Alaska Communications FAQ

Answers to your most common questions about Alaska Communications.

Quick, simple, and helpful information at a glance.

What is AlaskaCommunications?
AlaskaCommunications is a telecommunications company that provides internet, phone, and TV services in Alaska.
Why am I experiencing slow internet speed with AlaskaCommunications?
Slow internet speed can be caused by various factors such as network congestion, outdated equipment, or a technical issue. You can try troubleshooting your connection or contacting AlaskaCommunications for assistance.
Why is my internet connection dropping frequently?
This could be due to a technical issue or a problem with your router or modem. You can try resetting your equipment or contacting AlaskaCommunications for help.
How can I pay my AlaskaCommunications bill?
You can pay your bill online through the AlaskaCommunications website, by phone, or by mail. You can also set up automatic payments for convenience.
Where can I find my bill due date and amount?
Your bill due date and amount can be found on your paper bill or by logging into your AlaskaCommunications account online.
How can I change my AlaskaCommunications billing address?
You can update your billing address by logging into your account online or by contacting AlaskaCommunications customer service.
I forgot my AlaskaCommunications email password. How can I reset it?
You can reset your AlaskaCommunications email password by visiting the AlaskaCommunications website and clicking on the "Forgot password?" link. You will be prompted to enter your email address and follow the instructions to reset your password.
How can I cancel my AlaskaCommunications services?
You can cancel your AlaskaCommunications services by contacting their customer service department. Keep in mind that early termination fees may apply if you are under a contract.
Why can't I access my email through the AlaskaCommunications webmail?
This could be due to a technical issue or an incorrect password. Make sure your password is entered correctly and try clearing your browser's cache. If the issue persists, contact AlaskaCommunications for help.
How can I set up my AlaskaCommunications email on my mobile device?
You can find step-by-step instructions for setting up your AlaskaCommunications email on different devices on their website. You can also contact their customer service for assistance.
Can I access my voicemail from a different phone with AlaskaCommunications?
Yes, you can access your voicemail from any phone by dialing your AlaskaCommunications home phone number and following the prompts.
How can I report an outage with AlaskaCommunications?
You can report an outage by calling AlaskaCommunications' customer service or by using their online outage reporting form.
Why is my TV service not working?
This could be due to a technical issue or a problem with your equipment. Try resetting your TV box or contact AlaskaCommunications for assistance.
How can I watch my favorite channels on AlaskaCommunications TV?
You can find channel listings and packages on the AlaskaCommunications website. You can also customize your channel lineup by logging into your account online.
Can I move my AlaskaCommunications services to a new address?
Yes, you can transfer your services to a new address by contacting AlaskaCommunications' customer service. Keep in mind that fees may apply.
How can I change my WiFi network name and password for AlaskaCommunications?
You can change your WiFi network name and password through your AlaskaCommunications account online or by contacting customer service for assistance.
What do I do if my internet connection is not working at all?
Try troubleshooting your connection by resetting your router or modem. If the issue persists, contact AlaskaCommunications for further assistance.
How can I view my AlaskaCommunications account and usage online?
You can view your account and usage by logging into your AlaskaCommunications account online. You can also download the AlaskaCommunications app for mobile access.
What do I do if I receive a suspicious email claiming to be from AlaskaCommunications?
Do not click on any links or provide any personal information. Forward the email to AlaskaCommunications' customer service to verify if it is legitimate.
Can I add or remove TV channels from my AlaskaCommunications package?
You can add or remove TV channels by contacting AlaskaCommunications' customer service. Keep in mind that additional charges may apply.
How can I view my call history for my AlaskaCommunications home phone?
You can view your call history by logging into your AlaskaCommunications account online or by contacting customer service for a detailed report.
How can I change my voicemail greeting on my AlaskaCommunications home phone?
You can change your voicemail greeting by accessing your voicemail menu and following the prompts to record a new greeting.
Can I use my own modem or router with AlaskaCommunications internet service?
Yes, but you may need to contact customer service to ensure compatibility and make any necessary configurations.
What do I do if my AlaskaCommunications TV remote is not working?
Try replacing the batteries or resetting the remote. If the issue persists, contact AlaskaCommunications for assistance.
How can I view and pay my AlaskaCommunications bill online?
You can view and pay your bill by logging into your account online and selecting the "Pay Bill" option. You can also set up automatic payments for convenience.
How can I check for service outages or scheduled maintenance with AlaskaCommunications?
You can visit the AlaskaCommunications website or follow them on social media for updates on service outages or scheduled maintenance.