What is Altruist?
Altruist is a digital platform that helps with automated investment and financial planning.
How do I sign up for Altruist?
To sign up for Altruist, visit their website and click on the "Sign Up" button on the homepage.
What if I forgot my username or password?
If you forgot your username or password, click on the "Forgot username/password" link on the login page and follow the prompts to reset it.
How does Altruist work?
Altruist uses algorithms to create personalized investment portfolios based on your financial goals and risk tolerance.
Can I transfer my existing investments to Altruist?
Yes, you can transfer your existing investments to Altruist by filling out a transfer form and following the instructions provided.
Does Altruist charge any fees for its services?
Yes, Altruist charges a flat annual fee of 0.25% of your account balance, which is significantly lower than traditional financial advisor fees.
How often does Altruist rebalance my portfolio?
Altruist rebalances portfolios on a daily basis to ensure they are aligned with your investment goals and market changes.
What types of accounts does Altruist support?
Altruist supports individual and joint taxable accounts, traditional and Roth IRAs, and Rollover IRAs.
Can I set up automatic deposits into my Altruist account?
Yes, you can set up automatic deposits from your bank account into your Altruist account on a weekly, bi-weekly, or monthly basis.
What is the minimum amount required to open an account with Altruist?
The minimum amount required to open an account with Altruist is $500.
Is my personal information safe on Altruist?
Yes, Altruist uses industry-standard encryption and security measures to protect your personal and financial information.
What happens if Altruist shuts down?
In the unlikely event of Altruist shutting down, your investments will remain safe and can be transferred to another broker or custodian.
How can I contact Altruist customer support?
You can contact Altruist customer support by emailing [email protected] or calling their toll-free number at (888) 245-7671.
What is an error message and how do I fix it?
An error message is a notification that something went wrong while using Altruist. You can try resolving it by refreshing the page, clearing your browser's cache, or contacting customer support for assistance.
I received a "Failed to connect to server" error message. What should I do?
This error message indicates an issue with your internet connection. Try troubleshooting your internet connection or contacting your internet service provider.
How do I close my Altruist account?
To close your Altruist account, contact customer support for further instructions and to ensure a smooth transfer of your investments.
Can I transfer my investments from Altruist to another broker?
Yes, you can transfer your investments from Altruist to another broker by providing the new broker with your current account details and filling out a transfer form.
Why am I being charged a net credit balance fee?
A net credit balance fee is charged when your account balance is below the minimum investment amount for that account type. To avoid this fee, make sure your account has the minimum required amount.
Can I see my investment performance on Altruist?
Yes, you can view your investment performance on the Altruist platform. Simply navigate to the "Performance" tab on your account.
What is a portfolio allocation error?
A portfolio allocation error occurs when the stated allocation percentages for your investment portfolio are not accurate. Contact customer support to correct this issue.
Are my investments insured by the FDIC?
No, FDIC insurance only applies to bank deposits. Altruist investments are protected by SIPC insurance, which covers up to $500,000 per account.
How can I transfer my investments to another account owner?
To transfer your investments to another account owner, contact customer support for further instructions and to ensure a smooth transfer.
What is a market sell off and how does it affect my investments?
A market sell off refers to a large drop in market prices. This can affect your investments, but Altruist's automated rebalancing helps minimize any potential losses.
Why am I not seeing any investment options in my account?
This could be because your account has not been funded yet or you have not specified your investment goals and risk tolerance. Contact customer support for assistance in selecting investment options.
How do I update my personal information on Altruist?
You can update your personal information, such as name, address, or phone number, by logging into your account and navigating to the "Profile" tab.
Can I cancel a pending deposit or withdrawal?
Yes, you can cancel a pending deposit or withdrawal by contacting customer support before the scheduled date.
Is Altruist available in my state?
Altruist is currently available in all 50 states in the US. However, certain investment options may not be offered in certain states due to regulatory restrictions.
How often should I check my Altruist account?
You should check your Altruist account regularly to monitor your investment performance and make any necessary adjustments to your portfolio.
