Air India FAQ

Answers to your most common questions about Air India.

Quick, simple, and helpful information at a glance.

What should I do if I encounter a "Flight Not Found" error message on the AirIndia website?
This error could occur if there are no available flights on your selected date or route. Please try searching for alternate dates or routes, or contact AirIndia customer service for assistance.
Why am I unable to check in online for my AirIndia flight?
There could be several reasons for this, such as a technical issue or the flight being ineligible for online check-in. Please contact AirIndia customer service for further assistance.
What should I do if my flight on AirIndia is delayed or cancelled?
In case of a delay or cancellation, please contact AirIndia customer service for information on rebooking or refund options. You can also check the status of your flight on the AirIndia website or app.
Why am I getting an "Invalid Fare" error while booking my flight on AirIndia?
This error occurs when the fare you selected is no longer available or has expired. Please try selecting a different fare or contact AirIndia customer service for assistance.
How can I request for a special meal on my AirIndia flight?
You can make a request for a special meal during your booking process or by contacting AirIndia customer service at least 24 hours before your flight departure.
I received a "Payment Declined" error while making a payment on the AirIndia website. What should I do?
This error could occur due to several reasons, such as insufficient funds or a technical issue. Please check with your bank for the reason and try making the payment again. If the issue persists, contact AirIndia customer service for assistance.
How can I make changes to my AirIndia flight booking?
You can make changes to your booking by logging into your AirIndia account or by contacting customer service. Please note that changes may be subject to additional fees and fare differences.
What should I do if I have forgotten my AirIndia account password?
You can reset your password by clicking on the "Forgot Password" link on the AirIndia website or app. A password reset link will be sent to your registered email address.
I am unable to print my AirIndia e-ticket. What should I do?
Please check your email for the e-ticket and print it from there. If you still cannot print it, contact AirIndia customer service for assistance.
How can I track my checked baggage on AirIndia?
You can track your checked baggage using the baggage tracking tool on the AirIndia website or by contacting customer service.
What should I do if I have not received my e-ticket after booking on AirIndia?
Please check your email, including the junk folder, for the e-ticket. If you still cannot find it, contact AirIndia customer service for assistance.
Why am I unable to select my preferred seat on the AirIndia website?
This could be due to the seat being unavailable or the flight being operated by a partner airline. Please contact AirIndia customer service for further assistance.
How can I request for wheelchair assistance on my AirIndia flight?
You can request for wheelchair assistance by contacting AirIndia customer service at least 48 hours before your flight departure.
I'm getting an "Expired Session" error while trying to book a flight on the AirIndia website. How can I resolve this?
This error could occur if you have been inactive on the website for too long. Please refresh the page or try booking again. If the issue persists, contact AirIndia customer service for assistance.
What should I do if I am unable to retrieve my booking on the AirIndia website?
This could be due to an incorrect booking reference or email address. Please contact AirIndia customer service for assistance.
Why am I getting an "Invalid Date" error while selecting travel dates on the AirIndia website?
This error could occur if the date you selected is not available or has passed. Please try selecting a different date or contact customer service for assistance.
How can I request for a bassinet for my infant on an AirIndia flight?
You can make a request for a bassinet by contacting AirIndia customer service at least 48 hours before your flight departure.
I received a "Duplicate Booking" error while trying to book a flight on AirIndia. What should I do?
This error could occur if you have made multiple bookings for the same flight. Please check your email for the confirmation and contact customer service for assistance.
Why am I unable to book a flight on the AirIndia website using my credit/debit card?
This could be due to your card being declined, or the website not accepting your type of card. Please try using a different payment method or contact AirIndia customer service for assistance.
How can I cancel my AirIndia flight booking and request for a refund?
You can cancel your booking by logging into your AirIndia account or by contacting customer service. Please note that cancellation fees and eligibility for a refund may vary based on the fare type and cancellation policy.
What is the baggage allowance for my AirIndia flight?
The baggage allowance may vary depending on the fare type, destination, and route. Please refer to the baggage allowance section on the AirIndia website or contact customer service for more information.
Is it possible to upgrade my seat on an AirIndia flight?
Yes, you can upgrade your seat depending on availability and the fare difference. You can do so by contacting AirIndia customer service or by visiting an AirIndia office.
I received a "Boarding Pass Not Generated" error while checking in for my AirIndia flight. What should I do?
This error could occur due to a technical issue. Please try checking in again after some time or contact AirIndia customer service for assistance.
How can I file a complaint or provide feedback about my AirIndia flight experience?
You can submit a complaint or feedback by emailing AirIndia customer service or by filling out the online feedback form on the AirIndia website.
Can I make a booking for an unaccompanied minor on AirIndia?
Yes, you can make a booking for an unaccompanied minor, but there may be specific guidelines and fees involved. Please contact AirIndia customer service for more information.