Avelo Air FAQ

Answers to your most common questions about Avelo Air.

Quick, simple, and helpful information at a glance.

What is Aveloair?
Aveloair is a low-cost airline that operates in the United States.
How can I book a flight with Aveloair?
You can book a flight through Aveloair's official website or through a third-party travel agent.
What types of payment are accepted for Aveloair flights?
Aveloair accepts payments made with credit, debit, or prepaid cards, PayPal, Apple Pay, and Google Pay.
What is Aveloair's baggage policy?
Aveloair allows each passenger to bring one personal item for free and offers discounted rates for carry-on and checked baggage.
What should I do if my flight is delayed?
If your flight is delayed, Aveloair will provide updates through email or text message. You can also track your flight status on Aveloair's website.
Can I cancel or change my flight with Aveloair?
Yes, you can cancel or change your flight with Aveloair for a fee, depending on the fare type. You can do so through Aveloair's website or by contacting their customer service.
What happens if I miss my Aveloair flight?
If you miss your Aveloair flight, you may be able to rebook for a fee or receive a credit for the unused portion of your ticket. Contact Aveloair's customer service for assistance.
What do I need to bring with me to check-in for my Aveloair flight?
You will need to bring a valid government-issued ID and your boarding pass. It is recommended to also have a printed copy of your itinerary.
How early should I arrive at the airport for my Aveloair flight?
It is recommended to arrive at least 2 hours before your flight's departure time to allow for check-in, baggage drop-off, and security clearance.
What happens if my flight is cancelled by Aveloair?
If your flight is cancelled by Aveloair, you will be notified via email or text and offered the option to rebook or receive a refund.
What is Aveloair's policy on pets?
Aveloair only allows service animals on board their flights. Other pets must travel in cargo through Aveloair's partner airline, Wingz.
What do I do if I encounter an error while booking my Aveloair flight?
If you encounter an error while booking your Aveloair flight, try clearing your browser's cache and cookies and restarting the booking process. If the error persists, contact Aveloair's customer service for assistance.
What should I do if I receive an email or text from Aveloair about a change to my flight?
If you receive an email or text from Aveloair about a flight change, follow the instructions provided in the message or contact Aveloair's customer service for assistance.
Is there a way to receive notifications about Aveloair's flight deals and promotions?
Yes, you can sign up for Aveloair's email newsletter or follow them on social media to stay updated on their flight deals and promotions.
Can I select my seat on an Aveloair flight?
Yes, you can select your seat for an additional fee during the booking process or up until 24 hours before your flight's departure time.
What do I do if I have a problem with my Aveloair flight or experience an issue during my trip?
If you have a problem with your Aveloair flight or experience any issues during your trip, contact Aveloair's customer service for assistance.
What should I do if I lose my Aveloair boarding pass?
If you lose your Aveloair boarding pass, you can reprint it at the airport kiosk or through the Aveloair website. You can also request a reprint from a gate agent.
Are there any travel restrictions or requirements for Aveloair flights?
Yes, there may be travel restrictions and requirements for Aveloair flights, depending on your destination. It is recommended to check the latest information on Aveloair's website before traveling.
Can I book a group reservation with Aveloair?
Yes, Aveloair offers group reservations for up to nine passengers. Contact their customer service for assistance with booking a group reservation.
What do I do if I receive an error message when trying to check-in online for my Aveloair flight?
If you receive an error message while trying to check-in online for your Aveloair flight, try clearing your browser's cache and cookies and restarting the process. If the error persists, contact Aveloair's customer service.
Is there a way to receive a refund for my Aveloair flight?
Depending on the fare type and circumstances, you may be eligible for a refund for your Aveloair flight. Contact Aveloair's customer service for assistance.
Can I add special services, such as extra legroom or priority boarding, to my Aveloair flight?
Yes, you can add special services to your Aveloair flight for an additional fee during the booking process or by contacting Aveloair's customer service.
What should I do if my baggage is lost or damaged during my Aveloair flight?
If your baggage is lost or damaged during your Aveloair flight, report it to Aveloair's baggage service office at the airport. You may also need to file a claim with Aveloair's baggage insurance provider, if applicable.
Can I earn rewards or points through Aveloair flights?
Aveloair does not offer a rewards or points program at this time.
What do I do if I am unable to print my Aveloair boarding pass?
If you are unable to print your Aveloair boarding pass, you can request a paper copy at the airport kiosk or gate agent. You can also show a digital or mobile boarding pass at the airport.
Are there any age restrictions for traveling with Aveloair?
Children under the age of 18 must be accompanied by an adult over the age of 18 on Aveloair flights.
Are there any prohibited items I cannot bring on an Aveloair flight?
Yes, there are restrictions on items such as weapons, explosives, and flammable materials. Refer to Aveloair's website for a full list of prohibited items.
Where can I find information about Aveloair's safety measures and protocols during the COVID-19 pandemic?
You can find information about Aveloair's safety measures and protocols on their website. Additionally, you can review the latest CDC guidelines for air travel.