Atolia FAQ

Answers to your most common questions about Atolia.

Quick, simple, and helpful information at a glance.

What is Atolia?
Atolia is a communication and collaboration platform designed for businesses and teams.
How can I sign up for Atolia?
You can sign up for Atolia by visiting the official website and clicking on the "Sign Up" button.
Is Atolia free to use?
Atolia has both free and paid plans, depending on the features you need for your team.
I forgot my password for Atolia, what should I do?
You can reset your password by clicking on the "Forgot your password" option on the login page and following the instructions.
How can I invite team members to join Atolia?
You can invite team members by clicking on the "Invite" button and entering their email addresses.
Does Atolia have a mobile app?
Yes, Atolia has both iOS and Android mobile apps that you can download from the App Store and Google Play Store respectively.
Can I create multiple teams on Atolia?
Yes, you can create multiple teams on Atolia depending on your plan.
How can I create new channels in Atolia?
You can create new channels by clicking on the "+" sign next to the "Channels" section on the left sidebar, or by clicking on the "Create a channel" option from the drop-down menu when clicking on the channel name.
What file types can be uploaded to Atolia?
Atolia allows you to upload various file types, including documents, images, videos, and audio files.
I accidentally deleted a message in Atolia, can I retrieve it?
Yes, you can retrieve deleted messages by clicking on the "Trash" icon on the left sidebar and selecting the message you want to restore.
How can I edit or delete channel messages in Atolia?
You can edit or delete messages by hovering over the message and clicking on the three dots icon on the right, then selecting the desired option.
Can I set reminders in Atolia?
Yes, you can set reminders by using the "/remind" command in any channel or DM.
How can I invite guests to a channel in Atolia?
You can invite guests by selecting the three dots icon next to the channel name, then clicking on "Invite guests".
Can I change my profile picture in Atolia?
Yes, you can change your profile picture by clicking on your current picture and selecting "Change profile picture".
How can I customize my Atolia notifications?
You can customize your notifications by clicking on your profile picture, selecting "Preferences", and then clicking on "Notifications".
What integrations are available with Atolia?
Atolia offers various integrations with popular tools such as Google Drive, Trello, and Microsoft Teams, among others.
Can I search for specific messages in Atolia?
Yes, you can search for specific messages by using the search bar on the top of the screen or by using the "/search" command.
Is there a limit on the number of users for a team in Atolia?
Yes, the maximum number of users allowed for a team depends on your plan.
How can I change my email address in Atolia?
You can change your email address by clicking on your profile picture, selecting "Preferences", and then clicking on "Account".
Can I delete my Atolia account?
Yes, you can delete your Atolia account by clicking on your profile picture, selecting "Preferences", and then clicking on "Account" and "Delete account".
I'm experiencing slow loading times in Atolia, what should I do?
Slow loading times may be due to various factors, including internet connectivity. Try refreshing the page or checking your internet connection.
Can I use Atolia with my existing email address?
Yes, you can sign up for Atolia using your existing email address.
I'm getting an error message when trying to upload a file, what should I do?
Try refreshing the page or clearing your browser's cache. If the issue persists, please reach out to Atolia's support team for assistance.
I'm having trouble logging into the mobile app, what should I do?
Make sure you are using the correct login credentials. If the issue persists, try uninstalling and reinstalling the app or contact Atolia's support team for assistance.
Can I use Atolia for personal use?
Atolia is primarily designed for businesses and teams, but you can also use it for personal projects.
How can I report a bug or issue with Atolia?
You can report bugs or issues by reaching out to Atolia's support team through their website or the feedback feature within the app.
Is there a way to archive channels in Atolia?
Yes, you can archive channels by selecting the three dots icon next to the channel name and then clicking on "Archive".
Is Atolia secure?
Yes, Atolia uses encryption and other security measures to ensure the safety and privacy of user data. You can read more about their security features on their website.