Amazon Luna FAQ

Answers to your most common questions about Amazon Luna.

Quick, simple, and helpful information at a glance.

What is Amazon Luna?
Amazon Luna is a cloud gaming service that allows users to stream and play video games without needing to download or install them on a console or computer.
How does Amazon Luna work?
Amazon Luna uses cloud servers to process and stream games to users, eliminating the need for expensive gaming hardware.
What devices can I use to access Amazon Luna?
Amazon Luna is currently available on PC, Mac, select Android devices, Amazon Fire TV, and web browsers. An iOS version is in development.
How many games are available on Amazon Luna?
There are currently over 100 games available on Amazon Luna, with more being added regularly.
Do I need a subscription to use Amazon Luna?
Yes, a subscription is required to access games on Amazon Luna. There are different tiers available, including a free trial and a paid monthly subscription.
How much does an Amazon Luna subscription cost?
The base monthly subscription for Amazon Luna is $5.99, but there is also a $14.99 premium subscription that includes access to more games and additional features.
Can I play with my friends on Amazon Luna?
Yes, you can play multiplayer games with friends on Amazon Luna. Some games may require additional subscriptions or purchases.
Can I use a controller with Amazon Luna?
Yes, Amazon Luna supports Bluetooth controllers, including the Luna Controller, Xbox One controller, and PlayStation 4 controller.
I'm experiencing lag while playing on Amazon Luna, what should I do?
Try restarting your game or your device. If the problem persists, check your internet connection for any issues.
Can I save my game progress on Amazon Luna?
Yes, game progress is saved on your Amazon account.
I'm seeing an error message while playing on Amazon Luna, what does it mean?
Error messages on Amazon Luna can vary, but they typically indicate a problem with your internet connection or the game itself. Try restarting your device or game, and if the issue continues, contact Amazon customer support.
Is Amazon Luna available in my country?
Amazon Luna is currently only available in the United States.
How can I cancel my Amazon Luna subscription?
You can cancel your Amazon Luna subscription at any time by going to your account settings on the Amazon website.
Can I use Amazon Luna on multiple devices?
Yes, you can use Amazon Luna on up to two devices simultaneously.
Are there any parental controls on Amazon Luna?
Yes, you can set up parental controls on Amazon Luna to restrict certain games or set time limits.
Is there a limit to how many games I can play on Amazon Luna?
No, there is no limit to how many games you can play on Amazon Luna as long as your subscription is active.
Can I purchase games on Amazon Luna?
Yes, you can purchase games on Amazon Luna if they are not included in your subscription.
Is there a refund policy for games purchased on Amazon Luna?
Yes, you can request a refund for a game purchased on Amazon Luna within 24 hours of your purchase.
Can I access my Amazon Prime account on Amazon Luna?
Yes, you can access your Amazon Prime account on Amazon Luna to take advantage of Prime member benefits, such as discounts on game purchases.
Is there a minimum internet speed required to use Amazon Luna?
Amazon Luna recommends a minimum internet speed of 10 Mbps for smooth gameplay.
Can I play Amazon Luna games offline?
No, Amazon Luna games require an internet connection to play.
Are there any hidden fees or extra charges for using Amazon Luna?
No, there are no hidden fees or extra charges for using Amazon Luna, aside from the monthly subscription cost.
Can I download games on Amazon Luna?
No, games on Amazon Luna are only available to stream and cannot be downloaded.
How is my personal data protected on Amazon Luna?
Amazon Luna follows strict privacy and security measures to protect user data. You can refer to Amazon's privacy policy for more information.
Can I use a VPN with Amazon Luna?
No, using a VPN with Amazon Luna is not recommended and may result in a poor streaming experience.
Is there a customer support hotline for Amazon Luna?
Yes, you can contact Amazon customer support for assistance with any issues or questions about Amazon Luna.
Where can I find more information about Amazon Luna?
You can visit the official Amazon Luna website for more information or check out the FAQ section on the Amazon Luna subreddit.