Authorize.net FAQ

Answers to your most common questions about Authorize.net.

Quick, simple, and helpful information at a glance.

What is "authorization" and why do I need it?
Authorization is the process of verifying your identity and granting access to a system or service. It is necessary for security purposes.
Why am I getting an "authorization failed" error?
This error means that your login credentials were not accepted. Double-check that you have entered the correct username and password.
I forgot my password. How can I reset it?
You can usually reset your password by following the "forgot password" link on the login page. You may be asked to verify your identity through email or security questions.
How do I obtain authorization to access a specific resource?
You may need to request access from the owner or administrator of the resource. They will have the ability to grant authorization to specific users.
I received an email asking me to authorize a login from an unfamiliar device. What should I do?
This could be a sign of a security breach. Do not authorize the login unless you are certain it was initiated by you. Change your password as soon as possible.
Can I have multiple authorizations for the same account?
Yes, some systems allow for multiple authorizations, such as giving access to certain features or data to specific users.
I keep getting a "session expired" error. What does that mean?
This means you have been logged out due to inactivity. You will need to log in again to continue using the system.
What should I do if I receive a "not authorized" message?
If you believe you should have access to the resource, contact the administrator and verify your authorization. Otherwise, you may need to request authorization.
Why is my authorization being rejected?
There could be several reasons for this, such as entering incorrect login information, not having the necessary permission level, or the system is experiencing a technical issue. Double-check your login details and contact support if the issue persists.
Are there any restrictions for creating a password?
Password requirements vary, but most systems will have a minimum length and may require a combination of uppercase and lowercase letters, numbers, and special characters.
How do I avoid getting locked out of my account?
Make sure to remember your password and keep it secure. If you have multiple unsuccessful login attempts, the system may automatically lock your account for security reasons.
What if I am locked out of my account?
You may need to contact support or use the "forgot password" link to reset your password and regain access.
I authorized my login, but I am still unable to access the resource. What should I do?
Make sure you have the proper authorization level and that the resource is functioning correctly. You may need to contact support for further assistance.
Can I remove authorization for a user?
Yes, the account administrator can revoke authorization for a user at any time.
Is it safe to authorize my login through social media accounts?
It is generally not recommended to use social media accounts for authorization as they may not have the same security measures in place.
Why am I receiving a "concurrent login" error?
This means that someone is currently logged into your account on another device. Make sure to log out from all devices before logging in again.
How can I keep my login information secure?
Use unique and strong passwords, enable two-factor authentication if available, and avoid sharing your login information with others.
Why am I unable to view certain content even though I have authorization?
The content may be restricted based on your location or there may be technical issues. Contact support for further assistance.
Where can I find the authorization settings for my account?
The location of the authorization settings may vary, but they are typically found within your account or profile settings.
Can I change my authorization process?
Depending on the system, you may be able to change your authorization method, such as switching from password to biometric verification.
Are children able to authorize for an account?
Some systems may have age restrictions for authorization. It is best to check the terms and conditions or contact support for more information.
Can I authorize for someone else?
It is not recommended to authorize for someone else as it could be a violation of their privacy and security.
Why am I being prompted for authorization every time I log in?
This could be due to security measures, such as using a different device or location. Some systems also have a time limit for authorization.
How do I switch between accounts with different authorization?
What should I do if I encounter an error with the system's authorization process?
If possible, try to troubleshoot the issue by checking your internet connection and verifying your login information. If the issue persists, contact support for assistance.
Why am I seeing a "server error" message when trying to authorize?
This means there is a technical issue with the system's server. Try again later or contact support if the issue persists.
Is it safe to use third-party apps or services to log in to my account?
It is generally not recommended to use third-party apps or services for authorization as they may not have secure measures in place to protect your information.
How can I keep track of my authorizations?
Some systems may have a log or history of authorizations, or you can keep track through your account settings.