What is Alabama Power?
Alabama Power is a utility company that provides electricity to customers in Alabama.
How do I report a power outage?
You can report a power outage by calling 1-800-888-2726 or by using the Alabama Power app.
Why is my power out?
Your power may be out due to severe weather, equipment failure, or maintenance work being done by Alabama Power.
How long does it take for Alabama Power to restore power?
The time it takes for power to be restored depends on the cause of the outage and the extent of the damage. Alabama Power strives to restore power as quickly and safely as possible.
Can I check the status of an outage?
Yes, you can check the status of an outage on the Alabama Power website or app.
Why is my bill higher than usual?
Your bill may be higher than usual due to increased energy usage, rate changes, or past due balances.
How can I pay my bill?
You can pay your bill online through the Alabama Power website or app, by phone, by mail, or in person at a payment location.
My power is still out after the estimated restoration time. What should I do?
If your power is still out after the estimated restoration time, please call Alabama Power at 1-800-888-2726 to report the issue.
Why is my power bill estimated instead of actual usage?
Your power bill may be estimated if a meter reader is unable to access your meter or if there is an issue with your meter.
How can I request a payment extension?
You can request a payment extension by logging into your Alabama Power account online or by calling 1-800-245-2244.
What should I do if I smell gas?
If you smell gas, leave the area immediately and call Alabama Power at 1-800-888-2726 or 911.
How can I set up automatic payments?
You can set up automatic payments through your Alabama Power account online or by calling 1-800-245-2244.
Is there a fee for paying my bill with a credit or debit card?
Yes, there is a convenience fee for paying your bill with a credit or debit card. This fee is charged by the payment processor, not Alabama Power.
How can I sign up for paperless billing?
You can sign up for paperless billing by logging into your Alabama Power account online and selecting the paperless billing option.
Why is my online account locked?
Your online account may be locked due to too many unsuccessful login attempts. You can reset your password to regain access.
I accidentally made a duplicate payment. How do I get a refund?
You can request a refund for a duplicate payment by calling Alabama Power at 1-800-245-2244.
How do I transfer my service to a new address?
You can transfer your service to a new address by calling Alabama Power at 1-800-245-2244 or by completing a request form on the website.
How do I request a new meter or service line installation?
You can request a new meter or service line installation by calling Alabama Power at 1-800-245-2244 or by completing a request form on the website.
My power has been disconnected. How can I get it turned back on?
You can request for your power to be turned back on by calling Alabama Power at 1-800-245-2244.
My bill seems inaccurate. How can I dispute it?
If you believe there is an error with your bill, you can call Alabama Power at 1-800-245-2244 to dispute it.
How can I update my contact information?
You can update your contact information by logging into your Alabama Power account online or by calling 1-800-245-2244.
Can I request a budget billing plan?
Yes, you can request a budget billing plan by calling Alabama Power at 1-800-245-2244.
How can I report a streetlight outage?
You can report a streetlight outage by filling out a form on the Alabama Power website or by calling 1-800-245-2244.
How can I learn about energy-saving tips and programs?
You can find energy-saving tips and information about programs offered by Alabama Power on their website or by calling 1-888-430-5787.
Can I file a complaint about Alabama Power?
Yes, you can file a complaint by calling the Alabama Public Service Commission at 1-800-392-8050.
What if I have a question that isn't addressed on the Alabama Power website or in the FAQs?
You can call Alabama Power at 1-800-245-2244 or reach out to them on social media for any questions or concerns that are not addressed online.
