Atomic Wallet FAQ

Answers to your most common questions about Atomicwallet.

Quick, simple, and helpful information at a glance.

What is Atomic Wallet?
Atomic Wallet is a multi-cryptocurrency wallet that allows you to manage, exchange, and buy cryptocurrencies in one secure platform.
How do I create an Atomic Wallet account?
You can download the Atomic Wallet app on your mobile device or download the desktop version from the official website and follow the instructions to create an account.
Can I use Atomic Wallet on multiple devices?
Yes, you can access your Atomic Wallet account on multiple devices as long as you have your login credentials.
How do I add cryptocurrencies to my Atomic Wallet?
You can add cryptocurrencies by clicking on the 'Add Coins' button and selecting the desired currency. Alternatively, you can use the Atomic Swap feature to exchange other cryptocurrencies for the one you want to add.
What is the Atomic Swap feature in Atomic Wallet?
Atomic Swap is a decentralized exchange feature that allows you to exchange one cryptocurrency for another directly in your Atomic Wallet, without the need for a third party exchange.
Can I recover my Atomic Wallet if I forget my password?
Yes, you can use your 12-word backup phrase to recover your account if you forget your password. It is essential to keep this phrase safe and secure.
Why is my Atomic Wallet balance not updating?
This could be due to network or server issues. Please try refreshing your wallet or contact the Atomic Wallet support team for assistance.
How do I send cryptocurrencies from my Atomic Wallet?
Select the currency you want to send, click on 'Send' and enter the recipient's address, the amount you want to send, and a transaction fee (if required). Then, click 'Send' to complete the transaction.
How long does it take for a cryptocurrency transfer to be processed in Atomic Wallet?
The time it takes for a transfer to be processed depends on the network speed of the cryptocurrency you are sending. However, most transactions are typically completed within minutes.
What happens if I send the wrong amount or enter the wrong recipient address?
Unfortunately, cryptocurrency transactions are irreversible. It is essential to verify the details before sending a transaction to avoid any errors.
Why is my transaction pending in Atomic Wallet?
A transaction may become pending if there is heavy network traffic or if the fee attached to the transaction is too low. You can try increasing the fee or waiting for the network to clear.
Are there any fees for using Atomic Wallet?
Yes, there are transaction fees associated with each cryptocurrency transfer. These fees are used to process and secure the transactions.
How can I buy cryptocurrencies in Atomic Wallet?
You can use a credit or debit card, bank transfer, or a third party payment service to purchase cryptocurrencies directly in your Atomic Wallet app.
Is Atomic Wallet safe to use?
Yes, Atomic Wallet implements the latest security measures and uses encryption to protect your private keys and transactions. It also has a backup feature to secure your account in case of any mishaps.
What happens if I lose my device with my Atomic Wallet installed?
As long as you have your backup phrase, you can download the Atomic Wallet app on a new device and recover your account. It is crucial to keep your backup phrase safe and secure.
How do I contact Atomic Wallet support?
You can contact Atomic Wallet support through the 'Help' section in the app or by emailing [email protected].
I am getting an error message when trying to log in. What should I do?
Please make sure you are using the correct login credentials and that your internet connection is stable. If the issue persists, please contact the Atomic Wallet support team for assistance.
Why can't I see all my coins in my Atomic Wallet?
Sometimes, certain currencies may not be supported or may not have been added to the wallet yet. You can check the list of supported coins on the Atomic Wallet website or contact support for more information.
Can I change the cryptocurrency exchange rate in Atomic Wallet?
No, the exchange rate is determined by the current market rate and cannot be changed in Atomic Wallet.
Is there a limit to the amount of cryptocurrency I can store in Atomic Wallet?
No, there is no limit to the amount of cryptocurrency you can store in Atomic Wallet.
Does Atomic Wallet support staking?
Yes, Atomic Wallet supports staking for certain cryptocurrencies. You can check the list of supported staking coins in the app or on the Atomic Wallet website.
How do I update my app on Atomic Wallet?
You can update your app by going to the App Store (for iOS) or Google Play Store (for Android) and clicking on 'Update.' Alternatively, you can download the latest version from the Atomic Wallet website.
Why am I getting a 'Network Connection Error' in Atomic Wallet?
This error may be due to a weak internet connection. Please check your network connection and try again. If the problem persists, please contact the support team.
What should I do if I believe my Atomic Wallet has been compromised?
If you suspect that your Atomic Wallet has been compromised, contact the support team immediately and change your login credentials.
Where can I find my transaction history in Atomic Wallet?
You can view your transaction history by clicking on the 'History' tab in the app.
Can I use Atomic Wallet to send cryptocurrencies to a non-Atomic Wallet address?
Yes, you can send cryptocurrencies from your Atomic Wallet to any other compatible wallet address.
How do I enable 2-factor authentication (2FA) in Atomic Wallet?
Go to the 'Settings' tab and click on 'Security.' Then, follow the prompts to enable 2FA for your Atomic Wallet account.
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