What is Atlantic City Electric?
Atlantic City Electric is a utility company that provides electricity to customers in Southern New Jersey, USA.
How do I report a power outage?
You can report a power outage by calling 1-800-833-7476 or by visiting the Atlantic City Electric website and submitting an online outage report.
Why is my electricity bill higher than usual?
There could be several reasons for a higher-than-usual electricity bill, such as increased energy usage, rate changes, or billing errors. Please contact Atlantic City Electric for further assistance.
How do I pay my Atlantic City Electric bill?
You can pay your bill online through the Atlantic City Electric website, by phone, through the mail, or in person at an authorized payment location.
I received a disconnect notice, what should I do?
If you have received a disconnect notice, please contact Atlantic City Electric immediately to discuss payment options and avoid disconnection of your service.
My power is out, but my neighbors' is on. What should I do?
If your power is out but your neighbors' is on, there may be an issue with your individual service. Please check your circuit breakers and if the problem persists, contact Atlantic City Electric for assistance.
How can I submit a meter reading?
You can submit a meter reading through the Atlantic City Electric website or by calling 1-800-642-3746.
I am moving, how do I transfer my service to my new address?
You can transfer your service by calling Atlantic City Electric at 1-800-642-3780 or by submitting a request through their website.
Why is my electricity flickering?
Flickering lights can be caused by a variety of factors, such as a loose light bulb, faulty wiring, or a problem with the power grid. Please contact Atlantic City Electric for assistance.
I smell gas, what should I do?
If you smell gas, leave the area immediately and call Atlantic City Electric's emergency line at 1-800-822-3434.
My electricity is out, when will it be restored?
Restoration times for power outages can vary depending on the cause and extent of the outage. You can check for updates on estimated restoration times through the Atlantic City Electric website or by calling 1-800-833-7476.
What is a smart meter?
A smart meter is a digital device that records electricity usage and sends the information to Atlantic City Electric without the need for a physical meter read.
How can I read my electric meter?
You can read your electric meter by recording the numbers displayed on the meter, from left to right.
Can I opt-out of having a smart meter?
Yes, you can opt-out of having a smart meter installed at your home. Please contact Atlantic City Electric for more information.
I received a notice about a planned power outage, what should I do?
Planned power outages are necessary for maintenance and upgrades to the power grid. If you received a notice, follow the instructions provided and plan accordingly.
How do I report a streetlight outage?
You can report a streetlight outage by calling 1-800-833-7476 or by using the online reporting tool on the Atlantic City Electric website.
My electricity is out and I have medical equipment that requires electricity. What should I do?
If you rely on electrically-powered medical equipment, it is important to have a backup plan in case of a power outage. Contact Atlantic City Electric for more information on their Critical Customer Care Program.
I received a suspicious call or email about my account. What should I do?
If you receive a suspicious call or email about your Atlantic City Electric account, do not provide any personal information and contact the company directly to verify the legitimacy of the communication.
Can I pay my Atlantic City Electric bill with a credit or debit card?
Yes, you can pay your bill with a credit or debit card through the Atlantic City Electric website or by calling 1-800-642-3780.
I am having trouble viewing my bill online. What should I do?
If you are having trouble viewing your bill online, try using a different internet browser or contacting Atlantic City Electric for assistance.
What should I do if I see a downed power line?
If you see a downed power line, stay at least 30 feet away and do not touch it or anything it may be touching. Call Atlantic City Electric's emergency line at 1-800-833-7476 immediately.
How can I learn about energy efficiency and ways to save on my bill?
You can find energy efficiency tips and ways to save on your electricity bill on the Atlantic City Electric website and on their social media channels.
My bill is past due, can I set up a payment plan?
Yes, you can set up a payment plan by contacting Atlantic City Electric's customer service team at 1-800-642-3780.
Where can I find information on power outages affecting my area?
You can find information on power outages and estimated restoration times by checking the Atlantic City Electric website or by calling 1-800-833-7476.
How do I apply for energy assistance programs?
You can apply for energy assistance programs through the New Jersey Department of Community Affairs or by contacting Atlantic City Electric's customer service team.
My electricity is out, but I have solar panels. What should I do?
If your electricity is out and you have solar panels, please check the inverter and contact Atlantic City Electric for further assistance.
