices, have several browser tabs or windows open, or if multiple team members are using the same login credentials. It can also happen when a previous session was not properly closed.

To fix the issue, log out of Ahrefs on unused devices or browsers, close extra tabs, and wait a few minutes before logging in again. If the problem persists, you may need to upgrade your plan to allow more concurrent users or contact Ahrefs support to reset active sessions.

An “Ahrefs 522 error” means that the connection between your browser and Ahrefs’ servers has timed out. This error is typically related to server-side connectivity issues rather than a problem with your own device or internet connection.

The 522 error often occurs when Ahrefs’ servers are temporarily overloaded, undergoing maintenance, or experiencing network delays. In some cases, it may also appear if your request takes too long to process.

To resolve the issue, try refreshing the page after a few minutes, clearing your browser cache, or logging out and back into your Ahrefs account. If the error continues, check Ahrefs’ status page or contact Ahrefs support to confirm whether there is an ongoing server issue.

If your Ahrefs trial order is not accepted, it usually means there was an issue with the payment method or account verification. Ahrefs requires a valid credit card or payment method to activate a trial, and some cards may be declined due to international restrictions, insufficient funds, or banking security rules.

Another common reason is that your account may have previously used a trial, as Ahrefs generally allows only one trial per user or email address.

To resolve the issue, check that your payment information is correct, use a different card if needed, and ensure you haven’t already used a trial on the same account. If the problem persists, contact Ahrefs support for assistance with activating your trial.