Axel Springer FAQ

Answers to your most common questions about Axel Springer.

Quick, simple, and helpful information at a glance.

What should I do if I am unable to access the axelspringer website?
Make sure your internet connection is working properly and try clearing your browser's cache and cookies. If the issue persists, contact axelspringer support for assistance.
Why do I keep getting a "Page Not Found" error on the axelspringer website?
This could be due to a broken link or a temporary issue with the website. Try refreshing the page or accessing it at a later time. If the problem persists, contact axelspringer support for further assistance.
How can I report an issue with the axelspringer website?
You can report any website issues by contacting axelspringer support through their website or by sending an email to [email protected].
I am receiving a security warning when trying to access the axelspringer website. What does this mean?
This warning appears when the website's security certificate is not valid or has expired. It is recommended to not proceed to the website and to contact axelspringer support to report the issue.
Why am I seeing a "Server Error" message on the axelspringer website?
This indicates an issue with the server hosting the website. The best course of action would be to try accessing the website at a later time. If the issue persists, contact axelspringer support for further assistance.
How do I log into my axelspringer account?
You can log into your account by clicking on the "Login" button on the top right corner of the axelspringer website and entering your login credentials. If you are having trouble logging in, try resetting your password or contact axelspringer support for assistance.
Why am I unable to purchase a subscription on the axelspringer website?
This could be due to technical issues or if your payment information is not up to date. Try using a different browser or device, or contact axelspringer support for help with updating your payment information.
How can I cancel my subscription to axelspringer publications?
You can cancel your subscription by logging into your account, going to the subscription section, and following the cancellation instructions. You can also contact axelspringer support for assistance with cancelling your subscription.
I am encountering slow loading times on the axelspringer website. What could be the issue?
Slow loading times may indicate a problem with your internet connection or a technical issue with the website. Try refreshing the page or accessing it at a later time. If the problem persists, contact axelspringer support for further assistance.
Why am I seeing multiple charges on my credit card from axelspringer?
This could be due to automatic renewals of your subscriptions or if you have made multiple purchases. If you believe there has been an error, contact axelspringer support for assistance.
Is there a way to access older articles on the axelspringer website?
Yes, you can use the search function or browse through the archives on the website. If you are having trouble finding a specific article, contact axelspringer support for help.
I am having trouble downloading a publication from axelspringer. What should I do?
Try using a different browser or device. If the issue persists, contact axelspringer support for assistance.
How do I update my personal information on the axelspringer website?
You can update your personal information by logging into your account and going to the "My Account" section. If you are having trouble making changes, contact axelspringer support for help.
Can I access axelspringer publications on my mobile device?
Yes, you can access axelspringer publications through their mobile app or by accessing the website through a mobile browser. If you are encountering issues with the app or website on your mobile device, contact axelspringer support for assistance.
Why am I receiving duplicate emails from axelspringer?
This could be due to a technical issue or if you have signed up for multiple email subscriptions. To stop receiving duplicate emails, you can adjust your email preferences in your account settings or contact axelspringer support for assistance.
I am unable to view images on the axelspringer website. How can I fix this?
Make sure your browser settings allow for images to be displayed and check your internet connection. If the issue persists, contact axelspringer support for further assistance.
What should I do if I encounter a broken link on the axelspringer website?
You can report the broken link to axelspringer support or use the search bar to find the desired content.
I am having trouble logging in to the axelspringer app. What could be the issue?
This could be due to incorrect login credentials or a technical issue with the app. Try resetting your password or contact axelspringer support for assistance.
How do I request a refund for a subscription or publication from axelspringer?
To request a refund, contact axelspringer support with your order details and reason for the refund.
Can I read axelspringer publications in languages other than English?
Yes, axelspringer offers publications in various languages. You can select your preferred language on the website or app. If you are having trouble accessing publications in a different language, contact axelspringer support for assistance.
Why am I receiving emails from axelspringer when I did not sign up for a subscription?
This could be due to a technical error or if your email address was mistakenly added to the subscription list. You can unsubscribe from the emails or contact axelspringer support for further assistance.
Are there any discounts or promotions for axelspringer subscriptions?
Axelspringer occasionally offers discounts and promotions for subscriptions. Keep an eye out on the website or sign up for their email list to stay updated.
How do I contact axelspringer support?
You can contact axelspringer support by filling out the contact form on their website, sending them an email, or calling their customer service hotline. Their contact information can be found on their website.
Can I share my axelspringer login with others?
No, sharing your login information is a violation of axelspringer's terms of service and can result in account termination. Each user should have their own individual account.
Why am I unable to access certain content on the axelspringer website?
This could be due to content restrictions or if the content is only available for certain types of subscriptions. Contact axelspringer support for further assistance.
How do I contact a specific publication or journalist at axelspringer?
You can find the contact information for each publication and journalist on the axelspringer website or by contacting axelspringer support for further assistance.