How can I track my Best Buy order?
You can easily track your order by logging into your Best Buy account or using the order number and email address provided at checkout on the Order Status page.
Why is my Best Buy order delayed?
There could be multiple reasons for a delay in your order, such as unexpected high demand, issues with the product availability, or shipping delays. We apologize for the inconvenience and will do our best to get your order to you as soon as possible.
How can I cancel my Best Buy order?
To cancel your order, you can go to the Order Status page and click on the "Cancel Order" button. If your order has already been processed or shipped, you will need to contact customer service for further assistance.
What should I do if I receive a damaged product from Best Buy?
We apologize for the inconvenience. Please contact our customer service team for assistance with a replacement or return.
Why can't I add an item to my Best Buy cart?
This could be due to the item being out of stock, a technical issue, or the item not being available for online purchase. Please contact our customer service team for further assistance.
How do I apply a Best Buy promo code?
You can apply a promo code at the checkout page before completing your purchase. Enter the code in the designated field and click "Apply" to redeem the discount.
What is Best Buy's return policy?
Best Buy offers a 15-day return policy for most products, with some exceptions for certain products. Please visit our Return Policy page for more details.
How can I find a Best Buy store near me?
You can use the Store Locator feature on our website to find the nearest Best Buy store to your location.
Can I make a purchase with my Best Buy gift card online?
Yes, you can use your Best Buy gift card to make purchases online. Just enter the gift card number and PIN at the checkout page.
Why am I receiving an 'Invalid Address' error when trying to place an order on Best Buy?
This error could be due to a mismatch between the billing and shipping addresses. Please ensure both addresses are entered accurately and try again. If the issue persists, please contact our customer service team for assistance.
How can I get a copy of my Best Buy receipt?
You can access a copy of your receipt by logging into your Best Buy account or by contacting our customer service team with the order details.
Why is my Best Buy account locked?
For security reasons, your account may be locked after multiple unsuccessful login attempts. Please contact our customer service team to unlock your account.
How can I update the payment method for my Best Buy order?
You can update your payment method before your order is processed by going to the Order Status page. Once the payment has been processed, you will need to contact customer service for assistance with updating the payment method.
Why is my Best Buy gift card not working?
There could be various reasons for a gift card not working, such as an expired date, insufficient funds, or it may have been reported lost or stolen. Please check the balance and validity of your gift card or contact our customer service team for further assistance.
Can I change the shipping address for my Best Buy order?
If your order has not yet been processed, you may be able to change the shipping address by contacting customer service. However, if the order has been shipped, we will not be able to change the address.
How do I report a price match for a product purchased from Best Buy?
If you find a lower price for the same product at a competitor's store or online, you can request a price match by contacting our customer service team with the details and proof of the lower price.
Why am I receiving a 'Product Not Available' error on Best Buy?
This error message appears when the product you are trying to purchase is out of stock. Please check back later or contact customer service for further assistance.
How can I apply for a Best Buy credit card?
You can apply for a Best Buy credit card online or by visiting a Best Buy store. Please visit our financing options page for more information.
Why am I receiving a 'Invalid Coupon' error when trying to use a Best Buy coupon?
This error could be due to several reasons, such as the coupon being expired, not meeting the minimum purchase requirement, or not being valid for the product you are purchasing. Please read the coupon details carefully and try again.
How do I reset my Best Buy password?
You can reset your password by clicking on the "Forgot Password" link on the login page. An email with further instructions will be sent to your registered email address.
How can I check the warranty status of my Best Buy product?
You can check the warranty status of your product by visiting the Warranty Information page and entering the product's serial number.
Can I use a Best Buy gift card to purchase a Best Buy warranty?
Gift cards cannot be used to purchase warranties at this time. You will need to use a valid payment method for warranty purchases.
How can I report a technical issue on the Best Buy website?
To report a technical issue, please contact our customer service team and provide details of the issue you are experiencing. Alternatively, you can use the "Report a Website Issue" form found at the bottom of our website.
Why am I receiving a 'Payment Authorization Failed' error when trying to make a purchase on Best Buy?
This error message appears when the payment method you are using is not accepted, or there may be an issue with your bank. Please ensure your payment information is correct or contact your bank for further assistance.
How can I check the status of my Best Buy repair?
You can check the status of your repair by logging into your Best Buy account or contacting our customer service team with the repair order number.
