Can I cancel a session on BetterHelp?
Yes, you can cancel a session on BetterHelp up to 24 hours before the scheduled time. Here's how: https://support.betterhelp.com/hc/en-us/articles/234344787-How-can-I-cancel-a-session-
I am unable to log in to my BetterHelp account. What should I do?
First, try clicking on the Forgot Password link and follow the instructions to reset your password. If this does not work, contact BetterHelp support for further assistance.
How do I change my payment method on BetterHelp?
You can change your payment method by going to your account settings and clicking on Update Payment Method. Follow the prompts to add or update your payment information.
Can I request a specific therapist on BetterHelp?
Yes, you can browse through therapist profiles and request to work with a specific therapist. However, the availability of the therapist may vary.
My video/audio is not working during a session on BetterHelp. What should I do?
Make sure you have a stable internet connection and try refreshing the page. If the issue persists, check your devices audio and video settings and contact BetterHelp support for further assistance.
Is BetterHelp a replacement for in-person therapy?
BetterHelp is not intended to replace in-person therapy. It is an alternative for individuals who may not have access to traditional therapy or prefer online sessions.
How often can I schedule sessions on BetterHelp?
You can schedule sessions with your therapist once a week or as frequently as you both agree upon. Some therapists may have specific availability for appointments.
Can I use BetterHelp if I am in crisis or experiencing an emergency?
BetterHelp is not suitable for crisis or emergency situations. If you are in crisis, please contact your local emergency services or a crisis hotline.
Is BetterHelp available in all countries?
Currently, BetterHelp is only available in certain countries. You can check the availability in your country by clicking on the Sign Up button on the homepage.
My therapist is not responding to my messages on BetterHelp. What should I do?
If your therapist has not responded within 24 hours, you can contact BetterHelp support for assistance. They can help facilitate communication between you and your therapist.
What should I do if I am not satisfied with my therapist on BetterHelp?
If you feel like your current therapist is not the right fit, you can request a new therapist by going to your account settings and clicking on Request a New Counselor.
Can I use insurance to pay for BetterHelp?
BetterHelp is not currently covered by insurance. However, they do offer financial aid for those who qualify.
I am having technical difficulties on BetterHelp. Who should I contact?
If you are experiencing technical difficulties on BetterHelp, you can contact support by clicking on the Support button on the bottom right corner of the homepage.
Can I have a session with my therapist without using video/audio on BetterHelp?
Yes, you can have a session using only text-based communication if you prefer. You and your therapist can discuss the best mode of communication for your sessions.
Is my information on BetterHelp kept confidential?
Yes, your information is kept confidential and is only shared with your therapist for the purpose of providing therapy. BetterHelp also adheres to strict HIPAA guidelines.
I am not receiving any notifications from BetterHelp. What should I do?
Make sure your notification settings are turned on in your account settings. If the issue persists, contact BetterHelp support for assistance.
How long are sessions on BetterHelp?
Most sessions on BetterHelp are 45 minutes, but some therapists may offer longer or shorter sessions based on their availability.
Can I use BetterHelp if I am under 18?
BetterHelp requires you to be at least 18 years old to use their services. If you are under 18, you will need parental consent and supervision to use BetterHelp.
My therapist is on vacation. Can I still schedule sessions on BetterHelp?
If your therapist is on vacation, their profile will indicate their return date. You can either wait for their return or request to work with a different therapist.
Can I download my sessions on BetterHelp?
Currently, sessions cannot be downloaded from BetterHelp for privacy and security reasons.
My therapist is not specialized in the issue I am seeking help for. What should I do?
If you feel like you need a therapist with a different specialization, you can request a new therapist by going to your account settings and clicking on Request a New Counselor.
How do I pay for sessions on BetterHelp?
You can pay for sessions on BetterHelp through credit card or PayPal. All payments are processed securely and confidentially.
Is there a limit on the number of messages I can send to my therapist on BetterHelp?
There is no limit on the number of messages you can send to your therapist. However, it is recommended to keep the number of messages within a reasonable range to ensure the best quality of care.
Can I use BetterHelp if I am currently seeing another therapist in-person?
It is not recommended to use BetterHelp while seeing another therapist in-person unless it is coordinated and approved by both therapists.
I accidentally deleted a message on BetterHelp. Can I retrieve it?
No, once a message is deleted, it cannot be retrieved. However, you can let your therapist know that you accidentally deleted the message.
My BetterHelp account got hacked. What should I do?
If you suspect your account has been hacked, change your password immediately and contact BetterHelp support for assistance.
Is BetterHelp confidential?
Yes, all conversations and information shared with your therapist on BetterHelp are confidential and protected by strict privacy policies.
