What is Astound?
Astound is a cable company that provides internet, TV, and phone services.
Why does my internet keep disconnecting?
There could be several reasons for internet disconnection, such as network outage, faulty equipment, or incorrect network settings. We recommend checking for any known network outages on our website or contacting our customer support for assistance.
How can I troubleshoot slow internet speeds?
Slow internet speeds can be caused by various factors, such as network congestion, outdated equipment, or poor Wi-Fi signal. We recommend restarting your router, closing unnecessary applications, and moving closer to the Wi-Fi router for better signal strength.
Why is my TV screen displaying a "no signal" message?
This message usually appears when there is an issue with the cable connection or the TV channel is not available. Please check that all cables are properly connected and try changing the channel. If the issue persists, please contact our customer support for further assistance.
How can I fix the "Eas" error message on my TV?
The "Eas" error message indicates that there is a problem with the cable box. Please try unplugging and replugging the cable box, and if the issue persists, contact our customer support for further assistance.
Why am I experiencing poor call quality on my phone?
Poor call quality can be caused by various factors, such as network congestion, interference, or faulty equipment. We recommend restarting your phone, checking for any known network outages, and contacting our customer support if the issue persists.
How do I set up my voicemail?
To set up voicemail, dial *86 on your phone and follow the prompts. You can also refer to our online guide for step-by-step instructions.
Why am I not receiving any e-mails?
There could be several reasons for not receiving e-mails, such as wrong email settings, full mailbox, or server issues. Please check your email settings, clear out any unnecessary emails, and contact our customer support if the issue persists.
How do I reset my Wi-Fi password?
To reset your Wi-Fi password, login to your account on our website or app and go to the Wi-Fi settings. You can also refer to our online guide for step-by-step instructions.
Why is my internet bill higher than usual?
There could be several reasons for a higher internet bill, such as exceeding data limits, adding new services, or promotional offers expiring. Please refer to your bill or contact our customer support for a detailed breakdown of charges.
How do I change my billing address?
You can change your billing address by logging into your account on our website or app and going to the account settings. You can also contact our customer support for assistance.
What is the contract length for Astound services?
The contract length for Astound services varies depending on the service and package chosen. Please refer to your contract or contact our customer support for more information.
What should I do if I forgot my login details for my account?
You can reset your login details by clicking on the "Forgot Password" link on the login page. You will need to provide your account number or phone number to verify your identity.
How can I upgrade my internet speed?
You can upgrade your internet speed by logging into your account on our website or app and selecting the desired package. You can also contact our customer support for assistance.
Why does my cable box keep freezing?
A frozen cable box could be caused by various factors, such as outdated software or a faulty cable box. Please try restarting the cable box and contacting our customer support if the issue persists.
How do I report a service outage?
You can check for any known service outages on our website or app, and if one is not listed, you can contact our customer support to report the issue.
Why am I not able to make phone calls?
If you are unable to make phone calls, check if your phone line is working by testing another phone. If the issue persists, contact our customer support for assistance.
How do I transfer my service to a new address?
You can transfer your service to a new address by logging into your account on our website or app and going to the account settings. You can also contact our customer support for assistance.
How can I add premium channels to my TV package?
To add premium channels, log into your account on our website or app and select the desired channels. You can also contact our customer support for assistance.
What should I do if I receive a "low battery" message on my phone?
If you receive a "low battery" message on your phone, please replace the batteries or contact our customer support for assistance if the message persists.
How do I cancel my service?
To cancel your service, please contact our customer support. Some services may require a notice period, and early termination fees may apply.
Why am I unable to access certain websites?
If you are unable to access certain websites, please check if there is an issue with the website or try clearing your browser's cache. If the issue persists, please contact our customer support for assistance.
How do I manage my parental controls?
You can manage parental controls by logging into your account on our website or app and going to the parental control settings. You can also refer to our online guide for step-by-step instructions.
Do I need a technician to install my service?
Depending on the service and package chosen, a technician may be required to install the service. You will be notified during the ordering process if a technician visit is necessary.
How do I report a technical problem?
You can report a technical problem by contacting our customer support, who will troubleshoot the issue and send a technician if necessary.
Why am I being charged for a service I did not order?
If you have been charged for a service you did not order, please contact our customer support immediately for assistance. You can also view your account history and invoice details on our website or app.
