What is Appalachian Power?
Appalachian Power is an electricity provider serving customers in parts of Virginia, West Virginia, and Tennessee.
How do I report an outage to Appalachian Power?
You can report an outage by calling their outage hotline at 1-800-956-4237 or through their online form on their website.
Why is my power out?
Power outages can happen due to various reasons, such as severe weather, equipment malfunctions, or scheduled maintenance.
What should I do during a power outage?
Stay indoors and avoid using any electrical appliances. If you must go outside, stay away from any downed power lines and report them to Appalachian Power.
How long does it take for power to be restored after an outage?
The time it takes to restore power can vary depending on the cause and severity of the outage. Appalachian Power works to restore power as quickly and safely as possible.
Why is my electric bill higher than usual?
Your electric bill may be higher due to changes in your energy usage, rate increases, or additional fees and charges.
How do I pay my Appalachian Power bill?
You can pay your bill online through their website, by phone, by mail, or in person at a payment location.
What should I do if my bill seems unusually high?
You can contact Appalachian Power's customer service to review your bill and determine the cause of the increase.
How do I set up automatic payments for my bill?
You can set up automatic payments through your online account or by calling their customer service.
Can I transfer my Appalachian Power service to a new address?
Yes, you can transfer your service by calling their customer service or submitting a request through their website.
How do I cancel my Appalachian Power service?
You can cancel your service by calling their customer service or submitting a request through their website.
What is the voltage in my area serviced by Appalachian Power?
The voltage can vary depending on your location and the type of service you have. You can contact Appalachian Power's customer service for more information.
I received a disconnect notice for my account. What should I do?
If you are unable to pay your bill, contact Appalachian Power's customer service to discuss payment options and avoid a disconnection.
How can I lower my energy usage and save money on my bill?
You can visit Appalachian Power's energy saving tips page for ways to reduce your energy usage and save money.
Can I request a payment extension or arrangement?
Yes, you can request a payment extension or arrangement by contacting their customer service.
Where can I find information about power outage alerts and notifications?
You can sign up for outage alerts and notifications through your online account or by contacting customer service.
How do I read my Appalachian Power meter?
You can watch a video tutorial on how to read your meter on Appalachian Power's website or contact their customer service for assistance.
What should I do if my power is flickering?
If your power is flickering, it could indicate an issue with your electrical system. Contact Appalachian Power's customer service for assistance.
What should I do if my power goes out at night?
Stay indoors and report the outage to Appalachian Power. Use a flashlight for light and avoid using candles, as they can be a fire hazard.
How do I request outdoor lighting for my property?
You can request outdoor lighting by contacting their customer service or submitting a request through their website.
What should I do if I smell natural gas?
Move to a safe location and call Appalachian Power's emergency hotline at 1-800-362-2764. Do not turn on or off any electrical or gas appliances.
How do I find the nearest Appalachian Power service center?
You can use their service center locator on their website or contact their customer service for assistance.
Will I receive a refund for any overcharges on my bill?
If you believe you have been overcharged, you can contact Appalachian Power's customer service to request an investigation of your account.
How can I request a new meter for my property?
You can request a new meter by contacting their customer service or submitting a request through their website.
What should I do if I see a damaged or broken power line?
Stay away from the area and immediately contact Appalachian Power's emergency hotline at 1-800-362-2764. Do not touch or approach any downed power lines.
Is there a way to track my energy usage and bill history?
You can track your energy usage and bill history through your online account or by contacting customer service for past bills.
How do I file a complaint or give feedback about my experience with Appalachian Power?
You can file a complaint or give feedback by contacting their customer service or through their online form on their website.
