What should I do if I receive an error message saying "Server Error"?
This typically means that there is an issue with the server hosting the app and it is unable to process your request. Try refreshing the page or waiting a few minutes before trying again. If the error persists, contact AppRiver support.
How do I change my AppRiver password?
You can change your AppRiver password by logging into your account and going to the "My Profile" section. From there, click on "Change Password" and follow the prompts to update your password.
I am unable to access AppRiver on my mobile device. What should I do?
Make sure you have downloaded the correct app for your device and that you are using the correct login credentials. If the problem persists, try restarting your device or reaching out to AppRiver support for further assistance.
What does the error message "Connection Timed Out" mean?
This typically means that there is an issue with your internet connection or with the app's server. Try restarting your device and checking your internet connection. If the error persists, contact AppRiver support.
I am receiving a "Invalid Login Credentials" error. How can I fix this?
Double-check that you are using the correct login credentials for your AppRiver account. If you have forgotten your login information, you can reset your password by clicking on "Forgot Password" on the login page.
How often should I update the AppRiver app?
It is recommended to update the app whenever a new version is available. This helps ensure that you have access to all the latest features and fixes for any bugs or issues.
Why am I getting a "404 Not Found" error on AppRiver?
This error typically means that the webpage you are trying to access is no longer available or has been moved. Try checking the URL and if it is correct, contact AppRiver support for further assistance.
I am having trouble sending emails through AppRiver. What could be causing this?
There could be a few potential reasons for this issue. Check your internet connection, email settings, and make sure you are not hitting any sending limits or experiencing any server outages. If the problem persists, contact AppRiver support for assistance.
Can I access AppRiver from multiple devices?
Yes, you can access AppRiver from multiple devices as long as you are using the same login credentials. Keep in mind that if there are multiple users on your account, each user will need to log in with their own credentials.
What is the maximum file size I can send through AppRiver?
The maximum file size for sending emails through AppRiver is 35 MB. If you need to send larger files, you can use a file sharing service and send the link through AppRiver.
Why is my email being marked as spam?
Your email may be marked as spam if it contains certain keywords, links to phishing sites, or if the sender's IP address has been blacklisted. Try reviewing the content of your email and make sure you are sending it from a trusted email address. If the issue persists, contact AppRiver support.
I am receiving a "Not Enough Storage Space" error. How do I fix this?
This error means that you have exceeded the storage limit for your AppRiver account. You can either delete some emails or upgrade your storage plan. Alternatively, you can download the emails onto your device and delete them from the server to free up space.
Can I set up automatic email forwarding on AppRiver?
Yes, you can set up email forwarding through your AppRiver account settings. Simply enter the email address you want to forward to, and all incoming emails will be automatically forwarded.
What is the difference between POP3 and IMAP email protocols?
POP3 (Post Office Protocol) downloads emails from the server to your device and then deletes them from the server, while IMAP (Internet Message Access Protocol) keeps the emails on the server and syncs them with your device.
I am experiencing slow performance on AppRiver. What can I do?
There could be a few potential reasons for this, such as a slow internet connection, a large number of emails in your inbox, or a temporary server issue. Try clearing your inbox, optimizing your device's performance, and contacting AppRiver support for further assistance.
How can I protect my AppRiver account from hackers?
Make sure to use a strong and unique password for your account, enable two-factor authentication, and be cautious of any suspicious emails or links. You can also check for any unusual login activity in your account settings.
Is it possible to recover deleted emails on AppRiver?
Yes, if the emails were deleted within the past 14 days, you can recover them from the "Trash" folder. After 14 days, the deleted emails are permanently removed and cannot be recovered.
Can I manage my contacts on AppRiver?
Yes, you can manage your contacts through the "Contacts" section in your AppRiver account. You can add new contacts, edit existing ones, and create contact groups.
How can I report a bug or issue with the AppRiver app?
If you encounter a bug or issue with the app, you can report it to AppRiver support by emailing [email address] or reaching out through the help center on their website. Be sure to include a detailed description of the problem and any relevant information or screenshots.
What is the difference between Basic and Advanced email filtering options on AppRiver?
Basic email filtering blocks known spam and viruses, while advanced email filtering adds additional security measures such as URL filtering and attachment scanning. Both options can help prevent harmful emails from reaching your inbox.
I am receiving a "Permission Denied" error. What should I do?
This error typically means that you do not have the necessary permissions to perform a specific action. Check with your organization's administrator or contact AppRiver support for assistance.
Am I able to schedule emails to be sent at a later time on AppRiver?
Yes, you can schedule emails to be sent at a later time on AppRiver by selecting the "Send Later" option when composing an email.
How can I recover deleted files on AppRiver's cloud storage?
If the files were deleted within the past 14 days, you can recover them from the "Trash" folder. After 14 days, the files are permanently removed and cannot be recovered.
Can I use AppRiver for personal emails or is it only for business use?
AppRiver is primarily used for business emails, but it can also be used for personal emails if desired. Keep in mind that there may be additional fees for personal use.
Why am I receiving duplicate emails in my inbox?
This could be due to a variety of reasons, such as a glitch in the email server or an issue with your email settings. Try refreshing your inbox or contacting AppRiver support for assistance.
