ASUS WebStorage FAQ

Answers to your most common questions about Asuswebstorage.

Quick, simple, and helpful information at a glance.

What is Asus WebStorage?
Asus WebStorage is a cloud storage service provided by Asus for users to store and access their files online.
How do I sign up for Asus WebStorage?
You can sign up for Asus WebStorage by creating an account on their official website or through the Asus WebStorage app.
How much storage space do I get with Asus WebStorage?
The amount of storage space you get with Asus WebStorage depends on the plan you choose. The free plan offers 5GB of space, while the premium plans offer up to 1TB of space.
How do I upgrade my storage space on Asus WebStorage?
You can upgrade your storage space on Asus WebStorage by purchasing a premium plan on their website or through the app.
Can I access my files on Asus WebStorage from any device?
Yes, you can access your files on Asus WebStorage from any device with an internet connection, including computers, smartphones, and tablets.
How can I upload files to Asus WebStorage?
You can upload files to Asus WebStorage by logging into your account on their website or app and using the "upload" function.
Why can't I upload a file to Asus WebStorage?
There could be several reasons why you're unable to upload a file to Asus WebStorage, such as a poor internet connection or file size restrictions. Please check your internet connection and file size and try again.
Can I share files with others on Asus WebStorage?
Yes, you can share files with others on Asus WebStorage by creating a link to the file or by adding specific users as "collaborators" to the file.
What should I do if I can't access my files on Asus WebStorage?
If you're having trouble accessing your files on Asus WebStorage, try clearing your browser's cache or refreshing the page. If the issue persists, contact Asus WebStorage customer support for further assistance.
How do I delete files from Asus WebStorage?
You can delete files from Asus WebStorage by logging into your account and selecting the files you want to delete, then clicking "delete."
Do I need to install any software to use Asus WebStorage?
No, you can access Asus WebStorage through your web browser or by downloading the Asus WebStorage app on your device.
How do I recover a deleted file on Asus WebStorage?
To recover a deleted file on Asus WebStorage, go to the "trash bin" in your account and select the file you want to restore.
What should I do if I forgot my password for Asus WebStorage?
If you forgot your password for Asus WebStorage, you can reset it by clicking on the "forgot password" link on the login page and following the instructions.
Can I cancel my subscription to Asus WebStorage?
Yes, you can cancel your subscription to Asus WebStorage at any time by going to your account settings and selecting "cancel subscription."
How do I change my email address associated with Asus WebStorage?
You can change your email address associated with Asus WebStorage by logging into your account and going to your account settings.
Why am I getting a "connection error" on Asus WebStorage?
If you're getting a "connection error" on Asus WebStorage, it could be due to a poor internet connection or server maintenance. Try refreshing the page or waiting a few minutes before trying again.
Can I use Asus WebStorage to back up my computer?
Yes, you can use Asus WebStorage to back up your computer. They offer a feature called "PC folder backup" that allows you to automatically back up specific folders on your computer to Asus WebStorage.
Can I access older versions of my files on Asus WebStorage?
Yes, you can access older versions of your files on Asus WebStorage by right-clicking on the file and selecting "version history."
Why am I seeing "file not found" on Asus WebStorage?
If you're seeing "file not found" on Asus WebStorage, it could be because the file was deleted or moved. Please check the location of the file and try again.
How do I change the language on Asus WebStorage?
You can change the language on Asus WebStorage by going to your account settings and selecting the desired language from the dropdown menu.
How do I contact customer support for Asus WebStorage?
You can contact customer support for Asus WebStorage by filling out their online form or by emailing them at [email protected].
Is Asus WebStorage secure?
Yes, Asus WebStorage is secure and uses encryption technology to protect your files and data.
Can I access my files on Asus WebStorage if I cancel my subscription?
Yes, your files will still be accessible on Asus WebStorage even if you cancel your subscription. However, you may not be able to upload new files once your subscription ends.
How do I check my storage usage on Asus WebStorage?
You can check your storage usage on Asus WebStorage by logging into your account and going to your account settings, or by clicking on the "storage usage" tab in the app.
Why am I getting a "server error" on Asus WebStorage?
If you're getting a "server error" on Asus WebStorage, it could be due to a temporary issue with their server. Please try again later.
How do I change the billing information on my Asus WebStorage account?
You can change the billing information on your Asus WebStorage account by going to your account settings and selecting "billing information."
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