What is Bitpay?
Bitpay is a payment processor that allows merchants to accept payments in Bitcoin or Bitcoin Cash.
Why is my Bitpay transaction taking a long time to confirm?
Transactions on the Bitcoin and Bitcoin Cash networks can sometimes experience delays due to high demand. You can check the current network status to see if there are any issues.
I received an error message saying my payment was not successful. What should I do?
First, check with your wallet provider to ensure there are no issues on their end. If everything appears to be working properly, you may need to contact Bitpay's customer support for further assistance.
How can I check the status of my Bitpay transaction?
You can use Bitpay's transaction lookup tool to check the status of your payment.
Why was my Bitpay transaction cancelled?
There could be several reasons why your transaction was cancelled, such as an incorrect amount or insufficient funds in your wallet. Contact Bitpay's customer support for more information.
How long does it take for Bitpay to process a refund?
Refunds can take up to 7 business days to process and reflect in your account.
I accidentally sent the wrong amount to a Bitpay invoice. Can I get a refund?
If the incorrect amount is within 10% of the original invoice, Bitpay will automatically refund the difference. If it is more than 10%, you will need to contact customer support for assistance.
My payment to a Bitpay invoice failed. What should I do?
Check with your wallet provider to ensure there are no issues on their end. If the issue persists, contact Bitpay's customer support for further assistance.
How can I contact Bitpay's customer support?
You can reach Bitpay's customer support team through their contact form or by emailing [email protected].
Can I cancel a Bitpay invoice after I have already paid it?
No, once a Bitpay invoice has been paid, it cannot be cancelled.
I don't have a Bitcoin or Bitcoin Cash wallet. Can I still pay with Bitpay?
No, you will need a Bitcoin or Bitcoin Cash wallet in order to make a payment through Bitpay.
What happens if my Bitpay payment does not complete within the allotted time?
If your payment does not complete within the allotted time, the invoice will expire and you will need to request a new one.
Can I make a partial payment through Bitpay?
No, Bitpay only accepts full payments for invoices.
I received an "Insufficient Funds" error message when trying to pay with Bitpay. What does this mean?
This means that you do not have enough funds in your wallet to complete the payment. Make sure you have enough funds and try again.
Can I use Bitpay to pay for anything?
Bitpay can only be used for merchants that accept Bitcoin or Bitcoin Cash as payment.
Is Bitpay secure?
Yes, Bitpay uses industry-standard security measures to protect your payment information.
Are there any additional fees when using Bitpay?
Bitpay charges a 1% processing fee for merchants, but there may be additional fees from your wallet provider.
My transaction shows as "unconfirmed" on Bitpay. What does this mean?
This means that your payment has been broadcasted to the network but has not yet been confirmed. It should be confirmed within 1 hour, but can sometimes take longer.
Can I use Bitpay on my mobile device?
Yes, Bitpay is available for both iOS and Android devices.
How can I find merchants that accept Bitpay?
You can search for merchants that accept Bitpay on their directory.
Is there a limit to how much I can spend through Bitpay?
Bitpay imposes no limits on the amount you can spend.
Can I get a refund for a Bitpay payment?
Refunds are subject to the merchant's refund policy; you will need to contact them directly to request a refund.
Does Bitpay support any other cryptocurrencies?
Currently, Bitpay only supports Bitcoin and Bitcoin Cash.
Can I use Bitpay to send payments internationally?
Yes, Bitpay can be used for international payments.
Is a bank account required to use Bitpay?
No, you can use Bitpay without linking a bank account.
Can I track the price of Bitcoin or Bitcoin Cash on Bitpay?
Yes, Bitpay offers a price tracking feature on their website.
How does Bitpay protect my personal information?
Bitpay encrypts and securely stores all sensitive information and follows industry best practices to keep your information safe.
I still have a question that is not answered here. What can I do?
You can contact Bitpay's customer support for further assistance or visit their FAQ page for more information.
