What is Auragentum?
Auragentum is a digital platform for buying and selling precious metals, such as gold, silver, and platinum.
How do I register for an Auragentum account?
To register for an Auragentum account, click on the "Register" button on the homepage and fill out the required information.
What forms of payment are accepted on Auragentum?
Auragentum accepts bank transfers and credit/debit cards as forms of payment.
Can I cancel an order on Auragentum?
Yes, as long as the order has not been shipped, you can cancel it by contacting customer service.
How can I track my order on Auragentum?
Once your order has been shipped, you will receive a tracking number via email to track your order's delivery status.
What is the minimum order amount on Auragentum?
The minimum order amount on Auragentum is 50 Euros.
Can I change my shipping address after placing an order?
Yes, you can change your shipping address by contacting customer service before your order is shipped.
Is Auragentum a secure platform?
Yes, Auragentum employs advanced security measures to protect your personal and financial information.
What if I forget my password for my Auragentum account?
You can reset your password by clicking on the "Forgot Password" link on the login page and following the instructions.
Can I sell my precious metals on Auragentum?
Yes, Auragentum offers a buyback service for precious metals purchased on the platform.
Are there any fees for buying or selling on Auragentum?
Yes, there is a small commission fee for buying and selling on Auragentum, which is included in the price of the precious metal.
How long does it take to receive my order from Auragentum?
The delivery time depends on your location and the shipping method chosen, but it typically takes 1-3 business days within Germany and 2-10 days for international orders.
What should I do if I receive a damaged or incorrect order?
Please contact customer service immediately if you receive a damaged or incorrect order and they will assist you with the next steps.
Can I request a specific delivery date for my order?
Yes, you can request a specific delivery date by contacting customer service before placing your order.
Is there a limit to how much precious metals I can buy on Auragentum?
No, there is no limit to how much precious metals you can buy on Auragentum.
How can I ensure the authenticity of the precious metals purchased on Auragentum?
Auragentum guarantees the authenticity of all precious metals sold on the platform. You can also request a certificate of authenticity for your purchased metal.
Can I return my order for a refund?
Yes, you have the right to cancel your purchase within 14 days of receiving your order and request a refund. Please refer to Auragentum's return policy for more information.
Why does my order status show as "on hold"?
An "on hold" status may indicate that there is an issue with your payment or there is an error with your order. Contact customer service for further assistance.
What forms of identification are required to purchase precious metals on Auragentum?
As a legal requirement, Auragentum may ask for a copy of your ID when purchasing a larger amount of precious metals.
Can I place an order outside of Germany?
Yes, Auragentum ships to many countries outside of Germany. Please refer to the shipping information on the website for a full list.
What if I experience technical issues on the Auragentum website?
Please try clearing your cache and cookies or using a different web browser. If the issue persists, contact customer service for further assistance.
How can I contact Auragentum customer service?
You can contact customer service by emailing [email protected] or by calling +49 (0) 6151 1347 887.
What are the business hours for Auragentum customer service?
Auragentum customer service is available Monday - Friday from 9 am to 6 pm (CET).
Can I place an order over the phone?
No, orders can only be placed on the Auragentum website.
Can I purchase precious metals as a gift for someone else?
Yes, you can purchase precious metals as a gift, but you will need to use the recipient's information for the shipping address.
Are there any taxes or duties on purchases from Auragentum?
Taxes and duties may apply to international orders, please refer to the shipping information on the website for more details.
Is there a loyalty program on Auragentum?
Yes, Auragentum offers a loyalty program for frequent customers. Please contact customer service for more information.
