Allocine FAQ

Answers to your most common questions about Allocine.

Quick, simple, and helpful information at a glance.

What is Allocine?
Allocine is a French online platform that provides information about movies, TV shows, and theater schedules.
How do I access Allocine?
You can access Allocine through their website or by downloading the Allocine mobile app on your smartphone.
What can I do on Allocine?
On Allocine, you can search for movies and TV shows, watch trailers, read reviews, and find theaters and showtimes near you.
Is Allocine only available in French?
No, Allocine also has an English version of their website and app.
Do I need to create an account to use Allocine?
No, you can browse and use basic features on Allocine without creating an account. However, having an account gives you access to exclusive content and features.
How do I create an account on Allocine?
You can create an account by clicking on the "Sign up" link on the homepage or by logging in with your Facebook or Google account.
I forgot my password. How can I reset it?
You can reset your password by clicking on the "Forgot your password?" link on the login page and following the instructions.
Why can't I watch a movie or TV show on Allocine?
Allocine only provides information and links to external platforms for streaming or purchasing movies and TV shows. If you are having trouble watching something, it may be due to technical issues with the external platform.
How do I report an error or incorrect information on Allocine?
You can report an error or incorrect information by clicking on the "Report a mistake" link on the page and filling out the form.
Can I write reviews on Allocine?
Yes, you can write reviews on Allocine if you have an account.
How can I contact Allocine's customer service?
You can contact Allocine's customer service through their contact page or by sending an email to the provided address.
Why am I getting an error message when trying to login?
This could be due to typing in the wrong email or password. Try resetting your password or creating a new account if the issue persists.
How do I change my email or password on Allocine?
You can change your email or password by logging into your account and going to the "My Account" section.
What should I do if I find inappropriate content on Allocine?
You can report the content by clicking on the "Report a mistake" link on the page and filling out the form.
How do I change my language preference on Allocine?
You can change your language preference by clicking on the language option at the top right corner of the homepage.
Why am I not receiving emails from Allocine?
Make sure to check your spam or junk folder. If the problem persists, contact Allocine's customer service.
How do I delete my account on Allocine?
You can delete your account by going to the "My Account" section and clicking on the "Delete my account" button.
Can I use Allocine to purchase tickets for movies or events?
Allocine does not directly sell tickets, but they provide links to external platforms where you can purchase them.
How accurate is the movie information on Allocine?
Allocine strives to provide accurate and up-to-date information, but there may be occasional errors or updates.
Why am I seeing ads on Allocine?
Allocine is a free platform, and their revenue comes from advertisements. You can upgrade to a premium account to remove ads.
Can I watch trailers on Allocine without creating an account?
Yes, you can watch trailers without creating an account, but you may need an account to watch certain exclusive trailers.
Is there a mobile app for Allocine?
Yes, you can download the Allocine app on your iOS or Android device.
How do I change my location on Allocine?
You can change your location by clicking on the location icon at the top right corner of the homepage and entering your desired location.
Can I use Allocine to watch movies or TV shows offline?
No, Allocine does not currently offer offline viewing. You can use their links to external platforms to download or purchase the content for offline viewing.
How do I unsubscribe from emails and newsletters from Allocine?
You can unsubscribe by clicking on the "Unsubscribe" link at the bottom of the email or by changing your subscription preferences in the "My Account" section.