What is AsureSoftware?
AsureSoftware is a cloud-based platform that provides workforce management solutions to enterprises of all sizes.
How do I log in to my AsureSoftware account?
To log in to AsureSoftware, go to the company's login page (https://myasuresoftware.com/) and enter your username and password.
I forgot my password. What should I do?
If you forgot your password, click on the "Forgot Password?" link on the login page and follow the instructions to reset your password.
Can I use AsureSoftware on any device?
Yes, AsureSoftware is a web-based platform, and you can access it from any device with an internet connection and a compatible web browser.
What types of workforce management solutions does AsureSoftware offer?
AsureSoftware offers solutions for time and attendance tracking, employee scheduling, payroll processing, human resources management, and benefits enrollment.
I'm having trouble using a specific feature in AsureSoftware. Where can I find help?
If you encounter any difficulties while using AsureSoftware, you can refer to the company's support page (https://www.asuresoftware.com/support/) for resources and assistance.
Can I customize AsureSoftware to fit my company's specific needs?
Yes, AsureSoftware offers customizable options to meet the unique requirements of each organization.
Is AsureSoftware compliant with labor laws and regulations?
Yes, AsureSoftware is designed to ensure compliance with labor laws and regulations, such as the Fair Labor Standards Act (FLSA).
How often does AsureSoftware update its software?
AsureSoftware releases updates and improvements regularly. The frequency of updates may vary, but typically occurs every month.
I'm experiencing slow performance while using AsureSoftware. What could be the issue?
Slow performance could be due to various factors such as an unstable internet connection, low system resources, or a large number of users accessing the software at the same time. It's best to reach out to AsureSoftware support for further assistance.
Does AsureSoftware offer integration with other software systems?
Yes, AsureSoftware integrates with popular HR and payroll systems, including ADP, SAP, and Microsoft Dynamics.
How secure is my data on AsureSoftware?
Security is a top priority for AsureSoftware, and the platform follows industry best practices to safeguard all user data.
Can I export data from AsureSoftware to other formats?
Yes, you can export data from AsureSoftware to various file formats, including Excel, PDF, and CSV.
Is there a mobile app for AsureSoftware?
Yes, AsureSoftware offers a mobile app for iOS and Android devices, allowing users to access the platform on the go.
I'm getting an error message while trying to access a particular feature. How can I resolve it?
If you receive an error message, you can try refreshing the page or clearing your browser's cache. If the issue persists, please reach out to AsureSoftware support for further assistance.
Can I request new features or suggest improvements for AsureSoftware?
Yes, AsureSoftware welcomes feedback and feature requests from its users. You can submit your suggestions through the companys support page or speak to your account manager.
How often am I billed for using AsureSoftware?
Billing cycles may vary depending on your subscription plan. For more information, please contact your account manager.
How can I cancel my AsureSoftware subscription?
To cancel your subscription, please reach out to your account manager or the AsureSoftware support team directly.
I accidentally deleted some important data. Can I recover it?
AsureSoftware keeps a record of all data changes, and you can reach out to their support team to assist with data recovery.
Can I access AsureSoftware in multiple languages?
AsureSoftware supports multiple languages, including English, Spanish, and French.
How can I update my personal information in AsureSoftware?
To update your personal information, go to the "My Profile" section in your account settings and make the necessary changes.
Can I print reports from AsureSoftware?
Yes, AsureSoftware allows users to print reports in various formats, including PDF and Excel.
How do I know if a specific punch or time entry was approved?
In your time entry or punch history, approved entries will have a green checkmark, while unapproved entries will have a red X mark.
What happens if I make a mistake while tracking my time?
AsureSoftware allows users to make edits to their time entries, but any changes may need approval from a supervisor or administrator.
How does AsureSoftware handle time-off requests?
Employees can easily request time-off through AsureSoftware, and managers can approve or deny these requests through the platform.
Is training available for AsureSoftware?
Yes, AsureSoftware offers training resources for new users and ongoing support for existing users. You can contact their support team for more information.
How can I provide feedback or report a problem with AsureSoftware?
To provide feedback or report an issue, you can reach out to the company's support team directly through their support page or speak to your account manager.
