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Answers to your most common questions about Ask.

Quick, simple, and helpful information at a glance.

What does "404 error" mean?
A 404 error means that the webpage or document you are trying to access cannot be found.
How can I fix a 404 error?
You can try refreshing the page, checking the URL for any errors, or clearing your browser's cache.
Why do I keep getting pop-up ads on my browser?
Pop-up ads are often caused by adware or malware. You can try running a virus scan on your computer or installing an ad blocker extension on your browser.
I can't open attachments in my email. How can I fix this?
This could be due to the file type of the attachment not being supported by your computer or email provider. Try downloading the attachment, updating your software, or contacting your email provider for support.
My computer is running slow. What could be the reason?
There could be several reasons for a slow computer, such as low storage space, too many open programs, or a virus/malware infection. Try freeing up storage space, closing unnecessary programs, and running a virus scan.
Why am I unable to connect to the internet?
It could be due to issues with your internet service provider, network settings, or a problem with your device's Wi-Fi/ethernet. Try restarting your router, checking your network settings, and ensuring your device's Wi-Fi/ethernet is turned on.
I keep getting an "incorrect password" message. What should I do?
Double-check that you are entering the correct password for the account you are trying to access. If you have forgotten your password, you can try resetting it.
What does "server not found" mean?
A "server not found" message means that your computer is unable to connect to the server for the website you are trying to visit.
How can I fix a "server not found" error?
You can try refreshing the page, checking your internet connection, or clearing your browser's cache. If the issue persists, the website may be down.
Why is my screen frozen?
Your screen may be frozen due to a program or application not responding. Try closing the program or restarting your device.
I'm getting a "low disk space" message. What does this mean?
This means that your computer's storage space is running low. Try deleting unnecessary files or programs, using external storage, or upgrading your storage capacity.
How can I fix a "low disk space" problem?
You can try deleting unnecessary files or programs, using external storage, or upgrading your storage capacity. You can also use disk cleanup tools to clear up space.
What is a firewall and do I need one?
A firewall acts as a barrier between your computer and external networks, protecting it from unauthorized access or malware. You should have a firewall set up on your device for security purposes.
I can't access my bank account online. Why?
It could be due to incorrect login credentials, a temporary issue with the bank's website, or a problem with your internet connection. Double-check your login information and try again. If the issue persists, contact your bank for support.
I can't install a program or app on my device. What could be the issue?
It could be due to compatibility issues, not enough storage space, or a problem with the installation file. Check the system requirements and make sure you have enough storage space. If the issue continues, try downloading the installation file again.
Can I recover a deleted file?
Yes, you may be able to recover a recently deleted file. However, it depends on several factors such as how long ago it was deleted and if it was permanently deleted.
How can I recover a deleted file?
You can try restoring it from your device's recycle bin or trash. If that doesn't work, there are some file recovery programs available, but they may not always be successful.
I forgot my email password. How can I reset it?
You can usually reset your email password by clicking on the "forgot password" link on your email provider's login page. They will usually provide you with options to reset the password, such as through email or phone verification.
My device won't turn on. What could be the issue?
This could be due to a dead battery, faulty charging cable, or a hardware issue. Try charging your device or using a different charging cable. If it still doesn't turn on, there may be a problem with the device and you may need to take it to a professional for repairs.
Why do I keep getting spam emails?
Spam emails are often sent by scammers trying to get personal information or sell products/services. You can try marking the emails as spam or setting up filters to block them.
How can I protect my personal information online?
Some ways to protect your personal information online include using strong passwords, avoiding public Wi-Fi networks, and being cautious of suspicious emails or requests for personal information.
I accidentally deleted important files. Can I retrieve them?
It may be possible to recover accidentally deleted files, depending on how long ago they were deleted and if they were permanently deleted. You can try using file recovery software or consulting a professional.
My printer won't connect to my computer. How can I fix this?
Make sure your printer is turned on and connected to the same Wi-Fi network as your computer. Check for any updates for the printer's drivers and try restarting both your printer and computer. If the issue persists, consult the printer's manual or contact the manufacturer for support.
I keep getting a "no signal" message on my TV. What should I do?
This could be caused by a loose cable or input issue. Check that all cables are secure and try changing the input/source setting on your TV using the remote. If the issue persists, there may be a problem with the TV or cable box.
My phone won't charge. How can I fix this?
This could be due to a faulty charging cable, dead battery, or damaged charging port. Try using a different charging cable or outlet. If the issue continues, there may be a problem with the phone's battery or charging port, and you may need to take it to a repair shop.
What should I do if I receive a suspicious email?
Do not click on any links or open any attachments from the email. Mark it as spam and delete it. If the email claims to be from a legitimate company, you can also contact the company directly to confirm its authenticity.
I can't remember my device's screen unlock code. How can I unlock it?
You may need to reset your device to factory settings, but this will erase all data on the device. If your device is connected to your Google or Apple account, you may be able to remotely unlock it through those accounts.
Why am I getting a "low memory" warning on my phone?
This means that your phone's storage space is running low. Try deleting unnecessary files or apps to free up space.