Air France FAQ

Answers to your most common questions about Airfrance.

Quick, simple, and helpful information at a glance.

How do I check my Air France flight status?
You can check your flight status on the Air France website or app, or by calling their customer service number.
What should I do if my Air France flight is delayed?
If your flight is delayed, Air France will inform you via email or text message. You can also check the flight status on their website or app.
How do I book a flight with Air France?
You can book a flight on the Air France website, app, or by calling their customer service number.
How can I pay for my Air France booking?
Air France accepts various methods of payment, including credit/debit cards, PayPal, and bank transfers.
What is the baggage allowance for Air France flights?
Baggage allowances vary depending on the route and fare class. You can find specific information about baggage allowances on the Air France website or by contacting their customer service.
Can I change or cancel my Air France flight?
Yes, you can change or cancel your flight, but fees and restrictions may apply. You can make changes online, through the app, or by contacting customer service.
What do I do if I am unable to check-in online for my Air France flight?
If you are unable to check-in online, you can do so at the airport. Check-in counters typically open 2-3 hours before departure.
What is the process for obtaining a refund for a canceled Air France flight?
To request a refund for a canceled flight, you will need to contact Air France customer service. The refund will be processed according to the conditions of your fare.
What should I do if I miss my Air France flight?
If you miss your flight, you will need to contact Air France customer service and make arrangements for a new flight. Fees and restrictions may apply.
What documents are required for international travel with Air France?
You will need a valid passport and, depending on your destination, a visa or other travel documents. It is best to check with the country's embassy or consulate for specific requirements.
What is Air France's policy on traveling with pets?
Air France allows pets in the cabin or as checked baggage, but fees and restrictions may apply. You must also comply with any import regulations for your destination.
What do I do if my luggage is lost or damaged on an Air France flight?
If your luggage is lost or damaged, you will need to file a report with Air France as soon as possible. You may be eligible for compensation or a replacement bag.
Can I make special meal requests for my Air France flight?
Yes, you can make special meal requests for specific dietary or religious needs. You can do so during the booking process or by contacting customer service.
How do I earn and redeem frequent flyer miles with Air France?
You can earn frequent flyer miles by flying with Air France and their partner airlines, or by using their credit card. You can redeem miles for flights, upgrades, and other rewards.
What do I do if my Air France flight is overbooked?
If your flight is overbooked, you may be eligible for compensation or a different flight. You should contact Air France customer service for assistance.
Can I choose my seat on an Air France flight?
Seat selection is available for certain fares and on select flights. You can choose your seat during the booking process or by managing your booking on the Air France website or app.
What is the best way to get in touch with Air France customer service?
You can reach Air France customer service by phone, email, or social media. For urgent matters, it is best to call their dedicated customer service line.
How can I check the validity of my ticket for an Air France flight?
You can check the validity of your ticket on the Air France website using the "Manage My Booking" feature. You can also call customer service for assistance.
What should I do if I receive an error message while booking an Air France flight?
If you receive an error message, try refreshing the webpage or app. If the issue persists, you can contact Air France customer service for assistance.
Can I change the name on my Air France ticket?
Air France allows name changes for a fee and under certain conditions. You can contact customer service for assistance.
What do I do if I am traveling with a child on an Air France flight?
Children under 2 years old can travel on your lap for a discounted fare. You can also purchase an extra seat for your child or request a bassinet.
How can I access my boarding pass for an Air France flight?
You can access your boarding pass on the Air France website or app, or have it sent to you via email or text message.
Can I request special assistance for my Air France flight?
Yes, you can request special assistance for a disability, medical condition, or mobility issue. It is best to contact Air France customer service at least 48 hours before your flight.
What is Air France's policy on electronic devices during flights?
Electronic devices may be used in airplane mode during all phases of the flight for most devices. Larger or more powerful devices must be turned off during takeoff and landing.
Can I purchase Wi-Fi on an Air France flight?
Yes, Air France offers Wi-Fi on select flights for a fee. You can purchase it during the booking process or on board the flight.
Is there a minimum age requirement for traveling alone on an Air France flight?
Children under 15 years old traveling alone must use the unaccompanied minor service. Children under 18 years old must also have a letter of consent from a parent or legal guardian.
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