Berlin Airport FAQ

Answers to your most common questions about Berlin-airport.

Quick, simple, and helpful information at a glance.

What is the Berlin Airport?
The Berlin Airport, also known as Berlin Brandenburg Airport, is the main international airport serving Berlin, Germany.
What is the IATA airport code for Berlin Airport?
The IATA airport code for Berlin Airport is BER.
How many terminals are there at Berlin Airport?
There are two terminals at Berlin Airport: Terminal 1 and Terminal 5.
Which airlines operate at Berlin Airport?
Numerous airlines operate at Berlin Airport, including Lufthansa, Air Berlin, EasyJet, Ryanair, and many more.
How do I get from Berlin Airport to the city center?
There are several options to get from Berlin Airport to the city center, including taking a train, bus, or taxi. More information can be found on the airport's official website.
What is the phone number for Berlin Airport?
The phone number for Berlin Airport is +49 30 60911150.
How can I contact customer service at Berlin Airport?
Customer service at Berlin Airport can be reached by phone, email, or through the airport's official website.
What should I do if I lost something at Berlin Airport?
If you lost something at Berlin Airport, you can check with the lost and found office located in Terminal 1 or fill out a lost property form on the airport's website.
Can I rent a car at Berlin Airport?
Yes, there are several car rental companies available at Berlin Airport. They can be found in the terminal buildings or booked online in advance.
How early should I arrive at the airport for my flight?
It is recommended to arrive at least two hours before your scheduled departure time for international flights and at least one hour for domestic flights.
Can I check-in online for my flight at Berlin Airport?
Yes, most airlines allow you to check-in online for your flight at Berlin Airport. You can find more information on the airline's website.
What is the baggage allowance at Berlin Airport?
The baggage allowance varies depending on the airline and ticket class. It is best to check with your airline before your flight.
What should I do if my baggage is lost or damaged?
If your baggage is lost or damaged, you should report it to your airline's baggage service office at the airport. Make sure to keep a copy of your luggage tag and report any damages immediately.
Are there storage lockers available at Berlin Airport?
Yes, there are storage lockers available at Berlin Airport. They can be found in Terminal 1, Level 0.
What should I do if my flight is delayed or cancelled?
If your flight is delayed or cancelled, you should contact your airline for further information and assistance.
Is there free Wi-Fi available at Berlin Airport?
Yes, there is free Wi-Fi available at Berlin Airport. You can connect to the "BER Guest" network and follow the instructions to access the internet.
Are there currency exchange services at Berlin Airport?
Yes, there are several currency exchange services available at Berlin Airport, located in both terminals.
Can I purchase food and drinks at Berlin Airport?
Yes, there are various restaurants, cafes, and bars located throughout Berlin Airport.
What happens if I miss my flight at Berlin Airport?
If you miss your flight at Berlin Airport, you should contact your airline for assistance. They may be able to rebook you on the next available flight or offer other solutions.
Are there facilities for people with reduced mobility at Berlin Airport?
Yes, Berlin Airport offers facilities for people with reduced mobility, including wheelchair assistance and special parking spaces. More information can be found on the airport's website.
What should I do if I have a complaint about my experience at Berlin Airport?
If you have a complaint about your experience at Berlin Airport, you can submit a feedback form on the airport's website or contact customer service for further assistance.
Can I bring liquids in my carry-on luggage at Berlin Airport?
Yes, you can bring liquids in your carry-on luggage at Berlin Airport, as long as they meet the airport's security regulations. These include having containers with a maximum capacity of 100ml and being able to fit into a clear, resealable plastic bag.
What should I do if I receive an error message when trying to book a flight on the Berlin Airport website?
If you receive an error message when trying to book a flight on the Berlin Airport website, you may try refreshing the page or using a different browser. If the problem persists, you can contact customer service for assistance.
How can I find information about flight schedules at Berlin Airport?
You can find information about flight schedules at Berlin Airport on the airport's website or by contacting your airline directly.
Can I smoke at Berlin Airport?
No, smoking is prohibited inside the terminal buildings at Berlin Airport. There are designated smoking areas outside the buildings.
Can I bring my pet with me on my flight from Berlin Airport?
Yes, you can bring your pet on your flight from Berlin Airport, but specific rules and regulations may apply depending on your destination and airline. It is best to contact your airline for more information.
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