Bitdefender FAQ

Answers to your most common questions about Bitdefender.

Quick, simple, and helpful information at a glance.

What is Bitdefender?
Bitdefender is a popular antivirus and cybersecurity software that protects your devices from malware, viruses, and other online threats.
Can Bitdefender protect my computer from all types of malware?
Yes, Bitdefender is designed to protect your computer from a wide range of malware, including viruses, spyware, ransomware, and more.
How do I install Bitdefender on my computer?
You can download and install Bitdefender from the official website or from a licensed reseller. Follow the on-screen instructions to complete the installation process.
What should I do if Bitdefender is not installing properly?
If you encounter any problems during the installation process, make sure you have a stable internet connection and try disabling any other antivirus software on your computer. If the issue persists, contact Bitdefender support for assistance.
How often should I run a scan with Bitdefender?
It is recommended to run a full system scan at least once a week, but you can also schedule automatic scans for a more convenient option.
Can I use Bitdefender on multiple devices?
Yes, Bitdefender offers protection for multiple devices, including computers, smartphones, and tablets, under one license.
How do I activate my Bitdefender subscription?
To activate your Bitdefender subscription, go to the "My Subscriptions" section in your account and enter the activation code provided to you.
What should I do if my Bitdefender subscription has expired?
You can renew your subscription by logging into your account and purchasing a new license. Your previous settings and configurations will remain intact.
How do I update my Bitdefender software?
Bitdefender regularly releases updates to improve its performance and protect against new threats. You can easily update your software by going to the "Updates" section in the main menu.
What should I do if Bitdefender is not updating properly?
If you encounter any issues while updating Bitdefender, make sure you have a stable internet connection and try restarting your computer. You can also try updating the software manually from the official website.
Can I customize the settings in Bitdefender?
Yes, Bitdefender allows you to customize its settings to fit your preferences. You can adjust the level of protection, scan frequency, and more.
How do I schedule automatic scans with Bitdefender?
To schedule automatic scans, open the Bitdefender interface, go to the "Protection" tab, and click on the "Scheduled Scans" option. Then, click on "Add Scheduled Scan" and choose the desired frequency and time.
What is the "Safe Files" feature in Bitdefender?
"Safe Files" is a feature in Bitdefender that protects your important files from unauthorized changes and ransomware attacks.
Can Bitdefender protect me from phishing scams?
Yes, Bitdefender offers anti-phishing protection to keep you safe from fraudulent websites and emails that attempt to steal your sensitive information.
What should I do if Bitdefender blocks a safe website?
If Bitdefender blocks a website you know is safe, you can add it to the exceptions list in the "Settings" menu to access it without any issues in the future.
How do I enable the webcam protection feature in Bitdefender?
To enable webcam protection, open the Bitdefender interface, go to the "Tools" tab, and click on the "Privacy" option. Then, toggle the switch next to "Webcam Protection" to activate it.
What is the "Vulnerability Scan" feature in Bitdefender?
The "Vulnerability Scan" feature in Bitdefender checks your computer for any outdated software or security flaws that could put your system at risk.
Can I use Bitdefender on a Mac?
Yes, Bitdefender is compatible with both Windows and Mac operating systems.
How do I uninstall Bitdefender from my computer?
To uninstall Bitdefender, go to the "Control Panel" in Windows and select "Uninstall a Program." Then, find Bitdefender in the list of installed programs and click on "Uninstall."
What should I do if Bitdefender is not detecting a specific threat?
If Bitdefender is not detecting a specific threat, you can report it to the support team for further investigation and resolution.
Can I enable parental controls in Bitdefender?
Yes, Bitdefender offers parental controls to help you monitor and restrict your child's online activities.
How do I enable the "Game Mode" feature in Bitdefender?
To enable "Game Mode," open the Bitdefender interface and go to the "Tools" menu. Then, click on the "Profiles" option and toggle the switch next to "Game" to activate it.
What is Bitdefender Rescue CD?
Bitdefender Rescue CD is a free tool that helps remove persistent malware infections on your computer that cannot be deleted by regular antivirus scans.
Can I use Bitdefender on my mobile device?
Yes, Bitdefender offers a mobile security solution for both Android and iOS devices, which can be purchased separately or as part of a multi-device license.
What should I do if I encounter technical issues with Bitdefender?
If you encounter any technical issues with Bitdefender, you can contact their support team for assistance. You can also browse their online knowledge base for troubleshooting guides and solutions.