What is Atlantic Union Bank?
Atlantic Union Bank is a full-service bank that offers various financial products and services to its customers.
How do I log in to my Atlantic Union Bank account?
You can log in to your account by visiting the Atlantic Union Bank website and entering your username and password in the designated fields.
What should I do if I forget my username or password?
If you forget your username or password, you can click on the "Forgot Username/Password" link on the login page and follow the instructions to retrieve your information.
I am having trouble accessing my account online. What should I do?
If you are experiencing difficulties accessing your account, you can contact the Atlantic Union Bank customer service team at 1-800-990-4828 for assistance.
Can I change my username or password for my Atlantic Union Bank account?
Yes, you can change your username and password by logging into your account and navigating to the "Settings" or "Profile" section.
I am receiving a security alert when trying to log in. What should I do?
If you are receiving a security alert while trying to log in, make sure you are entering the correct information and that your device is secure. If the issue persists, contact customer service for further assistance.
How do I enroll in online banking for Atlantic Union Bank?
To enroll in online banking, go to the Atlantic Union Bank website and click on the "Enroll Now" button. Follow the prompts to set up your account.
Is there a fee for online banking with Atlantic Union Bank?
No, there is no fee for online banking with Atlantic Union Bank. It is a free service for customers.
Can I access my account with Atlantic Union Bank through a mobile app?
Yes, Atlantic Union Bank offers a mobile app for both iOS and Android devices that can be downloaded from the respective app stores.
I received an email from Atlantic Union Bank asking for personal information. Is this legitimate?
No, Atlantic Union Bank will never request personal information via email. If you receive such an email, do not respond and contact customer service immediately.
I am having trouble making a transfer or payment through online banking. What could be the issue?
There may be technical difficulties or your account may not have sufficient funds. If the problem persists, contact customer service for assistance.
How do I set up automatic bill payments with Atlantic Union Bank?
To set up automatic bill payments, log into your account and navigate to the "Payments" or "Transfers" section. Follow the prompts to set up recurring payments.
I am receiving a "payment declined" message. What could be the reason?
There could be various reasons for a payment being declined, such as insufficient funds, incorrect information entered, or technical issues. Contact customer service for assistance.
Can I open a new account online with Atlantic Union Bank?
Yes, you can open a new account online by visiting the Atlantic Union Bank website and following the prompts to open an account.
How do I report a lost or stolen debit/credit card?
To report a lost or stolen card, contact Atlantic Union Bank customer service at 1-800-990-4828 immediately.
I am receiving a "transaction not authorized" message. What should I do?
If you did not authorize a transaction, contact customer service immediately to report potential fraud on your account.
How do I set up alerts for my Atlantic Union Bank account?
To set up alerts, log into your account and navigate to the "Alerts" or "Notifications" section. Follow the prompts to choose which types of alerts you would like to receive.
I am receiving an error message while trying to open a document on the Atlantic Union Bank website. What should I do?
Make sure you have the necessary software to open the document. If the issue persists, contact customer service for further assistance.
Can I transfer funds between my Atlantic Union Bank accounts and accounts at other banks?
Yes, you can transfer funds between your Atlantic Union Bank accounts and accounts at other banks through online banking.
How do I order checks for my Atlantic Union Bank account?
To order checks, log into your account and navigate to the "Services" or "Documents" section. Follow the prompts to order new checks.
I am receiving a "session expired" message while using online banking. What should I do?
This could be due to inactivity on your account. Log out and log back in to refresh the session. If the issue persists, contact customer service for assistance.
How do I update my personal information on my Atlantic Union Bank account?
To update your personal information, log into your account and navigate to the "Settings" or "Profile" section. Follow the prompts to make changes.
I am unable to view my account statements online. What could be the issue?
Make sure you have the necessary software to view the statements. If the issue persists, contact customer service for further assistance.
Can I add a beneficiary to my Atlantic Union Bank account?
Yes, you can add a beneficiary to your account by logging into your account and navigating to the "Profile" or "Settings" section. Follow the prompts to add a beneficiary.
My debit/credit card is not working at an ATM or merchant location. What should I do?
Make sure your card is not expired and that you have sufficient funds. If the issue persists, contact customer service for assistance.
Is there a limit on the number of transfers and payments I can make through online banking?
Yes, there are limits on the number and amount of transfers and payments that can be made in a certain period. Contact customer service for more information.
How do I close my Atlantic Union Bank account?
To close your account, contact customer service for further instructions. Keep in mind that there may be fees or penalties associated with closing an account.
