ASUS FAQ

Answers to your most common questions about ASUS.

Quick, simple, and helpful information at a glance.

How do I troubleshoot a black screen on my Asus laptop?
Try restarting the laptop, checking if the display brightness is turned down, or connecting an external monitor to determine if it's a hardware or software issue. If the problem persists, you may need to update your graphics driver or seek professional help.
Why is my Asus laptop not turning on?
There could be several reasons, such as drained battery, faulty power adapter, or hardware issues. Try charging the laptop, using a different power outlet, or checking for any signs of physical damage. If none of these work, it may require professional repair.
How can I fix the touchpad on my Asus laptop if it's not working?
Make sure the touchpad is not disabled through the keyboard shortcut, update the touchpad driver, or try using an external mouse. If these solutions don't work, the touchpad may be defective and needs to be replaced.
What can I do if my Asus laptop is overheating?
Ensure proper ventilation and airflow, clean the vents and fans regularly, and avoid using the laptop on soft surfaces. If the problem persists, it may require hardware cleaning or replacement.
Why is my Asus laptop running slow?
There could be several reasons, such as outdated software, too many programs running in the background, or a full hard drive. Try freeing up space, updating software and drivers, or running a virus scan to improve performance.
How do I reset the BIOS password on my Asus laptop?
You may need to contact Asus customer support for assistance. Alternatively, you can reset the CMOS by removing the motherboard battery for a few minutes.
Why is my Asus laptop making strange noises?
Strange noises can indicate a hardware issue, such as a fan or hard drive problem. If the noise is coming from the fan, try cleaning or replacing it. If it's coming from the hard drive, back up your files as it may be failing.
How can I fix audio problems on my Asus laptop?
Check the volume and mute settings, update the audio driver, or try using external speakers or headphones. If none of these solutions work, the audio hardware may be faulty and require repair.
What do I do if my Asus laptop screen is flickering?
Try updating the graphics driver, changing the screen resolution, or connecting to an external monitor to see if the problem persists. If it does, there may be a hardware issue with the screen itself.
How do I connect my Asus laptop to a Wi-Fi network?
Make sure the Wi-Fi is turned on, select the network from the available networks list, and enter the correct password. You can also refer to the user manual for specific instructions for your model.
How can I fix a keyboard that's not working on my Asus laptop?
Check for any debris stuck under the keys, try restarting the laptop, or connecting an external keyboard. If it still doesn't work, the keyboard may need to be replaced.
Why am I getting a "No Boot Device Found" error on my Asus laptop?
This error usually indicates a problem with the hard drive or operating system. Try restarting the laptop, checking the boot order in the BIOS, or seeking professional help to repair or replace the hard drive.
How do I update the BIOS on my Asus laptop?
You can go to the Asus support website, enter your model number, and download the latest BIOS update. Follow the instructions provided by Asus to update the BIOS correctly.
What does the "Blue Screen of Death" mean on my Asus laptop?
The "Blue Screen of Death" (BSOD) is a critical error that indicates a serious problem with the operating system. Try restarting the laptop or seeking professional help to diagnose and fix the issue.
How can I fix the webcam on my Asus laptop?
Make sure the webcam is not disabled through the keyboard shortcut, update the webcam driver, or check privacy settings that may be blocking the camera. If it still doesn't work, the webcam may be faulty and need to be replaced.
Why is my Asus laptop not charging?
Ensure the power adapter is correctly connected and not damaged, try using a different outlet, or check for any issues with the battery or charging port. If the problem persists, it may require professional repair.
How can I recover lost data on my Asus laptop?
You can try using data recovery software such as Recuva, EaseUS, or Disk Drill. If the data is critical, it's best to seek professional help to avoid permanent data loss.
What do I do if my Asus laptop is freezing or crashing frequently?
Freezing or crashing can be caused by software or hardware issues. Try updating software and drivers, running a virus scan, or seeking professional help to diagnose and fix any hardware problems.
How do I fix a "Boot Device Not Found" error on my Asus laptop?
This error can occur due to a faulty hard drive, incorrect BIOS settings, or a problem with the operating system. Try troubleshooting the issue or seek professional help to repair or replace the hard drive.
How can I change the screen resolution on my Asus laptop?
On Windows, right-click on the desktop and select "Display Settings" to change the resolution. On macOS, go to System Preferences > Displays and adjust the resolution under the "Display" tab.
Why is my Asus laptop battery not charging to 100%?
It's normal for the battery to not charge to 100% to extend its lifespan. If it's not charging to a significantly low percentage, try restarting the laptop or seeking professional help if the problem persists.
How can I fix a "No Signal" error on my Asus monitor?
Check the cable connections, make sure the correct input source is selected, or try using a different cable or monitor. If the problem persists, there may be an issue with the monitor itself.
How do I take a screenshot on my Asus laptop?
On Windows, you can press the "Windows + Print Screen" keys to capture the entire screen. On macOS, press "Command + Shift + 3" to capture the entire screen or "Command + Shift + 4" to select a specific area.
How can I update the drivers on my Asus laptop?
You can go to the Asus support website, enter your model number, and download the latest drivers. You can also use third-party driver update software such as Driver Booster, Driver Easy, or Snappy Driver Installer.
Why are there horizontal lines on my Asus laptop screen?
This could be caused by a loose connection between the monitor and graphics card, a failing graphics card, or a damaged screen. If it's a hardware issue, seek professional repair or replacement.
How do I enable or disable the touchscreen on my Asus laptop?
On Windows, go to "Device Manager" > "Human Interface Devices" > "HID-compliant touch screen" and right-click to enable or disable. On macOS, go to System Preferences > Accessibility > Pointer Control > Trackpad Options and select "Ignore built-in trackpad