What does it mean when I receive an "Avis Reservation Not Found" error message?
This error message indicates that the reservation number you entered is not recognized by Avis. Please double-check the number or contact customer service for assistance.
Why do I get an "Invalid Pickup Location" error when trying to book a car?
This error occurs when the pickup location you selected is not available or does not exist. Please choose a different location or contact customer service for further assistance.
Can you explain what a "No Show Fee" is?
A No Show Fee is charged when a customer fails to pick up their rental car at the designated date and time without informing Avis beforehand. This fee covers the cost of lost revenue for the company.
I received an "Overdue Toll" notification from Avis. What does this mean?
This means that during your rental period, you passed through a toll road without paying. Avis will charge you the toll amount plus a convenience fee for processing the payment.
How can I get a receipt for my Avis rental?
You can obtain a receipt by logging into your Avis account or by contacting customer service. You can also request a receipt at the rental location when returning the car.
What should I do if I receive a traffic violation notice for a rental car?
Please contact Avis customer service immediately and provide them with the details of the violation. Avis will assist you with resolving the issue.
What is Avis' policy on smoking in rental cars?
Avis has a strict policy against smoking in rental cars. If evidence of smoking is found, a cleaning fee will be charged to the renter.
How can I extend my rental period?
You can extend your rental period by contacting Avis customer service or by logging into your Avis account. Please note that additional charges may apply.
I received a "Declined Credit Card" error. What should I do?
This error message indicates that the credit card you provided is not valid or does not have enough funds to cover the rental charges. Please try a different card or contact your bank to resolve any issues.
Can I rent a car with a debit card?
Avis accepts debit cards for payment, but certain restrictions and requirements may apply depending on your location. Please contact the specific rental location or check the terms and conditions for more information.
How do I cancel my reservation?
You can cancel your reservation by logging into your Avis account or by contacting customer service. Depending on the cancellation policy, you may be charged a fee.
Why am I being charged for a roadside assistance service?
Avis offers optional roadside assistance for an additional fee. If you did not opt for this service, please contact customer service to dispute the charge.
I received a "Driver's License Not Found" error. What should I do?
This error indicates that the driver's license you provided is not recognized by Avis. Please check the information and make sure it matches the license exactly. If the error persists, contact customer service for assistance.
Am I able to add an additional driver to my rental?
Yes, you can add an additional driver for a fee. The additional driver must meet all Avis requirements and present a valid driver's license at the rental location.
What should I do if I am involved in an accident with a rental car?
In case of an accident, please contact the nearest Avis location and call the police if necessary. You will also need to fill out an accident report form, which can be obtained from the rental location.
Why am I being asked for a flight number when booking a car?
Providing a flight number allows Avis to track your flight and adjust your rental reservation in case of delays or changes.
How can I pay for my rental if I am an international renter?
International renters can pay with a credit card or cash. Cash payment may require a larger deposit, and certain restrictions may apply. Please contact the specific rental location for more information.
I received an "Unavailable for Travel" error. What does this mean?
This error means that the rental location you selected is temporarily closed or not available for travel. Please choose a different location or contact customer service for assistance.
How do I update my billing address for my Avis account?
You can update your billing address by logging into your Avis account or by contacting customer service. Please note that these changes may affect future rentals.
Can I modify my reservation after it has already been confirmed?
Yes, you can modify your reservation by logging into your Avis account or by contacting Avis customer service. Please note that changes may be subject to a fee and availability.
What forms of payment are accepted for a rental car?
Avis accepts credit cards, debit cards (with some exceptions), Avis Charge Cards, and cash. Some locations may also accept pre-paid cards, but please check with the specific rental location for accepted forms of payment.
I received an "Invalid Email Address" error. What should I do?
This error indicates that the email address you provided is not valid. Please double-check the information or contact customer service for further assistance.
How can I obtain a copy of my rental agreement?
You can obtain a copy of your rental agreement by logging into your Avis account or by contacting customer service. You can also request a copy at the rental location when returning the car.
Can I return my rental car to a different location than the pickup location?
Yes, Avis offers the option to return the car to a different location for an additional fee. Please note that this must be arranged and approved in advance.
What is the minimum age requirement to rent a car with Avis?
The minimum age requirement to rent a car with Avis is 21 years old, and a young driver surcharge may apply for renters under 25. Please check the terms and conditions for specific age restrictions based on your location.
Why am I being charged for an extra day when I returned the car on time?
Avis charges a daily rental rate, and any part of a day is considered a full day. If you returned the car outside of regular business hours, the return may be processed the next day, resulting in an extra day charge.
