What is beyondtrust and why do I need it?
Beyondtrust is a privileged access management software that helps organizations manage and secure privileged accounts and access to critical systems and data.
How do I know if I have encountered a beyondtrust error message?
Beyondtrust error messages usually have the word "error" or "failed" in them and are displayed in red or a different color from the rest of the software's interface.
How do I resolve a beyondtrust error or issue?
The best way to resolve a beyondtrust error is to follow the instructions in the error message or contact your IT support team for assistance.
What should I do if I forget my beyondtrust credentials?
If you forget your beyondtrust credentials, you can reset them by clicking on the "Forgot password" link on the login page.
What is the difference between a privilege elevation request and a credential request in beyondtrust?
A privilege elevation request is used to grant temporary elevated privileges to a user, while a credential request is used to retrieve and use a shared account's credentials.
How can I request elevated privileges in beyondtrust?
To request elevated privileges, you can click on the "Request Privileges" button in the beyondtrust toolbar or use the keyboard shortcut Ctrl+Alt+End.
Why did my privilege elevation request fail in beyondtrust?
Your privilege elevation request may have failed due to a lack of permissions, incorrect credentials, or a network connection issue.
How can I check the status of my privilege or credential request in beyondtrust?
To check the status of your request, you can click on the "Request Status" button in the beyondtrust toolbar or use the keyboard shortcut Ctrl+Alt+Home.
What should I do if I receive a "Failed to Connect" error in beyondtrust?
If you receive a "Failed to Connect" error, try restarting the beyondtrust service, checking your network connection, and making sure you have the correct credentials.
How can I add a new user to beyondtrust?
To add a new user, you will need to have administrative privileges and navigate to the "Settings" menu, select "Users," and click on the "Add" button.
Can I customize the settings and preferences in beyondtrust?
Yes, you can access the beyondtrust settings and customize them to suit your organization's needs.
What is a session recording in beyondtrust?
A session recording is a video record of an administrator's activity during a beyondtrust session for audit, compliance, and troubleshooting purposes.
How can I view and download session recordings in beyondtrust?
To view and download session recordings, you can go to the "Recordings" section and filter by user, date, or session type. You can then click on the "Download" button next to the desired recording.
What is a session control in beyondtrust?
A session control allows an administrator to remotely control or view a user's desktop during a session for troubleshooting or training purposes.
Why am I unable to start a remote control session in beyondtrust?
You may be unable to start a remote control session due to firewall restrictions, incorrect credentials, or an error in the beyondtrust configuration.
Can I transfer files during a beyondtrust session?
Yes, you can securely transfer files during a session by using the "File Transfer" feature.
What should I do if I encounter an authentication error in beyondtrust?
An authentication error may occur if your password is incorrect, or if there is an issue with the authentication settings. Make sure your password is correct and try again. If the issue persists, contact your IT support team.
Can I use beyondtrust on mobile devices?
Yes, you can use beyondtrust on supported mobile devices by downloading the beyondtrust app from the app store.
How can I troubleshoot an installation error in beyondtrust?
You can troubleshoot an installation error by ensuring you have the correct system requirements, checking for any conflicting software, and running the installation as an administrator.
What should I do if I encounter an unknown error in beyondtrust?
If you encounter an unknown error, try restarting the beyondtrust service and checking your system for any updates. If the issue persists, contact beyondtrust support for further assistance.
How can I view the beyondtrust log files?
You can access the beyondtrust log files by navigating to the "Settings" menu, selecting "Log Files," and clicking on the desired log file to view it.
What are system permissions in beyondtrust?
System permissions allow administrators to control users' access to specific systems, commands, and applications within beyondtrust.
How can I troubleshoot a system permissions error in beyondtrust?
To troubleshoot a system permissions error, you can check the user's permissions, verify the targeted system's settings, and ensure the credential used is correct.
Can I schedule beyondtrust tasks and activities?
Yes, you can schedule beyondtrust tasks and activities such as session recordings, system maintenance, and report generation using the "Scheduler" feature.
How can I update beyondtrust to the latest version?
You can update beyondtrust by downloading the latest version from the beyondtrust website and running the installation file. It is recommended to backup your settings before upgrading.
Where can I find resources and support for beyondtrust?
You can find resources and support for beyondtrust on the beyondtrust website, including user guides, training videos, and a support portal with a knowledge base and troubleshooting guides.
