What should I do if I can't login to my Air Canada account?
First, make sure you are entering the correct email and password. If you forgot your password, click on the "Forgot password" link and follow the instructions. If you are still having trouble logging in, try clearing your browser's cache and cookies or using a different device/browser.
How do I check the status of my flight with Air Canada?
You can check the status of your flight by entering your flight number and date of travel on the Air Canada website or through the Air Canada app.
Why is my flight delayed or cancelled?
Flight delays and cancellations can be caused by various factors such as weather conditions, mechanical issues, or air traffic control. You can check the status of your flight for the most up-to-date information.
What is Air Canada's baggage policy?
Air Canada's baggage policy varies depending on the fare type and destination. You can find the specific baggage allowance for your flight on the Air Canada website.
What should I do if my baggage is lost or damaged?
If your baggage is lost or damaged, report it to Air Canada's baggage department as soon as possible. You may be eligible for compensation or reimbursement.
Can I change or cancel my flight with Air Canada?
Yes, you can make changes to your flight with Air Canada, depending on the fare type you purchased. You may have to pay a fee and/or fare difference. Cancelations may also be subject to fees.
What is Air Canada's policy on pets?
Air Canada allows small cats and dogs to travel in the cabin or as checked baggage, with certain restrictions. However, other animals must travel as cargo. Make sure to comply with all necessary regulations and book in advance.
Why am I having trouble selecting my seat?
Some seats may not be available for selection due to operational or safety reasons. If you are unable to select your seat, you will be assigned one at check-in.
Can I request special meals on my Air Canada flight?
Yes, you can request special meals such as vegetarian, kosher, or gluten-free meals at least 24 hours before your flight's departure.
How do I request a refund for my flight?
You can request a refund by logging into your Air Canada account, contacting the reservations department, or visiting an Air Canada ticket office. Refunds may be subject to fees and restrictions depending on the fare purchased.
What do I do if I didn't receive my booking confirmation from Air Canada?
Check your spam or junk folder to see if the confirmation email ended up there. If not, contact Air Canada's customer service for assistance.
Can I add extra baggage to my flight after booking?
Yes, you can add extra baggage to your flight by logging into your Air Canada account, contacting the reservations department, or visiting an Air Canada ticket office. Additional fees may apply.
How do I request wheelchair assistance for my flight?
You can request wheelchair assistance by contacting Air Canada's reservations department at least 48 hours before your flight or by selecting the option during the online booking process.
What do I do if I left an item on an Air Canada flight?
If you left an item on an Air Canada flight, contact Air Canada's lost and found department as soon as possible. You may be able to retrieve your item or arrange for it to be shipped to you.
Can I book a flight with a lap infant?
Yes, you can book a flight with a lap infant (under 2 years old) as long as they will be traveling with an adult. However, lap infants do not have their own seat and must be held during the flight.
Why can't I select my preferred meal option?
Meal selection may not be available for certain flights or fare types. If you have specific dietary or religious restrictions, contact Air Canada's dietary accommodations department for assistance.
What is Air Canada's policy on unaccompanied minors?
Air Canada allows children aged 8-11 to travel alone on certain flights, and children aged 12-17 to travel as unaccompanied minors on all flights. Additional fees and restrictions apply.
How do I book a flight using Air Canada's Aeroplan points?
You can book a flight using Aeroplan points by logging into your Aeroplan account on the Air Canada website or by calling the Aeroplan contact center.
Why am I having trouble selecting my country of residence?
Make sure you are selecting the correct country of residence as listed on your government-issued ID. If you are still unable to select your country, try using a different web browser or contact Air Canada's customer service for assistance.
Can I use my mobile boarding pass for an Air Canada flight?
Yes, you can use the Air Canada app to download and store your mobile boarding pass on your phone. You can also choose to print a paper boarding pass.
What languages does Air Canada's customer service support?
Air Canada's customer service is available in English, French, and Spanish. You can also choose to communicate via Live Chat on the website in English or French.
Can I check in online for my Air Canada flight?
Yes, you can check in online starting 24 hours before your flight's departure. You can also check in at the airport using a self-service kiosk or by visiting an Air Canada check-in counter.
What can I do if I am experiencing a problem with my Air Canada flight?
If you are experiencing a problem with your Air Canada flight, contact Air Canada's customer service for assistance. You can also file a complaint through their website.
How can I provide feedback on my Air Canada flight experience?
You can provide feedback on your Air Canada flight experience by completing a survey on their website, through their social media pages, or by contacting customer service directly.
Why am I being charged for seat selection?
Air Canada offers complimentary seat selection for some fare types, but others may require a fee for seat selection. Check your fare type and flight details for more information.
Can I request a specific type of aircraft for my flight?
While you can request a specific type of aircraft, Air Canada does not guarantee that they will be able to accommodate this request. Aircraft assignments are subject to change.
How do I know if my Air Canada flight is affected by travel advisories or border restrictions?
You can check the most up-to-date travel advisories and border restrictions on the Air Canada website or by contacting their customer service. It is also important to check the rules and regulations of the destination you are traveling to.
How can I redeem my credit from a cancelled Air Canada flight?
If you have a credit from a cancelled Air Canada flight, you can redeem it when booking a new flight online or by calling Air Canada's reservations department. Make sure to have your credit code handy.
