What should I do if I forget my Bankwest online banking password?
If you forget your password, you can reset it by selecting the "Forgot your Password?" link on the login page. You will be asked to verify your identity and then you can create a new password.
Why am I getting an error message saying my card was declined?
This error message can occur for various reasons, such as insufficient funds, a temporary issue with your account, or suspected fraud. Please check your account balance and contact Bankwest for assistance if the issue persists.
How do I report suspected fraud on my account?
If you notice any fraudulent activity on your account, please contact Bankwest immediately at 1-800-244-6396. You may also report fraud through your online banking account.
What should I do if my Bankwest card is lost or stolen?
If your card is lost or stolen, please notify Bankwest immediately at 1-800-244-6396. We will cancel your card and send you a replacement.
Can I deposit a check through the Bankwest mobile app?
Yes, you can deposit checks by taking a photo of the front and back of the check using the Bankwest mobile app.
Why is my online banking account locked?
For security purposes, if there are multiple unsuccessful login attempts on your account, it may be temporarily locked. You can reset your account by following the instructions on the login page.
How do I set up a recurring transfer between my Bankwest accounts?
To set up a recurring transfer, log in to your online banking account, select "Transfers" and then "Scheduled Transfers." Follow the prompts to set up the frequency, amount, and accounts for the transfer.
I made a deposit, but it is not showing up in my account. What should I do?
Deposits may take a few business days to appear in your account. If it has been longer than this, please contact Bankwest for assistance.
Can I transfer money to accounts at other banks through my Bankwest account?
Yes, you can transfer money to accounts at other banks through your Bankwest account. Please note that there may be fees for this service.
What should I do if I am having trouble accessing my Bankwest online banking account?
If you are experiencing difficulties accessing your account, please ensure that you are using the correct login credentials and try clearing your browser's cache. If the issue persists, please contact Bankwest for assistance.
Can I apply for a loan through Bankwest's online banking?
Yes, you can apply for personal loans, home loans, and credit cards through your Bankwest online banking account.
Why am I unable to view my statements online?
If you are unable to view your statements online, it may be because you have not enrolled in eStatements. You can enroll in eStatements by logging in to your online banking account and selecting "eStatements" under the "Accounts" tab.
How do I change my contact information on my Bankwest account?
You can update your contact information by logging in to your online banking account and selecting "My Profile" in the top right corner. From there, you can update your personal information.
Why am I being charged a monthly account fee?
The monthly account fee may be applied to certain accounts based on the account type and balance. Please refer to your account disclosure for more information or contact Bankwest for assistance.
Can I download my transaction history from my Bankwest account?
Yes, you can download your transaction history by logging in to your online banking account, selecting "Accounts" and then "Transaction History." From there, you can choose to export your transactions in various file formats.
How do I request a new debit card?
You can request a new debit card through your online banking account, by phone at 1-800-244-6396, or by visiting a Bankwest branch.
What happens if I overdraft my account?
If your account is overdrawn, you may be charged an overdraft fee. To avoid this, please ensure that you have sufficient funds in your account before making a purchase or withdrawing money.
Can I make international transfers through Bankwest?
Yes, you can make international transfers through Bankwest. Please note that there may be fees for this service.
How do I set up a direct deposit for my paycheck?
To set up a direct deposit for your paycheck, you will need to provide your employer with your Bankwest account and routing number. You can find this information by logging in to your online banking account and selecting "Accounts."
Why am I unable to view my credit card statement online?
If you are unable to view your credit card statement online, it may be because you have not enrolled in eStatements. You can enroll in eStatements by logging in to your online banking account and selecting "eStatements" under the "Accounts" tab.
How do I dispute a charge on my credit card?
To dispute a charge on your credit card, please contact Bankwest at 1-800-244-6396. You may also be able to dispute the charge through your online banking account.
Can I change my debit card PIN?
Yes, you can change your debit card PIN by visiting a Bankwest ATM or by calling the number on the back of your card.
How do I update my mailing address for my Bankwest account?
You can update your mailing address by logging in to your online banking account, selecting "My Profile" in the top right corner, and updating your address information.
Why is my online transfer taking a long time to process?
Online transfers may take up to three business days to process, depending on the type of transfer. If you have concerns about the processing time, please contact Bankwest for assistance.
Can I open a business account through Bankwest's online banking?
No, you cannot open a business account through Bankwest's online banking. Please visit a Bankwest branch to open a business account.
How do I cancel a recurring transfer?
You can cancel a recurring transfer by logging in to your online banking account, selecting "Transfers" and then "Scheduled Transfers." From there, you can choose to delete the recurring transfer.
