What is Birchal?
Birchal is a platform that helps connect startups and businesses with investors for equity crowdfunding.
How do I create an account on Birchal?
To create an account on Birchal, simply click on the "Sign Up" button on the top right corner of the website and fill in your details.
Why do I need to verify my identity on Birchal?
Birchal is required by law to verify the identity of all users for security and regulatory purposes.
How do I verify my identity on Birchal?
You can verify your identity by uploading a clear photo of your government-issued ID and a selfie on your Birchal account.
What types of IDs are accepted for identity verification on Birchal?
Birchal only accepts a government-issued photo ID, such as a driver's license or passport, for identity verification.
I am having trouble uploading my ID on Birchal. What should I do?
If you are having trouble uploading your ID on Birchal, try using a different browser or device. You can also contact the Birchal support team for assistance.
How do I invest in a campaign on Birchal?
To invest in a campaign on Birchal, you first need to create an account and complete the identity verification process. Then, you can choose the campaign you want to invest in and follow the instructions on the campaign page.
Can I cancel my investment on Birchal?
Yes, you can cancel your investment on Birchal at any time before the campaign ends. However, if the campaign has already reached its funding target, your investment cannot be cancelled.
How will I receive updates from the companies I have invested in on Birchal?
You will receive updates from the companies you have invested in through email and notifications on your Birchal account.
Can I withdraw my investment on Birchal?
No, you cannot withdraw your investment on Birchal once the campaign has ended and the funds have been transferred to the company.
What happens if the campaign fails to reach its funding target on Birchal?
If the campaign fails to reach its funding target, all investments will be returned to the investors.
Can I change the amount I invested in a campaign on Birchal?
No, you cannot change the amount you invested in a campaign on Birchal once your investment has been made.
I am not receiving email notifications from Birchal. What should I do?
First, check your spam or junk folder to see if the notifications are there. If not, make sure that you have added Birchal to your safe senders list. You can also contact the Birchal support team for assistance.
Can I invest in a campaign if I am not an Australian resident?
No, only individuals and entities with an Australian address can invest in campaigns on Birchal.
How can I contact the company I have invested in on Birchal?
You can contact the company through the messaging system on your Birchal account or check their contact information on their campaign page.
I am having trouble logging into my Birchal account. What should I do?
If you are having trouble logging into your Birchal account, try resetting your password. If the issue persists, contact the Birchal support team for assistance.
What payment methods are accepted on Birchal?
Birchal currently accepts credit or debit card payments for investments.
Can I invest in multiple campaigns on Birchal?
Yes, you can invest in multiple campaigns on Birchal as long as you have enough funds available in your account.
How can I track the progress of a campaign on Birchal?
You can track the progress of a campaign by visiting the campaign page, which displays the amount raised, the funding target, and the time remaining.
Can I invest in a campaign with a different currency on Birchal?
No, all investments on Birchal are made in Australian dollars.
How does Birchal ensure the safety and security of investments?
Birchal uses industry-standard encryption and security measures to protect the personal and financial information of its users. Additionally, all campaigns are reviewed and approved by the Australian Securities and Investments Commission (ASIC).
I see a message that says "Campaign closed" on a campaign page. What does that mean?
"Campaign closed" means that the campaign has ended and is no longer accepting investments. This could be because the campaign has reached its funding target or the campaign end date has passed.
How can I report a potential scam on Birchal?
If you suspect a campaign or user on Birchal is a scam, please report it immediately to the Birchal support team through the "Contact Us" page.
Is there a minimum investment amount on Birchal?
Yes, the minimum investment amount on Birchal is $50.
Can I get a refund if I am not satisfied with my investment on Birchal?
No, Birchal does not offer refunds for investments. As with any investment, there is a risk of losing your money and returns are not guaranteed.
Where can I find more information about crowdfunding and investing?
You can find more information about crowdfunding and investing on the Birchal blog or on ASIC's MoneySmart website.
