Arla FAQ

Answers to your most common questions about Arla.

Quick, simple, and helpful information at a glance.

What is Arla?
Arla is a European dairy cooperative that produces and markets milk, cheese, butter, and other dairy products.
How do I create an account on Arla's website?
To create an account on Arla's website, click on the "Sign In / Register" button on the top right corner of the homepage and follow the prompts to create an account.
How do I log in to my Arla account?
To log in to your Arla account, click on the "Sign In / Register" button on the top right corner of the homepage and enter your email and password.
Why am I unable to log in to my Arla account?
There could be several reasons why you are unable to log in to your Arla account, such as an incorrect email or password, server error, or account suspension. Try resetting your password or contacting Arla's customer service for assistance.
How do I reset my password for my Arla account?
To reset your password, click on the Forgot your password? link on the login page and enter your registered email. You will receive a password reset link in your email.
Is it possible to order Arla products online?
Yes, you can order Arla products online through their website or through partnering online retailers.
What payment methods does Arla accept?
Arla accepts various payment methods, including credit and debit cards, PayPal, and mobile payment options, depending on the country you are ordering from.
How do I track my Arla order?
To track your Arla order, log in to your account and go to the Orders section. You can also track your order through the tracking link provided in the order confirmation email.
Why is my Arla order delayed?
There could be several reasons for a delay in your Arla order, such as unexpected high demand, product availability, or shipping delays. Contact Arla's customer service for assistance.
How do I cancel my Arla order?
To cancel your Arla order, log in to your account and go to the Orders section. Find your order and click on the Cancel button. However, you may not be able to cancel an order if it has already been shipped.
What should I do if I receive a damaged or incorrect product from Arla?
If you receive a damaged or incorrect product from Arla, contact their customer service immediately for assistance.
How do I find the expiration date of Arla products?
The expiration date of Arla products is usually printed on the packaging or label of the product.
Can I return Arla products?
Arla has a satisfaction guarantee policy, and if you are not satisfied with your purchase, you can return the product and receive a refund or exchange. Contact Arla's customer service for more information.
How do I report a problem or error on Arla's website?
If you encounter any issues or errors while using Arla's website, you can report them by contacting their customer service or using the "Contact Us" form on their website.
Why am I unable to find a specific Arla product on their website?
Arla's website may not have all their products listed. If you are unable to find a specific product, you can contact their customer service for assistance.
What is Arla's privacy policy?
Arla's privacy policy can be found on their website, and it outlines how they collect, use, and protect personal information from customers.
How do I unsubscribe from Arla's marketing emails?
To unsubscribe from Arla's marketing emails, click on the "Unsubscribe" link at the bottom of any promotional email you receive from them.
How do I contact Arla's customer service?
You can contact Arla's customer service through the "Contact Us" link on their website, by phone, or by email. Contact information varies depending on your location.
Why is my payment for an Arla order not going through?
There could be various reasons why your payment is not going through, such as insufficient funds, incorrect payment details, or technical issues. Try using a different payment method or contact your bank to resolve the issue.
How do I become an Arla member?
To become an Arla member, you must be a dairy farmer and meet their membership criteria. For more information, visit their website or contact their membership team.
What are the benefits of being an Arla member?
Being an Arla member comes with various benefits, including access to training and support, distribution of profits, and the opportunity to be involved in decision-making processes.
Does Arla have a sustainability program?
Yes, Arla has a sustainability program called "Sustainability Strategy 2020" that is focused on reducing their environmental impact, supporting farmers, and providing healthy and sustainable food.
How do I become a supplier for Arla?
To become a supplier for Arla, you can register your interest in becoming one on their website and provide details about yourself and your business. Their purchasing team will review your application.
Why am I seeing a "503 Service Unavailable" error message on Arla's website?
A "503 Service Unavailable" error message on Arla's website may indicate a temporary issue with their server. Try refreshing the page or accessing the website at a later time.
Why does my browser show a security risk warning when I visit Arla's website?
If your browser shows a security risk warning when visiting Arla's website, it could indicate an issue with their website's security certificate. Contact Arla's customer service to inform them of the issue.