What is aloware?
Aloware is a cloud-based communication software that helps businesses manage their customer interactions through various channels such as phone, SMS, and social media.
How does aloware work?
Aloware integrates with your existing phone system and allows you to manage all your customer communications in one platform.
How do I sign up for aloware?
You can sign up for aloware by visiting their website and selecting the pricing plan that best fits your business needs.
Can I use aloware on my mobile phone?
Yes, aloware has a mobile app that is available for both iOS and Android devices.
What are the different communication channels supported by aloware?
Aloware supports phone calls, SMS, WhatsApp, Facebook Messenger, and Instagram DMs.
How can I make a phone call using aloware?
You can make calls through aloware using your computer, mobile app, or by forwarding calls to your personal phone.
Can I record my calls on aloware?
Yes, aloware has a call recording feature that allows you to record and review your calls.
Why am I getting an error message when trying to log in to aloware?
This could be due to incorrect login credentials or an issue with your internet connection. Please double-check your login details and make sure you have a stable internet connection.
How do I reset my password on aloware?
You can reset your password by clicking on the Forgot your password? link on the login page and following the instructions.
Can I customize my aloware dashboard?
Yes, you can customize your dashboard by adding or removing features and arranging them in a way that suits your needs.
What should I do if Im experiencing call quality issues on aloware?
You can try changing your audio device, checking your internet connection, or contacting alowares support team for assistance.
How do I add team members to my aloware account?
You can add team members by going to your account settings and selecting Team from the menu. From there, you can invite new members and assign them different roles and permissions.
Can I integrate aloware with other software I use?
Yes, aloware has integrations with various customer relationship management (CRM) systems, including Hubspot, Salesforce, and Zoho.
What happens if I exceed my aloware plans limits?
You will be automatically billed for the additional usage or you can upgrade to a higher plan to accommodate your needs.
Why am I not receiving SMS messages on aloware?
This could be due to an issue with your SMS carrier or incorrect phone number format. Please check your SMS settings and contact alowares support team for further assistance.
Can I schedule SMS messages on aloware?
Yes, aloware has a scheduling feature that allows you to plan out and automate your SMS communications.
How do I set up a WhatsApp business account on aloware?
You can follow alowares step-by-step guide or reach out to their support team for assistance.
Can I use aloware for international calls?
Yes, aloware offers international calling options. Please contact their sales team for more information.
What should I do if I encounter a technical issue on aloware?
You can contact alowares support team through their live chat or by submitting a support ticket. They also have a knowledge base with troubleshooting resources.
Can I get a demo of aloware before signing up?
Yes, aloware offers a free demo of their software. You can schedule a demo on their website or contact their sales team.
Is aloware secure?
Yes, aloware uses industry-standard encryption and security measures to ensure the safety of your data.
How can I cancel my aloware subscription?
You can cancel your subscription by going to your account settings and selecting Billing from the menu. From there, you can cancel or downgrade your plan.
Can I get a refund for my aloware subscription?
Aloware does not offer refunds for their services, but you can cancel your subscription at any time.
How often does aloware update their features?
Aloware regularly updates and adds new features to their software. They also take customer feedback into consideration when developing new features.
Does aloware have a mobile app for customer service representatives?
Yes, aloware has a mobile app for customer service representatives that allows them to manage customer interactions on-the-go.
